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232
Customers have installed this app in at least 232 active instances.

    Chat + SMS for Jira Service Management

    by PingPilotfor Jira Cloud
    Supported
    PingPilot supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Chat, SMS, voice or video directly inside your Service Desk(s)🤯 , native interface, open tickets from chat & SMS, & hot transfer

    Chat, SMS, voice or video directly inside your Service Desk(s)🤯 , native interface, open tickets from chat & SMS, & hot transfer

    Chat, SMS, voice or video directly inside your Service Desk(s)🤯 , native interface, open tickets from chat & SMS, & hot transfer

    Offer Voice, SMS, Video & Live Chat Support

    Omni-Channel Communication Tools right inside JSD

    All Your Teams Sharing Status Updates

    Allow your customers to contact your support team via Voice, SMS, Video & Live Chat from right inside your help desk

    Have rich conversations with your users right inside the native JSD Cloud interface

    Streamline your support processes by sharing Jira Service Desk user conversations across all of your teams.

    More details

    PingPilot’s Atlassian Marketplace App that lets you add Voice, SMS, Chat, Video, Screensharing, Scheduling or Email channels directly inside JIRA Service Desk - across all your customer support touch points.

    ***PingPilot account creation instructions in this video or follow directions below***

    • Go to https://app.pingpilot.com/signup to create a free 2 week trial account.
    • You will need these credentials to activate the integration in the Atlassian Marketplace
    • Create your first signal by choosing the channels and agents you want to make available for your users

    ***PingPilot integration into JSD instructions in this video or follow directions below***

    • Navigate to https://app.pingpilot.com/account/integrations
    • Select "Add" next to "Jira Service Desk". This will initiate the integration and direct you back to the marketplace listing.
    • Chose the JSD instance (site) you would like to add the integration to.
    • Enter your PingPilot credentials
    • You're done! Enjoy.

    Reviews for cloud

    (7)
    Sign in to write a review
    by Bob Stolzberg on 2020-08-19
    Best chat for Jira. Easy to use.
    Was this review helpful?YesNo
    by Jennifer Dalton on 2020-06-19
    Ping Pilot is one of my favorite integrations. They are extremely user friendly, easy to use, and have been amazing at implementing requests and suggestions as things arise. I have never had an issue that wasn't resolved quickly, and they go above and beyond with customer support and provide a truly helpful app addition. They really look at thoughtful integrations to help make the workflow from Chat to Service Desk tickets as seamless and intuitive as possible. My service desk really wouldn't be complete without Ping Pilot.
    Was this review helpful?YesNo
    by Mvelopes Support on 2020-05-26
    As a product manager, I've really enjoyed working with the team at PingPilot--they're extremely responsive, agile, and client-focused, and I'm continually impressed by how quickly they address not only issues that have arisen, but new features we've requested! I don't think any of those guys ever sleep--they're just always working hard to make their product better for their clients and for our end customers' experience with the platform. PingPilot understands that the experience they create in chat ultimately will reflect not on just them, but on us--their client--as we deliver chat services to our customers, and PingPilot takes this EXTREMELY seriously! I think sometimes that they care as much about our customers' experience as we do.
    Was this review helpful?YesNo
    by Myles Smith on 2020-05-22
    Easy access. Support is awesome!
    Was this review helpful?YesNo
    by Sean Fornwalt on 2019-08-20
    Simple straight forward design. Allows for quick and easy communication between our clients and support staff. The support and dev teams are super responsive to issues and open to ideas to customize the app to our specific business needs. Good solid app and group of individuals that make my job as a customer service manager much easier.
    1 out of 1 found this review helpful
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    Reviews for server

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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    PingPilot provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2020-07-29

    Summary

    Payment Model removed and settings updated

    Details

    To prevent friction in the setup and billing process, billing will be handled by PingPilot. The Getting Started screen now allows a preference for disabling/enabling the widget on the help center page or the service desk

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Chat + SMS for Jira Service Management.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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