Actions for Jira Service Management

We use Actions for Jira Service Management as part of our daily workflows in Jira Data Center. It helps us simplify and speed up our service processes by giving agents easy-to-use buttons for common actions. The app is reliable, user-friendly, and makes our support more efficient. It is a great addition to our Jira environment. Keep up the great work!

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  Deviniti

  Hey Václav!

  Thanks so much for your feedback! We truly appreciate your support and are thrilled to hear that the app is working great for you. We'll continue striving to provide the best possible experience. If you have any questions or need assistance, just reach out - we’re here to help!

  Best Regards,

  Deviniti Support Team

The immediate impact of Actions for Jira Service Management on our operations is noteworthy. We are deeply appreciative of your foresight in developing such a valuable tool. Thank you for providing a solution that so effectively addresses our needs. We consider this a vital component in optimizing our customer interactions and internal processes.

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  Deviniti

  Hello Ahmed,

  Thank you for your kind words! We're thrilled that Actions for Jira Service Management is making a positive impact on your operations. Your feedback motivates us to keep improving and delivering valuable solutions. 🚀

  If you ever have any suggestions or further needs, please don’t hesitate to reach out.

  Thanks again!

  Deviniti Support Team

We've been using Actions for Jira Service Management for a few months now, and it has made a notable difference in how we handle service requests. One of the biggest advantages we've seen is the ability to offer more self-service capabilities to both our internal and external customers. With the automation features and customizable workflows, customers can resolve issues or take action without needing to constantly engage with our team. This has not only improved the overall experience but also reduced our ticket volume. The add-on has been great in streamlining our processes. We've been able to automate repetitive tasks and ensure that requests follow a clear, consistent flow. This has saved us time and made our team much more efficient. Plus, with fewer back-and-forth comments and fewer manual updates required, communication has become a lot more streamlined. However, there are a couple of areas for improvement. The integration with Assets Reference custom field types could be more seamless. Right now, it's a bit clunky, and some of the expected functionality is missing or not as intuitive as it could be. Additionally, the UI customization options are quite limited. It would be helpful to have more flexibility to tailor the user interface to match our team's specific needs.

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  Deviniti

  Hello Tim!

  Thank you for taking the time to share your detailed feedback on Actions for Jira Service Management! We're delighted to hear that the add-on has brought significant value to your team by enabling self-service capabilities, streamlining communication, and improving efficiency through automation. It's fantastic to know that these features have helped reduce ticket volume and made your workflows more consistent and effective.

  We also appreciate your constructive feedback regarding the integration with Assets Reference custom field types and the UI customization options. These are valuable insights, and we fully understand how smoother integration and greater flexibility could further enhance your experience. While these areas are not currently part of our immediate development plans for the Data Center version of the app, we are actively addressing similar improvements in our Cloud version of Actions. With ongoing updates and enhancements on the Cloud platform, Actions is evolving to become an even more robust and flexible solution.

  If you have additional suggestions or would like to share further details, don’t hesitate to reach out - we value your input and remain committed to delivering the best possible experience. Thank you again for your thoughtful review and support!

  Warm regards,

  Deviniti Support Team 

This is a great app and exactly meeting our requirements - showing transition screens to customers and getting more inputs while changing status was not possible without developing custom plugin - came to know about this app and found it very useful. It aptly suit my requirement. Thanks a lot.

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  Deviniti

  Hello!

  Thank you so much for your positive feedback! We're thrilled to hear that our app meets your needs and makes it easier to display transition screens and collect additional inputs during status changes. Our goal is to provide solutions that save time and effort, so it’s wonderful to know our app has been useful to you. If you ever have any suggestions or further needs, please don’t hesitate to reach out.

  Thanks again!

  Deviniti Support Team

Customer likes the plugin and keeps using.

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  Deviniti

  Hello Wing!

  Thank you for such kind words! It's great to know that your customers are pleased with the features of our app.

  Feel free to contact us if you need any assistance or have any questions. We are always happy to help!

  Warm regards,
  Deviniti Support Team