
⭐ Add Chat, SMS, Voice and Video directly inside your Jira native portal 🙌 Auto-create tickets + multiple chats + hot transfer
⭐ Add Chat, SMS, Voice and Video directly inside your Jira native portal 🙌 Auto-create tickets + multiple chats + hot transfer
⭐ Add Chat, SMS, Voice and Video directly inside your Jira native portal 🙌 Auto-create tickets + multiple chats + hot transfer
Allow your customers to contact your support team via Live Web Chat, Voice, SMS, and Video from right inside your help desk
Have rich conversations with your users right inside the native JSM Cloud interface. PingPilot also enables agents to have multiple chats at once for increased productivity.
PingPilot gives your support agents the ability to create a new service requests based on chat, text message, video or call by simply clicking a button and selecting the existing Jira configuration to route the request.
More details
PingPilot’s one-click install App that lets you add Voice, SMS, Chat, Video, Screen sharing, Scheduling or Email channels directly inside JIRA Service Management - across all your customer support touch points.
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Versions
Jira Cloud • Released 2021-02-22
Summary
Minor version update
Details
Minor version updateInstallation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Chat + SMS for Jira Service Management.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.