Jira Data Center 7.2.0 - 7.13.18
Extend self-service and automation possibilities in Jira Service Management
Extend self-service and automation possibilities in Jira Service Management
Extend self-service and automation possibilities in Jira Service Management
Extended automation possibilities
More involved customers
Detailed feedback about the support process
Set up automation rules which auto-assign agents to created issues based on the reporter's language or what the reporter's email contains.
Don't limit customers to commenting on their requests every time they need to change something, and enable them to edit it themselves.
Extend the customer surveys with additional questions and let customers access them directly from the request.
Extended automation possibilities
More involved customers
Detailed feedback about the support process
Set up automation rules which auto-assign agents to created issues based on the reporter's language or what the reporter's email contains.
Don't limit customers to commenting on their requests every time they need to change something, and enable them to edit it themselves.
Extend the customer surveys with additional questions and let customers access them directly from the request.
More details
Actions app unleashes the power of customer transitions and adds to the automation possibilities of Jira Service Management, enabling to implement the best ITIL practices.
Use cases include:
- Enabling users to edit, reopen or close requests on their own
- Conducting detailed customer surveys in Jira Service Management
- Approving or rejecting requests with provided reasons
- Assigning agents to requests based on language
To further improve your Service Management experience, also check out:
More details
Actions app unleashes the power of customer transitions and adds to the automation possibilities of Jira Service Management, enabling to implement the best ITIL practices.
Use cases include:
- Enabling users to edit, reopen or close requests on their own
- Conducting detailed customer surveys in Jira Service Management
- Approving or rejecting requests with provided reasons
- Assigning agents to requests based on language
To further improve your Service Management experience, also check out:
Reviews for cloud
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Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.
Reviews for server
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Hi Muhammet,
Thank you for your feedback! We are glad to hear that you are satisfied with our work!
Best regards, Deviniti Support Team
Hi Bruce,
Thank you for your feedback! We are glad to hear that you are satisfied with our work - it is a huge motivation for us! Your requests will be analyzed at the meeting with our team and we will keep you informed on our findings via our Customer Portal.
Best regards, Deviniti Support Team
Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.
Reviews for Data Center
(16)Sign in to write a reviewOur plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$120 | 50 users$200 | 100 users$300 | 250 users$350 | 500 & upAdditional pricing details |
| 50 users$250/year | 100 users$500/year | 250 users$750/year | 500 users$1,250/year | 750 users$1,500/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Deviniti provides support for this app.
Deviniti provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.8.5-J8 • Jira Server 8.0.0 - 8.15.0 • Released 2021-02-15
Summary
Bugfix release
Details
Fixes
- Problem with Electronic Signature app: When a user's password contains a backslash, the Signature custom field does not accept it and displays “Invalid user or password".
- A transition dialog from Actions does not dismiss after clicking Save button.
- An automation action "Add organizations" does not share requests on the portal.
- An automation action "Set Priority to issue" does not trigger an SLA update.
- Problem with displaying abbreviations of months in the Date Picker depending on the language set.
Versions
Version 1.8.5-J8 • Jira Data Center 8.0.0 - 8.15.0 • Released 2021-02-15
Summary
Bugfix release
Details
Fixes
- Problem with Electronic Signature app: When a user's password contains a backslash, the Signature custom field does not accept it and displays “Invalid user or password".
- A transition dialog from Actions does not dismiss after clicking Save button.
- An automation action "Add organizations" does not share requests on the portal.
- An automation action "Set Priority to issue" does not trigger an SLA update.
- Problem with displaying abbreviations of months in the Date Picker depending on the language set.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Actions for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Actions for Jira Service Management. You're prompted to log into MyAtlassian. Actions for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Actions for Jira Service Management versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Actions for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Actions for Jira Service Management. You're prompted to log into MyAtlassian. Actions for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Actions for Jira Service Management versions compatible with your instance, you can look through our version history page.
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