OVERALL RATINGS
INSTALLS
1,210
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appLet customers edit their requests with a simple self-service on your Customer Portal and improve resolution times
Allow customers to change request in Jira
Create Jira forms with custom fields that customers can edit, even after submission. Support smooth information exchange. Decide who can edit what, when, and how. Set up permissions to secure sensitive data.
Support self-service to avoid delays
Make sure agents get the input they need to move forward with requests by setting the required fields for workflow transitions. Allow customers to fill them out, while you stay in control by adjusting conditions.
Easily track Jira actions made in requests
Stay up to date with all the changes made by customers in their requests. Display the complete editing history details anytime you need. Track the evolution of issues and communication with internal comments.
Supporting media
More details
Simplify ITSM request management with Actions for Jira Service Desk!
⭐ Book a free 1:1 demo today ⭐
Involve your customers in the support process like never before. Avoid back-and-forth. Make sure your agents get the information they need to move forward on the first try.
With Actions for JSM, you can:
- Let customers edit fields, add details, or update their requests anytime.
- Set required fields for workflow transitions to ensure accurate data.
- Stay in control by defining permissions, conditions, and visibility for edits.
- Integrate with your existing Jira Service Management project (Actions app supports both: team-managed and company-managed projects!).
- Support for over 30 field types, including text, dropdowns, and dates.
- Use internal comments to communicate within your team and with external stakeholders.
Combine Actions with other ITSM apps to create a more efficient, customer-focused service management system.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Actions for Jira Service Management integrates with your Atlassian product
Version information
Version 8.15.0•for Jira Cloud
- Release date
- Dec 4th 2024
- Summary
- Bugfix Release
- Details
- Fixed the problem with loading fields into a form, ensuring a smoother form completion for users.
- Payment model
- Paid via Atlassian
- License type
- Commercial