Advanced Portal Reports for Jira Service Management

by Nemetschek BulgariaSilver Marketplace Partner
for Jira Cloud, Jira Server 8.13.0 - 8.25.2, Jira Data Center 8.13.0 - 8.25.2 and more
29
975 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

Provide powerful reporting and extended search for your Jira Service Management customers

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Extended Customer Portal reports

Provide your customers with an extended report for each of their Jira Service Management tickets

Additional details for portal ticket listings

Your customers can view additional details (including SLA) for each portal ticket on the Service Management Customer Portal

Administrative control

Projects administrators can easily provide customers with access to hand picked data only

More details

Provide reporting transparency and extended search functionality to your customers by enabling them to make reports within the Jira Service Desk Customer Portal and find tickets using data stored in any Jira field, including Insight/Asset fields.

Advanced Portal Reports has two main features:

1. Advanced Requests Report

Configuration options for the administrator:

  • Select projects to have access to the advanced report
  • Select projects to have access to all requests incl. those created by other customers
  • Set which request fields to be seen in the report
  • Enable data export

Report on the Customer Portal:

  • Report columns match the fields that the Service Desk administrator has allowed
  • Filter the results
  • Search for tickets
  • Reorder, remove, sort columns
  • Export Service Desk requests details to Excel or CSV file

2. Expose additional fields on portal ticket listing

  • Expose additional fields (SLAs incl.) to be displayed on the portal ticket listing
  • Fields are configured per Service Desk project

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Advanced Portal Reports for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

Gallery

Select a Service Desk from a searchable filter