Advanced Portal Reports for Jira Service Management
OVERALL RATINGS
INSTALLS
1,414
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appProvide powerful reports and extended search for your JSM customers
Extended Customer Portal reports
Provide your portal customers with:
· an extended report for each of their JSM tickets.
· a graphical report (Created vs Resolved line chart) showing the relation between created and resolved tickets over a given period
Additional details for portal ticket listings
Your customers can view additional details (including SLA) for each portal ticket on the Service Management Customer Portal
Administrative control
Projects administrators can easily provide customers with access to hand picked data only
Supporting media
More details
Let your customers make reports on the JSM Customer Portal and find tickets using data stored in any Jira field, incl. SLA, Asset and custom fields.
Advanced Portal Reports has two main features:
1.Advanced Requests Report
Configuration options for the administrator:
- Select projects to have access to the advanced report
- Select projects to have access to all requests incl. those created by other customers
- Set which request fields to be seen in the report
- Show charts
Report on the Customer Portal:
- Report columns match the fields that the Service Desk administrator has allowed
- Filter, Search for tickets
- Export requests details to Excel or CSV file
Charts on the Customer Portal:
Based on the data in the report, customers can see:
- Created vs Resolved chart
- SLA met vs breached chart with filters for Priority and SLA
2.Expose additional fields to be displayed on portal ticket listing
Book a short 20min demo today where you can see our product in action.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Advanced Portal Reports for Jira Service Management integrates with your Atlassian product
Version information
Version 10.0.195-AC•for Jira Cloud
Release date
Nov 11th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Atlassian Closed-Source