Advanced Portal Reports for Jira Service Management
- Supported
- Jira Service Management
- Jira Software
Provide powerful reporting for your Jira Service Management customers
Advanced reports page
Show an extended report for customer tickets per Service Desk with all needed data
Additional fields exposed on request view
Additional details for each request can be view on the portal by sharing up to 5 fields, including SLA details.
Administrator control
Projects admins decide which fields to allow the customers to see
More details
Extend the default Service Desk Requests report on the Customer Portal. With Advanced Portal Reports you can easily share and export detailed requests information via the Customer Portal.
Main customer features:
1. Advanced Reports
- select which request fields to see in the report (choose from all fields that the service desk administrator has allowed)
- advanced search for requests
- export Service Desk Request details to CSV file
- view requests created by other customers via Customer Portal (choose from all requests that the service desk administrator has allowed)
- reorder columns
- sort results by column
- filter the results
2. Exposing additional fields on Request View
- available for each request via the Customer Portal
- configuration by Service Desk project
- specify up to 5 fields including SLAs
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.
Vendor privacy policySecurity
Resources
Integration Details
Advanced Portal Reports for Jira Service Management integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application