Actions for Jira Service Management
- Jira Service Management
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Allow customers to edit their service requests on the Customer Portal
Extended automation possibilities
Set up automation rules which auto-assign agents to created issues based on the reporter's language or what the reporter's email contains.
More involved customers
Don't limit customers to commenting on their requests every time they need to change something, and enable them to edit it themselves.
Detailed feedback about the support process
Extend the customer surveys with additional questions and let customers access them directly from the request.
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Actions app unleashes the power of customer transitions and adds to the automation possibilities of Jira Service Management, enabling to implement the best ITIL practices. The app helps with delivering ITSM by allowing customers to effortlessly edit their requests on the Customer Portal improving their user experience and offloading the Customer Service.
Use cases include:
- Enabling users to edit, reopen or close requests on their own
- Conducting detailed customer surveys in Jira Service Management
- Approving or rejecting requests with provided reasons
- Assigning agents to requests based on language
To further improve your Service Management experience, also check out:
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Leave comment when approving or rejecting requests