151
Customers have installed this app in at least 151 active instances.
    by CoreSoft LabsTop Vendor
    CoreSoft Labs is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Server 6.3 - 7.13.1
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    CoreSoft Labs supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    The Top End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

    The Top End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

    The Top End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

    Manage Complex and Multiple SLAs

    Monitor SLA Delivery

    SLA Reports and Analytics

    Create Metrics, decide when they start, pause, resume, finish, and are cancelled. Set Goals to define deadlines for issues selected via JQL functions. Define working days and hours. Manage unlimited number of SLAs.

    Monitor deadlines, and time limits thanks to SLA PowerBox icons which are all colours and symbols. Watch KPIs on dedicated trackers assigned to each issue. Have the most important stats published on your Dashboard.

    Reporting features provide Service Level Managers with detailed SLA stats. SLA Analytics allow to create customized issue-level stats. SLA History monitors activity on an issue. JQL search speeds up issue navigation.

    More details

    SLA PowerBox is the most powerful plugin to manage complex SLAs in Jira:

    • Track SLA times in Jira & pause statuses.
    • Notify users on SLA Events and breaches with email, text, Hipchat or Slack
    • Set any number of custom Agreements, Metrics, Goals, Behaviours, and Calendars.
    • Create multiple Goals (deadlines) with independent time counters.
    • Set your own SLA Behaviours based on statuses and events.
    • Secure SLA Data based on project roles
    • Assign the Goals to Issues acording to JQL-based criteria.
    • Define working days and hours with Calendars.
    • Monitor deadlines and time limits, presented with intuitive icons and colours.
    • Watch KPIs on dedicated trackers assigned to each issue.
    • Customize every element of a SLA Agreement to precisely meet your needs.
    • Use built-in gadgets to track SLA trends and actuals

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$2525 users$30050 users$750100 users$1,500250 users$3,000500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    CoreSoft Labs is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 3.2.0 Jira Server 6.3 - 7.13.1 Released 2018-08-17

    Summary

    New Reporting features, improved Look and Feel and other improvements

    Details

    This is a major release and includes:

    • New Dashboard Gadgets for better SLA tracking
    • Improved SLA Metric UI (similar to new Jira's Look and Feel)
    • New parameter in Event-Based behaviours (for comment tracking)
    • Stride notifications
    • Ability to order SLA metrics on view issue screen (parametrized)
    • Minor bug-fixes and improvements

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate SLA PowerBox - On Time Service Delivery via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SLA PowerBox - On Time Service Delivery. You're prompted to log into MyAtlassian. SLA PowerBox - On Time Service Delivery begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older SLA PowerBox - On Time Service Delivery versions compatible with your instance, you can look through our version history page.

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