233

SLA PowerBox - On Time Service Delivery

Name: SLA PowerBox - On Time Service Delivery
Rating: 3.3888888359069824 (18 reviews)

by CoreSoft Labsfor Jira Server 7.6.0 - 8.13.0, Jira Data Center 7.6.0 - 8.13.0 and more versions

Versions available for Jira Server 6.3 - 7.5.4
Jira Data Center 7.0.0 - 7.5.4

Unsupported

Jira Service Desk

Supported

Jira Service Desk

Supported

Jira Service Desk

Top-End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

Manage Complex and Multiple SLAs

Monitor SLA Delivery

SLA Reports and Analytics

Create Metrics, decide when they start, pause, resume, finish, and are cancelled. Set Goals to define deadlines for issues selected via JQL functions. Define working days and hours. Manage unlimited number of SLAs.

Monitor deadlines, and time limits thanks to SLA PowerBox icons which are all colours and symbols. Watch KPIs on dedicated trackers assigned to each issue. Have the most important stats published on your Dashboard.

Reporting features provide Service Level Managers with detailed SLA stats. SLA Analytics allow to create customized issue-level stats. SLA History monitors activity on an issue. JQL search speeds up issue navigation.

Manage Complex and Multiple SLAs

Monitor SLA Delivery

SLA Reports and Analytics

More details

SLA PowerBox is the most powerful plugin to manage complex SLAs in Jira:

Track SLA times in Jira & pause statuses.
Notify users on SLA Events and breaches with email, text, Hipchat or Slack
Set any number of custom Agreements, Metrics, Goals, Behaviours, and Calendars.
Create multiple Goals (deadlines) with independent time counters.
Set your own SLA Behaviours based on statuses and events.
Secure SLA Data based on project roles
Assign the Goals to Issues acording to JQL-based criteria.
Define working days and hours with Calendars.
Monitor deadlines and time limits, presented with intuitive icons and colours.
Watch KPIs on dedicated trackers assigned to each issue.
Customize every element of a SLA Agreement to precisely meet your needs.
Use built-in gadgets to track SLA trends and actuals

More details

SLA PowerBox is the most powerful plugin to manage complex SLAs in Jira:

Track SLA times in Jira & pause statuses.
Notify users on SLA Events and breaches with email, text, Hipchat or Slack
Set any number of custom Agreements, Metrics, Goals, Behaviours, and Calendars.
Create multiple Goals (deadlines) with independent time counters.
Set your own SLA Behaviours based on statuses and events.
Secure SLA Data based on project roles
Assign the Goals to Issues acording to JQL-based criteria.
Define working days and hours with Calendars.
Monitor deadlines and time limits, presented with intuitive icons and colours.
Watch KPIs on dedicated trackers assigned to each issue.
Customize every element of a SLA Agreement to precisely meet your needs.
Use built-in gadgets to track SLA trends and actuals

Reviews for cloud

(18)Sign in to write a review

by Joel Andrews on 2017-05-01

Hi There, this plugin is perfect for our needs, unfortunately it's only available for Server and not Cloud. Is there any chance that this will be available for the Cloud instance as well?

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CoreSoft Labs

Hi Joel,

Thanks for using SLA PowerBox. We're working on porting it to JIRA Cloud, but due to API limitations not all Server features can be used in Cloud.

Regards,

CoreSoft Labs Team

by Pierre-Jean Constant on 2017-03-31

A very nice add-on but why no DC support ?

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CoreSoft Labs

Hi Pierre,

We're working on the JIRA Data Center support and it's almost ready.

Stay tuned, version 2.0 is coming soon,

Update: Data Center support is available now.

Cheers,

CoreSoft Labs Team

by Joe Mullin on 2017-03-27

Fantastic plugin to handle your SLA needs. My company uses JIRA Service Desk and we have an outsource company that handles a lot of our work. So, our IT department is a mixed group of in-house and oursourced techs. The outsourced company has specific contract-driven SLAs with monetary penalties if they aren't met, so it was critical that we had an accurate, reliable way of tracking SLAs that would only count time when assigned to one of their employees. The built-in JIRA Service Desk SLAs couldn't handle it, but SLA PowerBox handled it very well. And SLA PowerBox looks way better for the support staff with great SLA reporting and history tracking. It took more time to set up the SLAs in the beginning because you have to build your goals, behaviours, and SLA agreements, but those settings allow the system to be even more dynamic and flexible than the Service Desk SLAs. I've also contacted the SLA PowerBox support team many times about questions, feature requests, and a bug - and they have been very quick to respond, patient with me, and very helpful. All around, I've been impressed with SLA PowerBox. Thanks for making a great plugin!

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CoreSoft Labs

Hi,

Thanks for the review. We're happy you like out add-on :) and we're working hard to make it much simpler when no sophisticated SLA Agreement is required.

Cheers.

CoreSoft Labs Team

by First Last on 2017-02-01

Hi guys, Can you please tell if the following is possible with your add-on. We are using Jira SD 3. According to one of our real SLA's we have 10 minutes to set ticket priority. But if a ticket arrives at 17.55, which is 5 minutes to the end of our working day, we still have 5 minutes after 9 o'clock the following morning, the calendar is 9x5. I cannot find a way how to set it properly in the standard Jira SD SLA section. So is your product versatile in such a way that it can support gaps inside a SLA? Maybe more custom rules? Thanks in advance.

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CoreSoft Labs

Hi,

Thank you for your question. Your case looks to be easy with SLA PowerBox. You need a SLA Metric with very simple behaviour with 2 actions: Start on issue created and finish on any event with additional JQL Condition "Priority is not EMPTY". If you need any further information please drop us an email to support@coresoftlabs.com or use our Service Desk.

Regards,

CoreSoft Labs Team

by Felix Haas on 2017-01-11

Very good Add-on. Very flexible and works smoothly with our JIRA Software. Configuration is pretty complex but features are almost endless. We was looking for solution where SLA Calculation stops when customer opens a subtask and resumes when all subtasks are closed. It was possible with this add-on. Support team is very helpful and provided us with custom online training for free :)

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CoreSoft Labs

Felix,

Thanks for your review. We're happy you like our products. We're working hard on making them better&better every day.

Reviews for server

(18)Sign in to write a review

by Elouise Black on 2020-07-27

I really can't complain. This plugin offers almost everything we've wished for and certainly more than other solutions.

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CoreSoft Labs

Thank you, Elouise!

The team here at CoreSoft Labs is thrilled to hear such good feedback!

by Adriano Spiropoli on 2020-07-22

it's good, the interface could be a bit better

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CoreSoft Labs

Hi Adriano,

Thanks for your feedback!

We're constantly looking to improve and would be happy to hear your thoughts on how we can make the app's interface more convenient. Feel welcome to reach out to us via our Support Portal or e-mail us at support@coresoftlabs.com

All the best,

CoreSoft Labs Team

by laumain jerome on 2019-04-02

great plug in. I think SLA time fields are missing for the export of data under Excel. we only have one available field that is hardly exploitable. Is there a java API that we could use to output the data with betterExcel?

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CoreSoft Labs

Hi,

Thanks for using our product and we're happy you like it.

It's easy to get data exported with SLA PowerBox. Please raise a request in our service desk system and we're happy to serve you.

Best,

CoreSoft Labs Team

by Karthick B on 2018-10-10

Is this plugin available for JIRA Data center?

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CoreSoft Labs

Hi,

This plugin works in Data Center environment and some customers use it in large DC implementations. Before Atlassian policy change it was marked as Data Center compatible.

We expect to get official approval shortly.

Why 3 start only? Any issues with the add-on or missing features? In case of further questions please raise a ticket using our support system.

Update: Plugin is officially Data Center Compatible.

Regards,

CoreSoft Labs Team

by Joel Andrews on 2018-08-23

Hi there, just following up from my last comment a year ago. Is there still any plans to port this to Jira Cloud? It would be a very useful plugin if it were! We could really use this in our company.

0 out of 1 found this review helpful

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CoreSoft Labs

Hi Joel,

Thanks for your question. It's not a review, so next time please ask questions using our support system. Due to technical differences and porting complexity we decided to freeze this project. We're listening to our customers and we'll back to this project when demand for the Cloud service increases.

Reviews for Data Center

(18)Sign in to write a review

by Andrew Troi on 2020-07-17

As for company which needs to work in both Jira Service Desk and Jira Software we found this App extremely useful. The configuration options are way better than in JSD SLA module, and the support is ok. Fully recommended.

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CoreSoft Labs

Thank you for the review.

Happy to hear we hit the mark for you, Andrew!

Cheers,

CoreSoft Labs Team

by wyan lowe on 2020-05-18

Robert went above & beyond to help us get the sla powerbox trial working as we wanted (sla goals end of day specific time) ;) - We were evaluating a few different SLA plugins and had run into difficulties - Soon after reaching out to support, Robert basically got in a zoom session and within 15 mins had explained the steps to do the end of day feature - Now the project manager will be very happy to hear that this solution will work for our needs - Additionally Robert also pointed out the reporting features built-in that of course are very important! I would highly recommend users to try SLA PowerBox and if u have any questions - reach out to support - we did and now we are very happy!

1 out of 1 found this review helpful

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CoreSoft Labs

Hello Wyan,

We are very happy that we were able to help! If you need any additional support in the future please let us know!

And for now, enjoy using SLA PowerBox! :)

Best,

CoreSoft Labs Team

by Jeff Tillett on 2019-11-25

Tried to trial this app, but was unsuccessful, so I cannot review the functionality. We did however, collect enough data to rule this app out from being installed into our production instance. Feedback below: 1. Add-on does not start 2. Support asked for logs, but does not have a way to accept them, and did not answer or provide a way when I asked, they simply ignored my question. 3. Support asked me if we could get on a call live, and when I agreed and proposed a time, they stopped responding. 4. Based on the app struggling to install up front, I have reservations about installing it to begin with. Coupled with the fact that we cannot get quick support, and support tends to go dark, means we cannot trust this application in our production environment, and certainly don't want users relying on this thing working 24/7.

