Chat, SMS, Voice and Video for Jira Service Management
- Jira Service Management
Add Chat, SMS, Voice and Video directly inside Jira. Enhanced tickets + multiple chats + omni channel support + routing
More than Live Chat! 💥 Offer SMS, Phone, Video
Allow your customers to contact your support team via Live Web Chat, Voice, SMS, and Video from right inside your help desk
Built Into Jira Console - One Stop Shop! 👍
Have rich conversations with your users right inside the native JSM Cloud interface. PingPilot also enables agents to have multiple chats at once for increased productivity.
Auto-Create tickets with the click of a button ✅
PingPilot gives your support agents the ability to create a new service requests based on chat, text message, video or call by simply clicking a button and selecting the existing Jira configuration to route the request.
PingPilot’s one-click install App that lets you add Voice, SMS, Chat, Video, Screen sharing, Scheduling or Email channels directly inside JIRA Service Management - across all your customer support touch points.
Privacy and security
Chat, SMS, Voice and Video for Jira Service Management integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Confluence spaces
- Administer Jira projects
PingPilot runs natively inside the Jira portal