OVERALL RATINGS
INSTALLS
550
SUPPORT
- Partner Supported
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Key highlights of the appTop-End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution
Manage Complex and Multiple SLAs
Create Metrics, decide when they start, pause, resume, finish, and are cancelled. Set Goals to define deadlines for issues selected via JQL functions. Define working days and hours. Manage unlimited number of SLAs.
Monitor SLA Delivery
Monitor deadlines, and time limits thanks to SLA PowerBox icons which are all colours and symbols. Watch KPIs on dedicated trackers assigned to each issue. Have the most important stats published on your Dashboard.
SLA Reports and Analytics
Reporting features provide Service Level Managers with detailed SLA stats. SLA Analytics allow to create customized issue-level stats. SLA History monitors activity on an issue. JQL search speeds up issue navigation.
Supporting media
More details
NEW GADGET!!! SLA Two-Dimensional Table!
SLA PowerBox is the most powerful plugin to manage complex SLAs in Jira:
- Track SLA times in Jira & pause statuses.
- Notify users on SLA Events and breaches with email, text, Microsoft Teams or Slack
- Set any number of custom Agreements, Metrics, Goals, Behaviours, and Calendars.
- Create multiple Goals (deadlines) with independent time counters.
- Set your own SLA Behaviours based on statuses and events.
- Secure SLA Data based on project roles
- Assign the Goals to Issues acording to JQL-based criteria.
- Define working days and hours with Calendars.
- Monitor deadlines and time limits, presented with intuitive icons and colours.
- Watch KPIs on dedicated trackers assigned to each issue.
- Customize every element of a SLA Agreement to precisely meet your needs.
- Use built-in gadgets to track SLA trends and actuals
Contact us and request a demo
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 4.12.1•for Jira Data Center 9.0.0 - 10.7.4
- Release date
- Aug 1st 2025
- Summary
- Bugfix release
- Details
- Removed unnecessary logs with SLA Metric Attribute
- Fix for counting Time On Hold
- added missing information in the technical API in Jira 9.
- Payment model
- Paid via Atlassian
- License type
- Commercial