Actions for Jira Service Management
- Supported
- Jira Service Management
Allow customers to edit their service requests on the Customer Portal
Create and manage multiple Edit forms
Enable customers to edit their requests on the Customer Portal. Control content, and decide on which transition it is possible.
Track changes in requests
Stay up to date with all the changes made by your customers in their requests. Reveal the complete editing history details. Track the evolution of issues with internal comments.
Control the request editing process
Adjust the flow of editing with Workflow actions. Configure transitions, and add fields shown in the transition. Decide if the fields should be required or read only for your customer.
More details
If you need clarification, go to the Actions LP. If you prefer a detailed demonstration of the app, please request a 1:1 demo with our expert.
Actions for Jira Service Management simplifies the process of service management by involving the client in editing requests.
Additional resources:
- Manage Request actions
- Learn how to manage Workflow actions
- Configure internal comments
- Check the list of Supported Fields
This app integrates with your current Jira Service Management setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy