Chat for Jira Service Management

for Jira Cloud, Jira Server 7.3.0 - 8.22.6, Jira Data Center 7.3.0 - 8.22.6 and more
747 installs
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  • Supported
  • Jira Service Management
  • Cloud Migration Assistance

Live chat fully integrated with Jira Service Management for faster support request resolution and higher customer satisfaction

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No external 3rd party software required

Chat for Jira Service Management is a complete solution with no 3rd party software required and no associated additional costs. `

Chat users enjoy all JSM powers, including automation, reporting & Canned Responses Pro.

Update Jira issues with chat messages on-the-fly

Chat with your customers in real-time on your customer portal or any website. Seamlessly turn these conversations into Jira Service Management requests and comments. Integrate conversations and issues.

Respond to customer's messages from dedicated view

See all conversations at once, engage with customers who are online and require attention. Respond to them using a dedicated chat panel right from JSM view.

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Chat with your internal and external customers in real-time.

Add our Chat for Jira Service Management widget on your customer portal or any website.

Chat conversations generate Jira Service Management requests - each new customer message generates a new comment. And vice versa: each new comment from Jira Service Management agent generates a new chat message. Issue views are updated on-the-fly with customer's messages.

  • No external 3rd party software required
  • Live updates of request queues with new message
  • Dedicated Chat dashboard view for an agent
  • Chat directly from queue page
  • Ability to set online/offline status of your support team
  • Knowledge base integration
  • Full customization of the chat's look and feel
  • Email integration - customers receive chat digest through email after the conversation


The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.


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This app offers additional security, reliability, and support through:

  • Cloud security participation
  • reliabilityReliability checks
  • support24hr support response time
  • and more.
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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

Chat for Jira Service Management integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects