Free app
OVERALL RATINGS
INSTALLS
223
SUPPORT
- Partner Supported
Key highlights of the appAdd Chat, SMS, Voice and Video directly inside Jira. Omni-Channel tickets with Atlassian Intelligence (AI) and Canned Responses
New Interaction Queue unlocks Omni-Channel in JSM
Allow customers to engage your support team via Chat, Voice, SMS, and Video natively inside Jira. The new Interaction Queue sits on top of the ticketing queue so that you never miss your response time SLA's
Automated Tickets/Issues and works w/ Atlassian AI
You take care of the customer and we'll take care of creating the ticket/issue and channel preference and automation, including AI-assisted chat and SMS with Atlassian Intelligence (AI) as well as Canned Responses.
Let customers engage contextually, everywhere
The Ping Toolkit allow customers to engage in context, because no one likes to "listen closely as menu options have changed". PingLinks (click it) and PingHubs for digital, and PingQR for physical devices & locations.
Supporting media
More details
PingPilot’s new Omni-Channel for JSM app leverages deep integration capabilities from the new Atlassian Forge framework, bringing an new Omni-Channel Interaction Queue, integrated soft phone and video calling, and deep native integration into the Issue View, allowing agents to leverage Atlassian Intelligence, Canned Responses, and so much more.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Omni-Channel for Jira Service Management integrates with your Atlassian product
Version information
Version 4.13.0•for Jira Cloud
- Release date
- Feb 6th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Free
- License type
- Commercial