Advanced Portal Reports for Jira Service Management

We’ve been using Advanced Portal Reports for several years to give our customers greater visibility into their support requests, and it’s become a key part of our overall service offering. The app is simple to configure and intuitive to use, and the ability for customers to download issue lists to a spreadsheet has been a real time-saver. It allows them to track and review their requests in bulk, which in turn frees up our agents to focus on resolving more complex or direct inquiries. Overall, it’s a reliable and valuable solution that enhances both transparency and efficiency in our support process.

This is a very useful app and a great improvement to the out-of-the-box Portal. The app allowed us to give our customers more insights into their requests and create convenient filters for them. We really value the team of developers implementing one of our suggested feature.

This is a very handy app for our JSM Portal Customers. They can display customer fields and importantly, have multiple report formats, and download data to Excel spreadsheets. This has reduced the Agent's workload significantly. Also, when an update occurred that caused a problem in some instances, their staff quickly resolved it, and we were up and running in record time. In four years of use, we had only one incident where we needed to contact support for their assistance.

Very useful when you want to expose more information to the customers. I also found it very easy to configure.

We use the plugin regularly and it is very useful and easy to use. Our customers have advantages when searching and sorting issues than with the Jira standard search.