Chat for Jira Service Management

for Jira Cloud, Jira Server 7.3.0 - 9.14.0, Jira Data Center 7.3.0 - 9.14.0 and more
1,400 installs
  • Supported
  • Jira Service Management

Live chat for Jira Service Management: real-time conversations, faster support request resolution, higher customer satisfaction

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Live chat widget for customer portals and websites

Live chat is one of the most popular customer service tools.

Add one to your customer portal or any website, customize it with your company logo and brand colors, and resolve support requests quickly within JSM.

One central place to manage all customer requests

Agents can reply to live chat conversations via comments in the Jira issue view or the dedicated Chat Dashboard.

The Dashboard shows both chat and non-chat issues for conversational ticketing across all service requests.

Seamless WhatsApp Business integration

Receive all of your WhatsApp Business messages from customers directly within your Jira Dashboard alongside all of your other tickets.

You can also reply to customers in real-time without having to leave Jira.

More details

Live chat solution for faster support and higher customer satisfaction.

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  • No external 3rd party software is required.
  • Jira issues are automatically created based on Chat conversations.
  • Add a chat widget to your Jira website or customer protal in just one click.
  • Set an online and offline schedule for each agent.
  • Widget visibility schedule controls.
  • Integrate a knowledge base search into the chat widget so employees and customers can self-serve. This will free up agent time.
  • Set up a customizable form within the chat widget to get crucial information from customers before a conversation starts.
  • Seamless integration with Canned Responses Pro Templates for Jira - dynamic templates, signatures, and automated actions for common issues within Jira to boost team productivity.

👉 Learn more about Chat for Jira Service Management's features in our documentation.

The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Chat for Jira Service Management integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects