Minor version update

We are pleased to present you with version 1.9.11 of the Chat for Service Management app. This release brings rebranding from Spartez to Appfire. Additionally it provides a few bugfixes.

We are pleased to present you with version 1.9.11 of the Chat for Service Management app. This release brings rebranding from Spartez to Appfire. Additionally it provides a few bugfixes.

We are pleased to present you with version 1.9.10 of the Chat for Service Management app. This is a bugfix release.

We are pleased to present you with version 1.9.10 of the Chat for Service Management app. This is a bugfix release.

We are pleased to present you with version 1.9.9 of the Chat for Service Management app. This is a bugfix release, providing Jira 9.x compatibility

We are pleased to present you with version 1.9.9 of the Chat for Service Management app. This is a bugfix release, providing Jira 9.x compatibility

We are pleased to present you with version 1.9.7 of the Chat for Service Management app. This is a bugfix release. For the full list of changes in this version, see release notes

We are pleased to present you with version 1.9.7 of the Chat for Service Management app. This is a bugfix release. For the full list of changes in this version, see release notes

We are pleased to present you with version 1.9.6 of the Chat for Service Management app. This is a bugfix release, which also brings slight performance improvements. For the full list of changes in this version, see release notes

We are pleased to present you with version 1.9.6 of the Chat for Service Management app. This is a bugfix release, which also brings slight performance improvements. For the full list of changes in this version, see release notes

We are pleased to present you with version 1.9.5 of the Chat for Service Management app. This is a bugfix release, which also brings slight performance improvements. For the full list of changes in this version, see release notes

We are pleased to present you with version 1.9.5 of the Chat for Service Management app. This is a bugfix release, which also brings slight performance improvements. For the full list of changes in this version, see release notes

We are pleased to present you with version 1.9.4 of the Chat for Service Management app. This is a bugfix release. For the full list of changes in this version, see release notes

We are pleased to present you with version 1.9.4 of the Chat for Service Management app. This is a bugfix release. For the full list of changes in this version, see release notes

We are pleased to present you with version 1.9.3 of the Chat for Service Management app. This version provides a few improvements and bug fixes. Most important ones are:

• you can define a whitelist of sites where chat widget can be placed
• automatic messages can be displayed to customers before they start conversation
• added option to disable register/login reminders
• disabling chat in custoemr portal, while allowing it in external sites now works

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.9.3 of the Chat for Service Management app. This version provides a few improvements and bug fixes. Most important ones are:

• you can define a whitelist of sites where chat widget can be placed
• automatic messages can be displayed to customers before they start conversation
• added option to disable register/login reminders
• disabling chat in custoemr portal, while allowing it in external sites now works

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.9.2 of the Chat for Service Management app. This version fixes the following problems:

• forms designer was broken for older versions of Jira
• sometimes the text entered in the chat widget was truncated

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.9.2 of the Chat for Service Management app. This version fixes the following problems:

• forms designer was broken for older versions of Jira
• sometimes the text entered in the chat widget was truncated

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.9.1 of the Chat for Service Management app. This version provides a few important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.9.1 of the Chat for Service Management app. This version provides a few important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.9.0 of the Chat for Service Management app. This version provides exciting new features:

• added customizable forms that a customer has to fill before starting the chat
• added instant knowledge base search to chat conversation
• improved chat widget visibility scheduling - you can now schedule which days of the week chat is visible
• improved agent online status scheduling - you can now schedule which days of the week agent is online
• optionally hiding chat widget if no agent is online
• chat information data is stored in issue property, so that Jira automation can be applied based on this information
• added ability to store custom chat metadata in issue properties
• improved control over who can log in using the chat widget
• added ability to display non-standard URL types as clickable links
• optionally, prevent adding messages to resolved conversations

This version also contains important bugfixes.

For the full list of changes, see release notes.

We are pleased to present you with version 1.9.0 of the Chat for Service Management app. This version provides exciting new features:

• added customizable forms that a customer has to fill before starting the chat
• added instant knowledge base search to chat conversation
• improved chat widget visibility scheduling - you can now schedule which days of the week chat is visible
• improved agent online status scheduling - you can now schedule which days of the week agent is online
• optionally hiding chat widget if no agent is online
• chat information data is stored in issue property, so that Jira automation can be applied based on this information
• added ability to store custom chat metadata in issue properties
• improved control over who can log in using the chat widget
• added ability to display non-standard URL types as clickable links
• optionally, prevent adding messages to resolved conversations

This version also contains important bugfixes.

For the full list of changes, see release notes.

We are pleased to present you with version 1.8.0 of the Chat for Service Management app. This version provides some new features:

• images copied to clipboard can now be uploaded by pasting directly to the chat widget
• agents can schedule their online/offline times in advance
• chat widget visibility can now be scheduled

This version also contains some other functionality improvements, as well as important bugfixes, so updating we encourage you to update.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.8.0 of the Chat for Service Management app. This version provides some new features:

• images copied to clipboard can now be uploaded by pasting directly to the chat widget
• agents can schedule their online/offline times in advance
• chat widget visibility can now be scheduled

This version also contains some other functionality improvements, as well as important bugfixes, so updating we encourage you to update.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.7 of the Chat for Service Desk app. This version provides a few functionality improvements:

• improved desktop nontifications for agents
• custom JQL option when fetching issues in chat dashboard

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.7 of the Chat for Service Desk app. This version provides a few functionality improvements:

• improved desktop nontifications for agents
• custom JQL option when fetching issues in chat dashboard

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.6 of the Chat for Service Desk app. This version provides a few important functionality improvements.

This version also contains important bugfixes, so updating is strongly suggested.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.6 of the Chat for Service Desk app. This version provides a few important functionality improvements.

This version also contains important bugfixes, so updating is strongly suggested.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.5 of the Chat for Service Desk app. This version provides an important performance-related bug fix, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.5 of the Chat for Service Desk app. This version provides an important performance-related bug fix, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.4 of the Chat for Service Desk app. This version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.4 of the Chat for Service Desk app. This version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.3 of the Chat for Service Desk app. This version provides a set of often requested improvements:

• chat widget can now be accessed and operated using keyboard navigation
• chat widget supports screen readers for improved accessibility
• project leaders and admins can now set inactivity time for agents, after which the agent is automatically set in "offline" state
• bugfix - agent email is now never sent through the network to the chat widget

Additionally, this version of Chat important performance improvements and other bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.3 of the Chat for Service Desk app. This version provides a set of often requested improvements:

• chat widget can now be accessed and operated using keyboard navigation
• chat widget supports screen readers for improved accessibility
• project leaders and admins can now set inactivity time for agents, after which the agent is automatically set in "offline" state
• bugfix - agent email is now never sent through the network to the chat widget

Additionally, this version of Chat important performance improvements and other bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.2 of the Chat for Service Desk app. This version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.2 of the Chat for Service Desk app. This version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes.

We are pleased to present you with version 1.7.1 of the Chat for Service Desk app. This version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes

We are pleased to present you with version 1.7.1 of the Chat for Service Desk app. This version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes

We are pleased to present you with version 1.7.0 of the Chat for Service Desk app, which delivers the ability to localize chat to multiple languages. The language to display is then automatically determiined, based on customer's locale settings.

In addition to that, this version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes

We are pleased to present you with version 1.7.0 of the Chat for Service Desk app, which delivers the ability to localize chat to multiple languages. The language to display is then automatically determiined, based on customer's locale settings.

In addition to that, this version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes

We are pleased to present you with version 1.6.0 of the Chat for Service Desk app, which delivers the ability for the support personnel to view a customizable set of issue fields for every chat on the chats dashboard page.

In addition to that, this version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes

We are pleased to present you with version 1.6.0 of the Chat for Service Desk app, which delivers the ability for the support personnel to view a customizable set of issue fields for every chat on the chats dashboard page.

In addition to that, this version provides important bug fixes, so updating is encouraged.

For the full list of changes in this version, see release notes

We have just released version 1.5.12 of Chat for Jira Service Desk, which brings fixes to a lot of important bugs. Most important of them were:

• in Data Center environment, online agent count was different on every DC node
• in Data Center multiple issues were created from one conversation
• Chat dashboard issue panel sometimes disappeared
• Chat did not work correctly if project key was "NULL"
• handling of customer online/offline state caused unwanted email notifications
• Service Desk queues sometimes disappeared because of Chat

In addition to bug fixes, some enhancements were implemented:

• registering customers now receive standard Service Desk email confirmation
• customer status custom field is now sortable

We have just released version 1.5.12 of Chat for Jira Service Desk, which brings fixes to a lot of important bugs. Most important of them were:

• in Data Center environment, online agent count was different on every DC node
• in Data Center multiple issues were created from one conversation
• Chat dashboard issue panel sometimes disappeared
• Chat did not work correctly if project key was "NULL"
• handling of customer online/offline state caused unwanted email notifications
• Service Desk queues sometimes disappeared because of Chat

In addition to bug fixes, some enhancements were implemented:

• registering customers now receive standard Service Desk email confirmation
• customer status custom field is now sortable

This release fixes a lot of bugs. Some of them quite important, so update of the app is highly recommended.

This release fixes a lot of bugs. Some of them quite important, so update of the app is highly recommended.

This release fixes a problem with file uploads in Service Desk versions 4.6 and newer

This release fixes a problem with file uploads in Service Desk versions 4.6 and newer

This release makes Chat compatible with Service Desk version 4.7.1. It also fixes a few bugs.

This release makes Chat compatible with Service Desk version 4.7.1. It also fixes a few bugs.

This version is compatible with Jira Service Desk 4.6.x series.

This version is compatible with Jira Service Desk 4.6.x series.

This version contains:

• a fix for garbled contents of docx/pdf/xslx (and similar) files attached via Chat
• reduced amount of requests to Chat plugin on a non-chat issue page(s)

This version contains:

• a fix for garbled contents of docx/pdf/xslx (and similar) files attached via Chat
• reduced amount of requests to Chat plugin on a non-chat issue page(s)

We are pleased to present you with version 1.5.2 of the Chat for Service Desk app, which brings Service desk 4.1 (Jira 8.1) compatibility.

What is coming next? See Chat roadmap here.

Would you like to learn more? Meet us at the Atlassian Summit.

We are pleased to present you with version 1.5.2 of the Chat for Service Desk app, which brings Service desk 4.1 (Jira 8.1) compatibility.

What is coming next? See Chat roadmap here.

Would you like to learn more? Meet us at the Atlassian Summit.

We are pleased to present you with version 1.5.2 of the Chat for Service Desk app, which brings the highly requested Slack integration feature, giving agents one more way to interact with customers (apart from regular ticket view, queue view and separate dashboard). It is available as a "dark feature". Learn how to set it up here.

Additionally, we have inproved our IBM Watson Assistant integration by adding more authentication options.

What is coming next? See Chat roadmap here.

Would you like to learn more? Meet us at the Atlassian Summit.

We are pleased to present you with version 1.5.2 of the Chat for Service Desk app, which brings the highly requested Slack integration feature, giving agents one more way to interact with customers (apart from regular ticket view, queue view and separate dashboard). It is available as a "dark feature". Learn how to set it up here.

Additionally, we have inproved our IBM Watson Assistant integration by adding more authentication options.

What is coming next? See Chat roadmap here.

Would you like to learn more? Meet us at the Atlassian Summit.

We are pleased to present you with version 1.5.1 of the Chat for Service Desk app, which brings a handful of bugfixes. We encourage you to update the app, as some of the fixes are for major problems.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

We are pleased to present you with version 1.5.1 of the Chat for Service Desk app, which brings a handful of bugfixes. We encourage you to update the app, as some of the fixes are for major problems.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

We are pleased to present you with version 1.5.0 of the Chat for Service Desk app, which brings chat dashboard view for agents. This dashboard gathers all chats in one live-updated view, making agents' work much easier and more fluent.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

See what is coming next for Chat here.

We are pleased to present you with version 1.5.0 of the Chat for Service Desk app, which brings chat dashboard view for agents. This dashboard gathers all chats in one live-updated view, making agents' work much easier and more fluent.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

See what is coming next for Chat here.

This release fixes the "Unable to invoke create request type" error when trying to "Create a request type" for the project.

This release fixes the "Unable to invoke create request type" error when trying to "Create a request type" for the project.

We are pleased to present you with version 1.4.0 of the Chat for Service Desk app, which brings integration with JSD's knowledge base in the chat widget, new application icons and compatibility with Jira 8 beta, along with some improvements and bug fixes:

• online agents count in the chat widget is now per project
• chat widget is correctly displayed in customer portal's group pages
• chat widget is more robustly displayed when misbehaving other apps are installed on your Jira instance

We encourage you to update to receive these new features and bug fixes.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

We are pleased to present you with version 1.4.0 of the Chat for Service Desk app, which brings integration with JSD's knowledge base in the chat widget, new application icons and compatibility with Jira 8 beta, along with some improvements and bug fixes:

• online agents count in the chat widget is now per project
• chat widget is correctly displayed in customer portal's group pages
• chat widget is more robustly displayed when misbehaving other apps are installed on your Jira instance

We encourage you to update to receive these new features and bug fixes.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

We are pleased to present you with version 1.3.1 of the Chat for Service Desk app, which brings official Data Center support, along with some improvements:

• You can now disable Jira header icons in projects not using chat
• We now provide a React component cointaining chat widget, that you can use on your web page

In addition to the above, several important bugs have been fixed, so we encourage you to update.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

We are pleased to present you with version 1.3.1 of the Chat for Service Desk app, which brings official Data Center support, along with some improvements:

• You can now disable Jira header icons in projects not using chat
• We now provide a React component cointaining chat widget, that you can use on your web page

In addition to the above, several important bugs have been fixed, so we encourage you to update.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

We are pleased to present you with version 1.3 of the Chat for Service Desk app, which brings many important new features:

• This version of Chat works correctly in Jira Data Center clusters. If you have such an installation of Jira, you can now enjoy Chat
• we have added desktop notifications about new chat messages to agents request queues. Agents no longer have to have their eyes glued to the screen to notice incoming messages

In addition to the above, several important bugs have been fixed, so we encourage you to update.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

We are pleased to present you with version 1.2.1 of the Chat for Jira Service Desk app, which brings a few improvements and bug fixes:

• Agents now get notification, both in the chat and in the issue view, that customers are typing messages in their chat widgets
• Customer now gets typing notification when the agent is typing a message in their chat widget in request queue
• agent online/offline dialog is no longer cut on the right when the agent does not have admin permissions
• Top menu is now correctly collapsed when chat icons appear and there are a lot of top menu entries - Create button does not overlap the search box any more
• "active chat" icon no longer disappears after the issue is updated in the request queue
• user avatar images are now displayed in all cases

These bug fixes improve overall experience, so we encourage you to update.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

We are pleased to present you with version 1.2 of the Chat for Service Desk app, which brings many important new features:

• agents can now instantly respond to customers directly from the request queues, using a chat widget, without having to open the issue page
• you can set up intelligent automatic responses by integrating with IBM Watson Assistant
• when using chat panel, agents can select a preconfigured response, if you have Canned Responses Pro installed
• agent's user interface texts can now be translated and customized

In addition to the above, several important bugs have been fixed, so we encourage you to update.

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

We are pleased to present you with version 1.1 of the Chat for Service Desk app, which delivers a set of features that were directly asked for by our customers.

The most important features are:

• User registration dialog can now be protected by a CAPTCHA challenge, to minimize the risk of abuse
• Users of the chat widget can set display preferences, such as: displaying conversation issue keys, showing issue summaries in the chat list and the chat header, only displaying unresolved conversations
• First message of the conversation is put also in the issue description, so that it can be shown in full in the issue list in your Service Desk queues

You can check the release notes for the full list of changes.

In case of problems or questions, please don't hesitate to contact us.

This release brings some important bugfixes:

• it is now possible for the logged-in customer to upload a file in the chat while on customer portal
• emoji picker texts can now be translated and customized
• URL of the issue linked to from the "unread chats" icon on the Jira Software board is now correct
• "Subscribe to usage tips" email subject is now encoded correctly in all email clients
• chat on the login screen of the customer portal is now displayed (it was only displayed on the "support home" login screen before)
• browser information (locale, time zone, current page) is now sent from the chat to Jira even if the IP address of the user cannot be determined

See release notes for the full list of changes.

And obviously - in case of any problems, feel free to contact support.

Cheers, spartez.com

This release brings quite a few important changes, as well as usability fixes and other bugfixes:

• You can now see notifications about unresponded chats on Jira Software boards associated with your Service Desk project
• Information about the IP address, country, language and timezone of the customer of a chat is displayed in the issue view
• Two icons for online/offline agents have been combined into one to occupy less of the top Jira toolbar real estate
• Project administrator can now put other agents offline using the online/offline dialog
• Bugfix: chat widget no longer shows internal comments
• Bugfix: online/offline icon now properly updates in real-time on all Jira pages
• Many other small user interface bugfixes and usability enhancements

You can see all of the changes in the release notes.

You can subscribe to usage tips postings to learn more about how to use Chat for Service Desk efficiently.

And obviously - in case of any problems, feel free to contact support.

Cheers,spartez.com

This release brings you full compatibility of the app with Service Desk 3.13:

• sample request queues for chat requests can now be created in JSD 3.13
• minor user interface glitches got fixed
• Jira log is now not spammed with unnecessary error messages

You can see the full list of changes in the release notes.

This release of the Chat for Service Desk app brings the following chages:

• Our EULA got updated. Our new EULA can be viewed at https://spartez.com/eula23.
• Spartez Privacy Policy is now documented at - https://spartez.com/privacy
• You can now place the chat widget on the login screen of the customer portal
• Colors of chat notification icons displayed on the Jira toolbar are now based on your toolbar's color lightness
• Chat notification icons now properly collapse the toplevel Jira menu when the browser window is narrow
• Supporter's time zone is now displayed in the online/offline dialog

You can view the full list of changes in the release notes.

The 1.0.3 release of Chat for Service Desk brings the following changes:

• the app is now priced per Service Desk agent, instead of per Jira user - click here for more details
• Jira top-level toolbar now shows a notification icon, informing you about new messages coming from customers
• buttons for going online and for showing online agents are now more compact
• required project lead's permissions are now sanity-checked and if they are missing, a warning is shown
• bugfix - cookies are now stored properly so that navigating to sub-pages while chat is in progress is handled correctly

See release notes for a complete list of changes.

This release brings you the following improvements:

• Chat gets notifications about requests being resolved
• Resolved chats are marked with a green tick mark
• Chat can now be shown on customer portals using Refined Theme add-on
• Welcome ribbon is now shown for new users on JSD portal
• You can configure whether the welcome ribbon should be shown or not
• Chat gets typing notification even without websockets
• Bugfix: fixed inability to forget a user when websockets are not available
• Bugfix: fixed some layout bugs on mobile devices
• Clarified documentation about websockets - they are not mandatory, they just improve performance and network efficiency

Check release notes for the full list of changes.

This is the initial public release of Chat for Service Desk