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CoreSoft Labs

Hello Jeff,

We are very sorry that your impression was negative.

Unfortunately, we had not received your first e-mail that is why we did not answer.

Feel free to contact us again and we would gladly schedule a demo.

We are looking forward to providing a much better experience for you!

All the best,

Coresoft Labs Team

by Joel Andrews on 2017-05-01

Hi There, this plugin is perfect for our needs, unfortunately it's only available for Server and not Cloud. Is there any chance that this will be available for the Cloud instance as well?

Was this review helpful?Yes No

CoreSoft Labs

Hi Joel,

Thanks for using SLA PowerBox. We're working on porting it to JIRA Cloud, but due to API limitations not all Server features can be used in Cloud.

Regards,

CoreSoft Labs Team

by Pierre-Jean Constant on 2017-03-31

A very nice add-on but why no DC support ?

Was this review helpful?Yes No

CoreSoft Labs

Hi Pierre,

We're working on the JIRA Data Center support and it's almost ready.

Stay tuned, version 2.0 is coming soon,

Update: Data Center support is available now.

Cheers,

CoreSoft Labs Team

Cloud Pricing

Server Pricing

Data Center Pricing

10 users$25

25 users$300

50 users$750

100 users$1,500

250 users$3,000

500 & upAdditional pricing details

50 users$750/year

100 users$1,500/year

250 users$3,000/year

500 users$4,000/year

750 users$4,000/year

1000 & upAdditional pricing details

Pricing FAQ

How does server app pricing work?

Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my server pricing?

Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

Can I install this app in a Data Center product?

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

Learn more about Data Center approved apps

What type of license do I need if I'm using this app in a Data Center product?

Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

Learn more about Data Center licensing

Do you offer academic, community, or open-source licenses for server apps?

For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

Can I extend my free trial?

For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

How can I buy apps for my legacy Jira Server or Confluence Server license?

If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

Purchase the app at the non-legacy Unlimited (10000+ users) tier.
Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

Learn more

Pricing FAQ

How does Data Center app pricing work?

Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my Data Center pricing?

Can I install this app in a Data Center product?

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

Learn more about Data Center approved apps

What type of license do I need if I'm using this app in a Data Center product?

Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

Learn more about Data Center licensing

Do you offer academic, community, or open-source licenses for Data Center apps?

For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

Can I extend my free trial?

For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

CoreSoft Labs provides support for this app.

Vendor support resources

Documentation

Find out how this app works.

See existing Q&A in Atlassian Community Ask a question in the Atlassian Community

Atlassian-hosted discussions connect you to other customers who use this app.

Vendor support resources

Documentation

Find out how this app works.

See existing Q&A in Atlassian Community Ask a question in the Atlassian Community

Atlassian-hosted discussions connect you to other customers who use this app.

Versions

Version 3.5.2 • Jira Server 7.6.0 - 8.13.0 • Released 2020-10-19

Summary

Bug Fix Release

Details

Notifications on priority change - fix
Saving complex event-based configuration - fix
SLA Metric Attribute indexing - fix

Versions

Version 3.5.2 • Jira Data Center 7.6.0 - 8.13.0 • Released 2020-10-19

Summary

Bug Fix Release

Details

Notifications on priority change - fix
Saving complex event-based configuration - fix
SLA Metric Attribute indexing - fix

Installation

Log into your Jira instance as an admin.
Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
Click Find new apps or Find new add-ons from the left-hand side of the page.
Locate SLA PowerBox - On Time Service Delivery via search. The appropriate app version appears in the search results.
Click Try free to begin a new trial or Buy now to purchase a license for SLA PowerBox - On Time Service Delivery. You're prompted to log into MyAtlassian. SLA PowerBox - On Time Service Delivery begins to download.
Enter your information and click Generate license when redirected to MyAtlassian.
Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

To find older SLA PowerBox - On Time Service Delivery versions compatible with your instance, you can look through our version history page.

Log into your Jira instance as an admin.
Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
Click Find new apps or Find new add-ons from the left-hand side of the page.
Locate SLA PowerBox - On Time Service Delivery via search. The appropriate app version appears in the search results.
Click Try free to begin a new trial or Buy now to purchase a license for SLA PowerBox - On Time Service Delivery. You're prompted to log into MyAtlassian. SLA PowerBox - On Time Service Delivery begins to download.
Enter your information and click Generate license when redirected to MyAtlassian.
Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

To find older SLA PowerBox - On Time Service Delivery versions compatible with your instance, you can look through our version history page.

Top-End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

Top-End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

Top-End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

Manage Complex and Multiple SLAs

Monitor SLA Delivery

SLA Reports and Analytics

Manage Complex and Multiple SLAs

Monitor SLA Delivery

SLA Reports and Analytics

CoreSoft Labs provides support for this app.

CoreSoft Labs provides support for this app.

Summary

Details

Summary

Details

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