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SLA PowerBox - On Time Service Delivery

works with Jira Cloud, Jira Server 8.0.0 - 9.15.2, Jira Data Center 9.0.0 - 10.4.0 and more

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Key highlights of the appTop-End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

watch SLA PowerBox - On Time Service Delivery video

Manage Complex and Multiple SLAs

Create Metrics, decide when they start, pause, resume, finish, and are cancelled. Set Goals to define deadlines for issues selected via JQL functions. Define working days and hours. Manage unlimited number of SLAs.

Monitor SLA Delivery

Monitor deadlines, and time limits thanks to SLA PowerBox icons which are all colours and symbols. Watch KPIs on dedicated trackers assigned to each issue. Have the most important stats published on your Dashboard.

SLA Reports and Analytics

Reporting features provide Service Level Managers with detailed SLA stats. SLA Analytics allow to create customized issue-level stats. SLA History monitors activity on an issue. JQL search speeds up issue navigation.

Supporting media

More details

NEW GADGET!!! SLA Two-Dimensional Table!

SLA PowerBox is the most powerful plugin to manage complex SLAs in Jira:

  • Track SLA times in Jira & pause statuses.
  • Notify users on SLA Events and breaches with email, text, Microsoft Teams or Slack
  • Set any number of custom Agreements, Metrics, Goals, Behaviours, and Calendars.
  • Create multiple Goals (deadlines) with independent time counters.
  • Set your own SLA Behaviours based on statuses and events.
  • Secure SLA Data based on project roles
  • Assign the Goals to Issues acording to JQL-based criteria.
  • Define working days and hours with Calendars.
  • Monitor deadlines and time limits, presented with intuitive icons and colours.
  • Watch KPIs on dedicated trackers assigned to each issue.
  • Customize every element of a SLA Agreement to precisely meet your needs.
  • Use built-in gadgets to track SLA trends and actuals

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Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 4.9.0•for Jira Data Center 9.0.0 - 10.4.0

Release date
Feb 6th 2025
Summary
Negotiated Dates Customizable Behaviours
Details

Adjusting Edge Cases of Negotioated Start/End Date to standard SLA Behaviour Flow

Payment model
Paid via Atlassian
License type
Commercial
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