227
Customers have installed this app in at least 227 active instances.
    by PingPilotfor Jira Cloud
    Supported
    PingPilot supports this app.

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    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Add Chat, SMS, Voice and Video directly inside Jira. Enhanced tickets + multiple chats + omni channel support + routing

    Add Chat, SMS, Voice and Video directly inside Jira. Enhanced tickets + multiple chats + omni channel support + routing

    Add Chat, SMS, Voice and Video directly inside Jira. Enhanced tickets + multiple chats + omni channel support + routing

    More than Live Chat! 💥 Offer SMS, Phone, Video

    Built Into Jira Console - One Stop Shop! 👍

    Auto-Create tickets with the click of a button ✅

    Allow your customers to contact your support team via Live Web Chat, Voice, SMS, and Video from right inside your help desk

    Have rich conversations with your users right inside the native JSM Cloud interface. PingPilot also enables agents to have multiple chats at once for increased productivity.

    PingPilot gives your support agents the ability to create a new service requests based on chat, text message, video or call by simply clicking a button and selecting the existing Jira configuration to route the request.

    More details

    PingPilot’s one-click install App that lets you add Voice, SMS, Chat, Video, Screen sharing, Scheduling or Email channels directly inside JIRA Service Management - across all your customer support touch points.

    Reviews for cloud

    (7)
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    by Bob Stolzberg on 2020-08-19
    Best chat for Jira. Easy to use.
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    by Jennifer Dalton on 2020-06-19
    Ping Pilot is one of my favorite integrations. They are extremely user friendly, easy to use, and have been amazing at implementing requests and suggestions as things arise. I have never had an issue that wasn't resolved quickly, and they go above and beyond with customer support and provide a truly helpful app addition. They really look at thoughtful integrations to help make the workflow from Chat to Service Desk tickets as seamless and intuitive as possible. My service desk really wouldn't be complete without Ping Pilot.
    Was this review helpful?YesNo
    by Mvelopes Support on 2020-05-26
    As a product manager, I've really enjoyed working with the team at PingPilot--they're extremely responsive, agile, and client-focused, and I'm continually impressed by how quickly they address not only issues that have arisen, but new features we've requested! I don't think any of those guys ever sleep--they're just always working hard to make their product better for their clients and for our end customers' experience with the platform. PingPilot understands that the experience they create in chat ultimately will reflect not on just them, but on us--their client--as we deliver chat services to our customers, and PingPilot takes this EXTREMELY seriously! I think sometimes that they care as much about our customers' experience as we do.
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    by Myles Smith on 2020-05-22
    Easy access. Support is awesome!
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    by Sean Fornwalt on 2019-08-20
    Simple straight forward design. Allows for quick and easy communication between our clients and support staff. The support and dev teams are super responsive to issues and open to ideas to customize the app to our specific business needs. Good solid app and group of individuals that make my job as a customer service manager much easier.
    1 out of 1 found this review helpful
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    Reviews for server

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    PingPilot provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

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    Versions

    Jira Cloud Released 2021-02-22

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Chat, SMS, Voice and Video for Jira Service Management.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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