Chat, SMS, Voice and Video for Jira Service Management

for Jira Cloud
280 installs
  • Supported
  • Jira Service Management
Free app

Add Chat, SMS, Voice and Video directly inside Jira. Enhanced tickets + multiple chats + omni channel support + routing

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More than Live Chat! 💥 Offer SMS, Phone, Video

Allow your customers to contact your support team via Live Web Chat, Voice, SMS, and Video from right inside your help desk

Built Into Jira Console - One Stop Shop! 👍

Have rich conversations with your users right inside the native JSM Cloud interface. PingPilot also enables agents to have multiple chats at once for increased productivity.

Auto-Create tickets with the click of a button ✅

PingPilot gives your support agents the ability to create a new service requests based on chat, text message, video or call by simply clicking a button and selecting the existing Jira configuration to route the request.

More details

PingPilot’s one-click install App that lets you add Voice, SMS, Chat, Video, Screen sharing, Scheduling or Email channels directly inside JIRA Service Management - across all your customer support touch points and projects. Easily configurable widget available for external sites.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Chat, SMS, Voice and Video for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


PingPilot runs natively inside the Jira portal