74
Customers have installed this app in at least 74 active instances.
74
Customers have installed this app in at least 74 active instances.
    by SpartezTop Vendor
    Spartez is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Server 7.3.0 - 7.13.0 and Jira Data Center 7.3.0 - 7.13.0
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Spartez supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Spartez supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Faster request resolution and higher customer satisfaction through embedded live chat fully integrated with Jira Service Desk

    Faster request resolution and higher customer satisfaction through embedded live chat fully integrated with Jira Service Desk

    Faster request resolution and higher customer satisfaction through embedded live chat fully integrated with Jira Service Desk

    No external 3rd party software required

    Update issues with chat messages on-the-fly

    Respond to customer's messages from support queue

    Chat for Jira Service Desk is a complete solution with no 3rd party software required and no associated additional costs. `

    Chat users enjoy all JSD powers, including automation, reporting & Canned Responses Pro.

    Chat with your customers in real-time on your customer portal or any website. Seamlessly turn these conversations into Service Desk requests and comments. Integrate conversations and issues.

    See customers who are online and require attention and respond to them using a chat panel right from the request queue.

    No external 3rd party software required

    Update issues with chat messages on-the-fly

    Respond to customer's messages from support queue

    Chat for Jira Service Desk is a complete solution with no 3rd party software required and no associated additional costs. `

    Chat users enjoy all JSD powers, including automation, reporting & Canned Responses Pro.

    Chat with your customers in real-time on your customer portal or any website. Seamlessly turn these conversations into Service Desk requests and comments. Integrate conversations and issues.

    See customers who are online and require attention and respond to them using a chat panel right from the request queue.

    More details

    Chat is Data Center compliant - ask for details.

    See PER AGENT PRICING.

    One of the hottest apps of '18 Summit in Barcelona.

    Chat with your internal and external customers in real time. Just add a customizable widget on your customer portal, company homepage or on any website.

    Chat conversations generate Service Desk requests - each new customer message generates a new comment. And vice versa: each new comment from Service Desk agent generates a new chat message. Issue views are updated on-the-fly with customer's messages.

    Plus:

    • No external 3rd party software required
    • live updates of request queues with new message
    • instant chat with the customer available for agents on the queue page
    • ability to set online/offline status of your support team
    • full customization of the chat widget's look and feel
    • email integration - customers receive chat digest through email following the conversation

    Read more on Valiantys blog.

    See webinar with SeibertMedia here.

    REQUEST A DEMO.

    Try it on Spartez.com.

    More details

    See PER AGENT PRICING.

    One of the hottest apps of '18 Summit in Barcelona.

    Chat with your internal and external customers in real time. Just add a customizable widget on your customer portal, company homepage or on any website.

    Chat conversations generate Service Desk requests - each new customer message generates a new comment. And vice versa: each new comment from Service Desk agent generates a new chat message. Issue views are updated on-the-fly with customer's messages.

    Plus:

    • No external 3rd party software required
    • live updates of request queues with new message
    • instant chat with the customer available for agents on the queue page
    • ability to set online/offline status of your support team
    • full customization of the chat widget's look and feel
    • email integration - customers receive chat digest through email following the conversation

    Read more on Valiantys blog.

    See webinar with SeibertMedia here.

    REQUEST A DEMO.

    Try it on Spartez.com.

    Reviews for cloud

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    Reviews for server

    (8)
    Sign in to write a review
    by Miroslav Smida on 2018-11-27
    I had few questions about functionality of this nice plugin and I spoke to a support member Paweł. We have found solutions to all my questions. Now I am able to setup chat app on external environment as I wanted to. Good job guys :-)
    Was this review helpful?YesNo
    by Alex Gates on 2018-11-06
    The support provided by these folks was on point and helpful. While we are no longer using this product, we were very happy with the time we experimented with it.
    Was this review helpful?YesNo
    by Colin Helke on 2018-09-18
    This is one of the only live chat services that is built into JSD and it works well. The developers are actively taking feedback and suggestions for the app. I had an hour long call with Pawel Mazur and we worked through some issues and features that I would like to see. Support could not be any better!
    Was this review helpful?YesNo
    by Howard Kenny on 2018-09-12
    Really pleased with this add on. Easy to implement, configure and great support from Spartez.
    Was this review helpful?YesNo
    by София Глазкова on 2018-08-27
    The application has a very client-oriented fast reacting support service. They have very quickly developed all our requested features. Also, the application has a unique functionality - the ability to translate into any language all text elements of the interface.
    Was this review helpful?YesNo

    Reviews for Data Center

    (8)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$10025 users$1,00050 users$2,000100 users$3,000250 users$4,000500 & upAdditional pricing details
    50 users$2,000/year100 users$3,000/year250 users$4,000/year500 users$5,000/year750 users$6,000/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Spartez is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Spartez is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.3.1 Jira Server 7.3.0 - 7.13.0 Released 2018-11-28

    Summary

    First official Data Center release; some improvements and bug fixes

    Details

    We are pleased to present you with version 1.3.1 of the Chat for Service Desk app, which brings official Data Center support, along with some improvements:

    • You can now disable Jira header icons in projects not using chat
    • We now provide a React component cointaining chat widget, that you can use on your web page

    In addition to the above, several important bugs have been fixed, so we encourage you to update.

    You can check the release notes for the full list of changes.

    In case of problems or questions, please don't hesitate to contact us.

    Versions

    Version 1.3.1 Jira Data Center 7.3.0 - 7.13.0 Released 2018-11-28

    Summary

    First official Data Center release; some improvements and bug fixes

    Details

    We are pleased to present you with version 1.3.1 of the Chat for Service Desk app, which brings official Data Center support, along with some improvements:

    • You can now disable Jira header icons in projects not using chat
    • We now provide a React component cointaining chat widget, that you can use on your web page

    In addition to the above, several important bugs have been fixed, so we encourage you to update.

    You can check the release notes for the full list of changes.

    In case of problems or questions, please don't hesitate to contact us.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Chat for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Chat for Jira Service Desk. You're prompted to log into MyAtlassian. Chat for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Chat for Jira Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Chat for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Chat for Jira Service Desk. You're prompted to log into MyAtlassian. Chat for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Chat for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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