Chat, SMS, Voice and Video for Jira Service Management
- Jira Service Management
Add Chat, SMS, Voice and Video directly inside Jira. Enhanced tickets + multiple chats + omni channel support + routing
More than Live Chat! 💥 Offer SMS, Phone, Video
Allow your customers to contact your support team via Live Web Chat, Voice, SMS, and Video from right inside your help desk
Built Into Jira Console - One Stop Shop! 👍
Have rich conversations with your users right inside the native JSM Cloud interface. PingPilot also enables agents to have multiple chats at once for increased productivity.
Auto-Create tickets with the click of a button ✅
PingPilot gives your support agents the ability to create a new service requests based on chat, text message, video or call by simply clicking a button and selecting the existing Jira configuration to route the request.
PingPilot’s one-click install App that lets you add Voice, SMS, Chat, Video, Screen sharing, Scheduling or Email channels directly inside JIRA Service Management - across all your customer support touch points and projects. Easily configurable widget available for external sites.
Privacy and security
Chat, SMS, Voice and Video for Jira Service Management integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
PingPilot runs natively inside the Jira portal