Advanced Portal Reports for Jira Service Management

for Jira Cloud, Jira Server 9.0.0 - 9.1.0, Jira Data Center 9.0.0 - 9.1.0 and more
883 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

Provide powerful reporting and extended search for your Jira Service Management customers

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Extended Customer Portal reports

Provide your customers with an extended report for each of their Jira Service Management tickets

Additional details for portal ticket listings

Your customers can view additional details (including SLA) for each portal ticket on the Service Management Customer Portal

Administrative control

Projects administrators can easily provide customers with access to hand picked data only

More details

Provide reporting transparency and extended search functionality to your customers by enabling them to make reports within the Jira Service Desk Customer Portal and find tickets using data stored in any Jira field, including Insight/Asset fields.

Advanced Portal Reports has two main features:1. Advanced Requests Report

Configuration options for the administrator:

  • Select projects to have access to the advanced report
  • Select projects to have access to all requests incl. those created by other customers
  • Set which request fields to be seen in the report
  • Enable data export

Report on the Customer Portal:

  • Report columns match the fields that the Service Desk administrator has allowed
  • Filter the results
  • Search for tickets
  • Reorder, remove, sort columns
  • Export Service Desk requests details to Excel or CSV file
  • Expose additional fields on portal ticket listing
    • Expose up to 5 fields (SLAs incl.) to be displayed on the portal ticket listing
    • Fields are configured per Service Desk project
  • Privacy and security

    Privacy policy

    Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

    Security

    This app is part of the Marketplace Bug Bounty Program. Learn more
    This partner has completed the Security Self-Assessment Program. Learn more

    Resources

    Integration Details

    Advanced Portal Reports for Jira Service Management integrates with your Atlassian product. This remote service can:

    • Act on a user's behalf, even when the user is offline
    • Administer the host application
    • Administer Jira projects
    • Delete data from the host application

    Gallery

    Access the report from the customer portal