Omni-Channel for Jira Service Management

for Jira Cloud
282 installs
  • Supported
  • Jira Service Management
Free app

Add Chat, SMS, Voice and Video directly inside Jira. Omni-Channel tickets with Atlassian Intelligence (AI) and Canned Responses

New Interaction Queue unlocks Omni-Channel in JSM

Allow customers to engage your support team via Chat, Voice, SMS, and Video natively inside Jira. The new Interaction Queue sits on top of the ticketing queue so that you never miss your response time SLA's

Automated Tickets/Issues and works w/ Atlassian AI

You take care of the customer and we'll take care of creating the ticket/issue and channel preference and automation, including AI-assisted chat and SMS with Atlassian Intelligence (AI) as well as Canned Responses.

Let customers engage contextually, everywhere

The Ping Toolkit allow customers to engage in context, because no one likes to "listen closely as menu options have changed". PingLinks (click it) and PingHubs for digital, and PingQR for physical devices & locations.

More details

PingPilot’s one-click install App that lets you add Voice, SMS, Chat, Video, Screen sharing, Scheduling or Email channels directly inside JIRA Service Management - across all your customer support touch points and projects. Easily configurable widget available for external sites.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Omni-Channel for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


Soft phone integrated directly into issues/tickets so you can reach your customers directly inside their context.