Advanced Portal Reports for Jira Service Management
OVERALL RATINGS
INSTALLS
1,449
SUPPORT
- Partner Supported
TRUST SIGNALS
Ascend to new heights with Atlassian Cloud. Data Center support ends on March 28, 2029. Together, we’ll make this transition a success.
Key highlights of the appTransform JSM into a reporting portal where customers can simply self-serve on service request updates, reports, and exports
A reporting portal within the JSM customer portal
Customers can easily build and share reports using the app’s reporting portal within Jira Service Management.
Filter by report type, SLA metrics, custom fields & more, and even search by free text. All on one screen.
Display additional fields in request details view
Effortlessly keep customers informed by conveniently displaying additional custom fields in each request.
Every type of field is available: SLA metrics, linked issues, assignees, URLs, updated and resolved date, and more
Share what customers need, and nothing else
Easily control which specific data to display in Jira service desk customer portal reports and portal requests. Boost data visibility and simplify data exports for customers, without compromising security.
Supporting media
More details
Boost visibility for JSM customers with advanced reporting, without extra Jira licenses or agent overhead.
Here’s how Advanced Portal Reports transforms JSM into a self-service reporting center.
➕Advanced Requests Report (ARR):
- Easy-to-learn, all-in-one interface
- Guided selection: Expose standard and custom fields
- Enhanced search: search by free text and specific values, incl. custom fields
- Users can easily share a link to the filtered report
- Export to Excel or CSV
➕Add any type of additional field into the request details view to keep customers informed at a quick glance
➕Config and security
- Set visible requests and request fields
- Set which projects can access ARR
Perfect for:
📊Jira Admins: Visualize key metrics for management and external customers
📈Service Team Leads: Enable effortless self-service SLA reporting for end users
💡Solution Partners: Empower clients to improve with measurable data
🚀And more!
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Trust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerVersion information
Version 10.1.71-3135•for Jira Data Center 10.0.0 - 10.7.4
- Release date
- Sep 17th 2025
- Summary
- Bug fixes
- Details
Bug fixes
- Payment model
- Paid via Atlassian
- License type
- Atlassian Closed-Source