Chat + SMS for Jira Service Management

Best chat for Jira. Easy to use.

Ping Pilot is one of my favorite integrations. They are extremely user friendly, easy to use, and have been amazing at implementing requests and suggestions as things arise. I have never had an issue that wasn't resolved quickly, and they go above and beyond with customer support and provide a truly helpful app addition. They really look at thoughtful integrations to help make the workflow from Chat to Service Desk tickets as seamless and intuitive as possible. My service desk really wouldn't be complete without Ping Pilot.

As a product manager, I've really enjoyed working with the team at PingPilot--they're extremely responsive, agile, and client-focused, and I'm continually impressed by how quickly they address not only issues that have arisen, but new features we've requested! I don't think any of those guys ever sleep--they're just always working hard to make their product better for their clients and for our end customers' experience with the platform. PingPilot understands that the experience they create in chat ultimately will reflect not on just them, but on us--their client--as we deliver chat services to our customers, and PingPilot takes this EXTREMELY seriously! I think sometimes that they care as much about our customers' experience as we do.

Easy access. Support is awesome!

Simple straight forward design. Allows for quick and easy communication between our clients and support staff. The support and dev teams are super responsive to issues and open to ideas to customize the app to our specific business needs. Good solid app and group of individuals that make my job as a customer service manager much easier.