Advanced Portal Reports for Jira Service Management

for Jira Cloud, Jira Server 8.0.0 - 8.18.2 and more
714 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

Provide powerful reporting for your Jira Service Management customers

Advanced reports page

Show an extended report for customer tickets per Service Desk with all needed data

Additional fields exposed on request view

Additional details for each request can be view on the portal by sharing up to 5 fields, including SLA details.

Administrator control

Projects admins decide which fields to allow the customers to see

More details

Extend the default Service Desk Requests report on the Customer Portal. With Advanced Portal Reports you can easily share and export detailed requests information via the Customer Portal.

Main customer features:

1. Advanced Reports

  • select which request fields to see in the report (choose from all fields that the service desk administrator has allowed)
  • advanced search for requests
  • export Service Desk Request details to CSV file
  • view requests created by other customers via Customer Portal (choose from all requests that the service desk administrator has allowed)
  • reorder columns
  • sort results by column
  • filter the results

2. Exposing additional fields on Request View

  • available for each request via the Customer Portal
  • configuration by Service Desk project
  • specify up to 5 fields including SLAs

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Advanced Portal Reports for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

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