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Actions for Jira Service Management

works with Jira Cloud, Jira Server 10.0.0 - 10.2.0, Jira Data Center 10.0.0 - 10.2.0 and more

OVERALL RATINGS

SUPPORT

  • Partner Supported

TRUST SIGNALS

Key highlights of the appAllow customers to edit their service requests on the Customer Portal

Create and manage multiple Request actions

Enable customers to edit their requests on the Customer Portal. Control content, edit permissions, and visibility of Request actions.

Track changes in requests

Stay up to date with all the changes made by your customers in their requests. Reveal the complete editing history details. Track the evolution of issues with internal comments.

Control the request editing process

Adjust the flow of editing with Workflow actions. Configure transitions, add fields shown in the transition, and edit permissions.

Supporting media

More details

If you need clarification, go to the Actions LP. If you prefer a detailed demonstration of the app, please request a 1:1 demo with our expert.

Actions for Jira Service Management simplifies the process of service management by involving the client in editing requests.

Additional resources:

This app integrates with your current Jira Service Management setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:

Resources

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

Integration permissions

  • Actions for Jira Service Management integrates with your Atlassian product

Version information

Version 8.14.0for Jira Cloud

Release date

Nov 20th 2024

Summary

Feature & Bugfix Release

Details

  • Added support for Rich text rendering in the Paragraph field, allowing users to decide whether to display it in Default or Wiki style.
  • Fixed issue with duplicating values after editing with Actions for JSM in multi-line text fields, ensuring a smoother user experience.
  • Implemented enhancements to improve the overall security of the application, ensuring safer and more reliable usage.

Payment model

Paid via Atlassian

License type

Commercial

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