Free app
OVERALL RATINGS
INSTALLS
251
SUPPORT
- Partner Supported
Key highlights of the appAdd Chat, SMS, Voice and Video directly inside Jira. Omni-Channel tickets with Atlassian Intelligence (AI) and Canned Responses
New Interaction Queue unlocks Omni-Channel in JSM
Allow customers to engage your support team via Chat, Voice, SMS, and Video natively inside Jira. The new Interaction Queue sits on top of the ticketing queue so that you never miss your response time SLA's
Automated Tickets/Issues and works w/ Atlassian AI
You take care of the customer and we'll take care of creating the ticket/issue and channel preference and automation, including AI-assisted chat and SMS with Atlassian Intelligence (AI) as well as Canned Responses.
Let customers engage contextually, everywhere
The Ping Toolkit allow customers to engage in context, because no one likes to "listen closely as menu options have changed". PingLinks (click it) and PingHubs for digital, and PingQR for physical devices & locations.
Supporting media
More details
PingPilot’s one-click install App that lets you add Voice, SMS, Chat, Video, Screen sharing, Scheduling or Email channels directly inside JIRA Service Management - across all your customer support touch points and projects. Easily configurable widget available for external sites.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Omni-Channel for Jira Service Management integrates with your Atlassian product
Version information
Version 2.4.12-AC•for Jira Cloud
Release date
Oct 4th 2023
Summary
Minor version update
Details
Payment model
Free
License type
Commercial