Chat for Jira Service Management
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Live chat for Jira Service Management: real-time conversations, faster support request resolution, higher customer satisfaction
Live chat widget for customer portals and websites
Live chat is one of the most popular customer service tools.
Add one to your customer portal or any website, customize it with your company logo and brand colors, and resolve support requests quickly within JSM.
One central place to manage customer requests
Agents can reply to live chat conversations via comments in the Jira issue view or the dedicated Chat Dashboard.
The Dashboard shows both chat issues for conversational ticketing across service requests.
Update Jira issues with chat messages on-the-fly
Chat with your customers in real-time on your customer portal or any website. Seamlessly turn these conversations into Service Management requests and comments. Integrate conversations and issues.
More details
Chat with your internal and external customers in real-time.
Add our Chat for Jira Service Management widget on your customer portal or any website.
Chat conversations generate Jira Service Management requests - each new customer message generates a new comment. And vice versa: each new comment from Jira Service Management agent generates a new chat message. Issue views are updated on-the-fly with customer's messages.
- No external 3rd party software required
- Live updates of request queues with new message
- Dedicated Chat dashboard view for an agent
- Chat directly from queue page
- Ability to set online/offline status of your support team
- Knowledge base integration
- Full customization of the chat's look and feel
- Email integration - customers receive chat digest through email after the conversation
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy