Top-End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution
Top-End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution
Manage Complex and Multiple SLAs
Monitor SLA Delivery
SLA Reports and Analytics
Create Metrics, decide when they start, pause, resume, finish, and are cancelled. Set Goals to define deadlines for issues selected via JQL functions. Define working days and hours. Manage unlimited number of SLAs.
Monitor deadlines, and time limits thanks to SLA PowerBox icons which are all colours and symbols. Watch KPIs on dedicated trackers assigned to each issue. Have the most important stats published on your Dashboard.
Reporting features provide Service Level Managers with detailed SLA stats. SLA Analytics allow to create customized issue-level stats. SLA History monitors activity on an issue. JQL search speeds up issue navigation.
Manage Complex and Multiple SLAs
Monitor SLA Delivery
SLA Reports and Analytics
Create Metrics, decide when they start, pause, resume, finish, and are cancelled. Set Goals to define deadlines for issues selected via JQL functions. Define working days and hours. Manage unlimited number of SLAs.
Monitor deadlines, and time limits thanks to SLA PowerBox icons which are all colours and symbols. Watch KPIs on dedicated trackers assigned to each issue. Have the most important stats published on your Dashboard.
Reporting features provide Service Level Managers with detailed SLA stats. SLA Analytics allow to create customized issue-level stats. SLA History monitors activity on an issue. JQL search speeds up issue navigation.
More details
SLA PowerBox is the most powerful plugin to manage complex SLAs in Jira:
- Track SLA times in Jira & pause statuses.
- Notify users on SLA Events and breaches with email, text, Hipchat or Slack
- Set any number of custom Agreements, Metrics, Goals, Behaviours, and Calendars.
- Create multiple Goals (deadlines) with independent time counters.
- Set your own SLA Behaviours based on statuses and events.
- Secure SLA Data based on project roles
- Assign the Goals to Issues acording to JQL-based criteria.
- Define working days and hours with Calendars.
- Monitor deadlines and time limits, presented with intuitive icons and colours.
- Watch KPIs on dedicated trackers assigned to each issue.
- Customize every element of a SLA Agreement to precisely meet your needs.
- Use built-in gadgets to track SLA trends and actuals
More details
SLA PowerBox is the most powerful plugin to manage complex SLAs in Jira:
- Track SLA times in Jira & pause statuses.
- Notify users on SLA Events and breaches with email, text, Hipchat or Slack
- Set any number of custom Agreements, Metrics, Goals, Behaviours, and Calendars.
- Create multiple Goals (deadlines) with independent time counters.
- Set your own SLA Behaviours based on statuses and events.
- Secure SLA Data based on project roles
- Assign the Goals to Issues acording to JQL-based criteria.
- Define working days and hours with Calendars.
- Monitor deadlines and time limits, presented with intuitive icons and colours.
- Watch KPIs on dedicated trackers assigned to each issue.
- Customize every element of a SLA Agreement to precisely meet your needs.
- Use built-in gadgets to track SLA trends and actuals
Reviews for cloud
(13)Sign in to write a review
Hi Joel,
Thanks for using SLA PowerBox. We're working on porting it to JIRA Cloud, but due to API limitations not all Server features can be used in Cloud.
Regards,
CoreSoft Labs Team
Hi Pierre,
We're working on the JIRA Data Center support and it's almost ready.
Stay tuned, version 2.0 is coming soon,
Update: Data Center support is available now.
Cheers,
CoreSoft Labs Team
Hi,
Thanks for the review. We're happy you like out add-on :) and we're working hard to make it much simpler when no sophisticated SLA Agreement is required.
Cheers.
CoreSoft Labs Team
Hi,
Thank you for your question. Your case looks to be easy with SLA PowerBox. You need a SLA Metric with very simple behaviour with 2 actions: Start on issue created and finish on any event with additional JQL Condition "Priority is not EMPTY". If you need any further information please drop us an email to support@coresoftlabs.com or use our Service Desk.
