SLA PowerBox - On Time Service Delivery

for Jira Cloud, Jira Server 8.0.0 - 9.15.2, Jira Data Center 8.0.0 - 9.16.0 and more
367 installs
  • Supported
  • Jira Service Management
  • Jira
Free app

Top-End solution for managing Service Level Agreements in any Jira Application and tracking deadlines like Time to Resolution

Manage Complex and Multiple SLAs

Create Metrics, and decide when they start, pause, resume, finish, cancel, and even restart. Set Goals to define deadlines for issues selected via JQL-like formulas. Define working days and hours.

Monitor SLA Delivery

Monitor deadlines in real time, thanks to SLA PowerBox icons which are all colors and symbols. In Jira Software and Jira Work Management projects as well!

Dynamic Deadlines

Define deadlines based on values taken from the Jira Custom fields - whether it is a fixed point in time taken from Date Time Picker or number of hours/minutes taken from Numeric Field.

More details


SLA PowerBox is the most powerful plugin to manage complex SLAs in Jira:

  • Track SLA times in Jira & pause statuses.
  • Set any number of custom Agreements, Metrics, Goals, Behaviours, and Calendars.
  • Create multiple Goals (deadlines) with independent time counters.
  • Calculate end of working day deadlines.
  • Set your own SLA Behaviours based on statuses and events.
  • Assign the Goals to Issues according to JQL-like formulas.
  • Define working days and hours with Calendars.
  • Monitor deadlines and time limits, presented with intuitive icons and colors.
  • Customize every element of an SLA Agreement to precisely meet your needs.
  • Works with Jira Software and Jira Work Management!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

SLA PowerBox - On Time Service Delivery integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


See the most important information about delivery/resolution times!