Advanced Portal Reports for Jira Service Management

by Nemetschek Bulgaria
for Jira Cloud, Jira Server 8.5.0 - 8.21.0, Jira Data Center 8.5.0 - 8.21.0 and more
27
756 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

Provide powerful reporting for your Jira Service Management customers

Extended reports

Provide your customers with an extended report for each of their Jira Service Management tickets

Additional details for each request

Your customers can view additional details (including SLA) for each request on the Service Management Customer Portal

Administrative control

Projects administrators can easily provide customers with access to hand picked data only

More details

Extend the default Service Desk Requests report on the Customer Portal. With Advanced Portal Reports you can easily share and export detailed requests information via the Customer Portal.

Main customer features:

1. Advanced Requests Report

Agent View

  • give access to Advanced Portal Reports
  • give access to all requests including those created by other customers
  • set which request fields to be seen in the report
  • add more request fields to be displayed on Request View page

Customer View

Create your own report

  • select which request fields to see in the report (choose from all fields that the service desk administrator has allowed)
  • filter the results by request fields
  • advanced search for requests
  • reorder columns
  • sort results by column
  • export Service Desk requests details to Excel or CSV file

2. Additional fields on Request View page

Agent View

  • specify up to 5 fields including SLAs
  • configure by Service Desk project

Customer View

  • available for each request on the Customer Portal

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Advanced Portal Reports for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

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