Regards,
CoreSoft Labs Team
Felix,
Thanks for your review. We're happy you like our products. We're working hard on making them better&better every day.
Reviews for server
(13)Sign in to write a review
Hi,
Thanks for using our product and we're happy you like it.
It's easy to get data exported with SLA PowerBox. Please raise a request in our service desk system and we're happy to serve you.
Best,
CoreSoft Labs Team
Hi,
This plugin works in Data Center environment and some customers use it in large DC implementations. Before Atlassian policy change it was marked as Data Center compatible.
We expect to get official approval shortly.
Why 3 start only? Any issues with the add-on or missing features? In case of further questions please raise a ticket using our support system.
Regards,
CoreSoft Labs Team
Hi Joel,
Thanks for your question. It's not a review, so next time please ask questions using our support system. Due to technical differences and porting complexity we decided to freeze this project. We're listening to our customers and we'll back to this project when demand for the Cloud service increases.
Hi Luis,
Thanks for using SLA PowerBox! Notifications will be available in next major release. We're already testing it. It will be possible to send notifications via email, SMS, Slack and Hipchat. Drop us an email if you want to participate in beta testing program :)
Update: Multichannel notifications are now available in SLA PowerBox 3.1.
Regards,
CoreSoft Labs Team
Reviews for Data Center
(13)Sign in to write a reviewHi Joel,
Thanks for using SLA PowerBox. We're working on porting it to JIRA Cloud, but due to API limitations not all Server features can be used in Cloud.
Regards,
CoreSoft Labs Team
Hi Pierre,
We're working on the JIRA Data Center support and it's almost ready.
Stay tuned, version 2.0 is coming soon,
Update: Data Center support is available now.
Cheers,
CoreSoft Labs Team
Hi,
Thanks for the review. We're happy you like out add-on :) and we're working hard to make it much simpler when no sophisticated SLA Agreement is required.
Cheers.
CoreSoft Labs Team
Hi,
Thank you for your question. Your case looks to be easy with SLA PowerBox. You need a SLA Metric with very simple behaviour with 2 actions: Start on issue created and finish on any event with additional JQL Condition "Priority is not EMPTY". If you need any further information please drop us an email to support@coresoftlabs.com or use our Service Desk.
Regards,
CoreSoft Labs Team
Felix,
Thanks for your review. We're happy you like our products. We're working hard on making them better&better every day.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$25 | 25 users$300 | 50 users$750 | 100 users$1,500 | 250 users$3,000 | 500 & upAdditional pricing details |
| 50 users$750/year | 100 users$1,500/year | 250 users$3,000/year | 500 users$4,000/year | 750 users$4,000/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
CoreSoft Labs is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
CoreSoft Labs is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 3.2.2 • Jira Server 7.0.0 - 8.2.2 • Released 2019-06-10
Summary
Data Center compatibility and minor updates
Versions
Version 3.2.2 • Jira Data Center 7.0.0 - 8.2.2 • Released 2019-06-10
Summary
Data Center compatibility and minor updates
Details
This version is officially Jira Data Center release. It includes minor bug fixes and features, including:
- Removed support for HipChat and Stride
- reporting issue (incorrect date calculations)
- SLA History display issue
- Fixed condition evaluator in event-based behaviours
- SLA Reindexing bug
- and more
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate SLA PowerBox - On Time Service Delivery via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for SLA PowerBox - On Time Service Delivery. You're prompted to log into MyAtlassian. SLA PowerBox - On Time Service Delivery begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older SLA PowerBox - On Time Service Delivery versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate SLA PowerBox - On Time Service Delivery via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for SLA PowerBox - On Time Service Delivery. You're prompted to log into MyAtlassian. SLA PowerBox - On Time Service Delivery begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older SLA PowerBox - On Time Service Delivery versions compatible with your instance, you can look through our version history page.
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