Advanced Portal Reports for Jira Service Management
- Supported
- Jira Service Management
- Jira
Provide powerful reports and extended search for your JSM customers
Extended Customer Portal reports
Provide your portal customers with:
· an extended report for each of their JSM tickets.
· a graphical report (Created vs Resolved line chart) showing the relation between created and resolved tickets over a given period
Additional details for portal ticket listings
Your customers can view additional details (including SLA) for each portal ticket on the Service Management Customer Portal
Administrative control
Projects administrators can easily provide customers with access to hand picked data only
More details
Let your customers make reports on the JSM Customer Portal and find tickets using data stored in any Jira field, incl. SLA, Asset and custom fields.
Advanced Portal Reports has two main features:
1.Advanced Requests Report
Configuration options for the administrator:
- Select projects to have access to the advanced report
- Select projects to have access to all requests incl. those created by other customers
- Set which request fields to be seen in the report
- Show charts
Report on the Customer Portal:
- Report columns match the fields that the Service Desk administrator has allowed
- Filter, Search for tickets
- Export requests details to Excel or CSV file
Charts on the Customer Portal:
Based on the data in the report, customers can see:
- Created vs Resolved chart
- SLA met vs breached chart with filters for Priority and SLA
2.Expose additional fields to be displayed on portal ticket listing
Book a short 20min demo today where you can see our product in action.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
Advanced Portal Reports for Jira Service Management integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
Gallery
Select a Service Desk from a searchable filter