65,052
Customers have installed this app in at least 65,052 active instances.
    by Atlassianfor Jira Server 7.4.3 - 7.11.2
    Supported
    Atlassian supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    UnsupportedData Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Get it nowFree app

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    Check the Health of your Instance

    Scan your logs with Log analyzer

    Easily create a support request

    Identify problems with your Jira Instance and quickly solve them by following the advice in knowledge base articles.

    In a single-click, Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles

    Create a Atlassian Support Request, complete with attached log and configurations files, without leaving the application

    More details

    The Troubleshooting And Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

    Instance Health identifies problems with your Jira Instance and links you through to documentation to quickly and easily fix them.

    In a single click the Log analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log analyzer, you can find solutions to problems in seconds.

    Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files - so we can help you solve the problem.

    Reviews for cloud

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    Reviews for server

    (17)
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    by Trevor Harris on 2018-08-11
    Anything that forces me to review gets zero... 1 is the next best thing
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    by Jonathan Wilson on 2018-06-15
    Excellent tool - DC Issue with it not appropriately showing compatibility is becoming a nuisance. Other than that, this tool works well.
    1 out of 1 found this review helpful
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    by Michael Benz on 2018-03-20
    Did not have to use this add-on but the features sound great for helping out with supporting issues concerning the configuration of JIRA Server. Updating without issues - fantastic!
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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Atlassian provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.12.0 Jira Server 7.4.3 - 7.11.2 Released 2018-08-06

    Summary

    No longer rely on network availability to run log analyzer

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Troubleshooting and Support - Jira via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Troubleshooting and Support - Jira versions compatible with your instance, you can look through our version history page.

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