Customer Satisfaction Survey for Jira
OVERALL RATINGS
INSTALLS
572
SUPPORT
- Partner Supported
Ascend to new heights with Atlassian Cloud. Data Center support (excl. Bitbucket) ends on March 28, 2029. Together, we’ll make this transition a success.
Key highlights of the appEmpower Your Jira Service Management with Real-Time Insights and Effortless Feedback

Real-time insights into your project.
Our reports are so simple that anyone can understand them.
Our satisfaction reports can be drilled down to the ticket level.
Know what your reporters really think.
Your employees don’t need to remember “another” password to participate
Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!
A product that performs for every team.
Customize the email content and branding to improve engagement. Fine-grained permission control.
Control when the surveys are sent with Jira workflow events.
Supporting media
More details
- Real-time insights into your project.
- Candylio reports are so simple that anyone can understand them.
- Satisfaction reports can be drilled down to the ticket level.
- Know what your reporters really think.
- Your employees don’t need to remember “another” password to participate
- Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!
- A product that performs for every team.
- Customize the email content and branding to improve engagement.
- Control when the surveys are sent with Jira workflow events.
- Reduce number of emails sent with powerful JQL filters.
- Multiple language support: English, German, Spanish, French, Italian, Japanese, Polish, Russian, Slovak
For more details, please refer to this How to use CSAT page
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement.
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 7.2.8•for Jira Data Center 10.0.0 - 11.1.1
- Release date
- Oct 30th 2025
- Summary
- Minor changes
- Details
Notes: This version is only compatible with Jira 10
- Payment model
- Paid via Atlassian
- License type
- Commercial