OVERALL RATINGS
INSTALLS
1,226
TRUST SIGNALS
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appAllow customers to edit their service requests on the Customer Portal
Extended automation possibilities
Set up automation rules which auto-assign agents to created issues based on the reporter's language or what the reporter's email contains.
More involved customers
Don't limit customers to commenting on their requests every time they need to change something, and enable them to edit it themselves.
Detailed feedback about the support process
Extend the customer surveys with additional questions and let customers access them directly from the request.
Supporting media
More details
If you need clarification, go to the Actions LP. If you prefer a detailed demonstration of the app, please request a 1:1 demo with our expert.
Actions for Jira Service Management simplifies the process of service management by involving the client in editing requests.
Additional resources:
- Manage Request actions
- Learn how to manage Workflow actions
- Configure internal comments
- Check the list of Supported Fields
This app integrates with your current Jira Service Management setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.