109
Customers have installed this app in at least 109 active instances.
109
Customers have installed this app in at least 109 active instances.
    by CprimeTop Vendor
    Cprime is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 8.0.0 - 8.0.2, Jira Data Center 8.0.0 - 8.0.2 and more versions
    Versions available for Jira Server 6.1 - 7.13.2
    Jira Data Center 7.0.0 - 7.13.2
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Cprime supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Cprime supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Automated Surveys for your Service Desk - custom surveys for your teams to track customer satisfaction and feedback

    Automated Surveys for your Service Desk - custom surveys for your teams to track customer satisfaction and feedback

    Automated Surveys for your Service Desk - custom surveys for your teams to track customer satisfaction and feedback

    Enjoy extensive configurability for your surveys

    Get a dashboard with customer satisfaction metrics

    Tailor your surveys in any way you want

    The most versatile custom surveys - create unlimited questions of any type, modify rating scale, apply corporate branding, view client rating and feedback in the ticket, get analytics on customer satisfaction, and more!

    Get analytics on your support team's quality with a survey dashboard providing the customer satisfaction metrics and visual rating reports for a quick health check.

    Set up your surveys any way you want - customize and brand them, add corporate style, define survey rules, specify projects for a survey, limit access to survey feedback, export survey data.

    Enjoy extensive configurability for your surveys

    Get a dashboard with customer satisfaction metrics

    Tailor your surveys in any way you want

    The most versatile custom surveys - create unlimited questions of any type, modify rating scale, apply corporate branding, view client rating and feedback in the ticket, get analytics on customer satisfaction, and more!

    Get analytics on your support team's quality with a survey dashboard providing the customer satisfaction metrics and visual rating reports for a quick health check.

    Set up your surveys any way you want - customize and brand them, add corporate style, define survey rules, specify projects for a survey, limit access to survey feedback, export survey data.

    More details

    Surveys for Service Desk enable you to send, aggregate and analyze survey data, based on the quality of the support received by customers.

    Key features

    • Visibility - get customers' feedback on your support team's quality
    • Quick - use one click survey to create standard surveys with all data pre-populated
    • Configurability - use placeholders, define questions, rating type and scale, frequency, apply your own styles to the survey, etc.
    • Freedom - you can rely on automatic survey sending or send ad-hoc surveys at any time
    • Access - define the level of client feedback visibility that best suits your needs
    • View results - get survey results right in the ticket, no need to look for any emails as you have everything at hand
    • Reporting - measure average rating, view team leaderboard and rating dynamics, drill down to detailed survey results in an exportable report

    More details

    Surveys for Service Desk enable you to send, aggregate and analyze survey data, based on the quality of the support received by customers.

    Key features

    • Visibility - get customers' feedback on your support team's quality
    • Quick - use one click survey to create standard surveys with all data pre-populated
    • Configurability - use placeholders, define questions, rating type and scale, frequency, apply your own styles to the survey, etc.
    • Freedom - you can rely on automatic survey sending or send ad-hoc surveys at any time
    • Access - define the level of client feedback visibility that best suits your needs
    • View results - get survey results right in the ticket, no need to look for any emails as you have everything at hand
    • Reporting - measure average rating, view team leaderboard and rating dynamics, drill down to detailed survey results in an exportable report

    Reviews for cloud

    (7)
    Sign in to write a review
    by Vinay Shekar on 2015-12-22
    Is there a way where we can trigger survey emails at multiple triggers? Example: One survey mail at Resolved status and another mail at Closed status
    Was this review helpful?YesNo
    Cprime

    Hi Vinay,

    Currently we do not support this but thank you for a feature idea. If you have any other feature requests - we're just one click away!

    Cheers!

    by Venkat Imadabattini on 2015-09-04
    It worked! Cool feature. Thanks -Venkat
    Was this review helpful?YesNo
    Cprime

    Hi Venkat - thank you for the review! If you have any additional feedback for us, feel free to let us know at products@cprime.com :)

    by Robert Storozyk on 2015-06-24
    Update: Folks, I personally missed couple steps that were critical in making this work. I can confirm that I have the Jira SD Survey plugin working. More work however is needed with reporting, especially for custom surveys. To the publishers - here are some recommendations for people that generally 1)don't work with this plugin that much, or 2)have no dedicated resource or an SME for the plugin, 3)or have limited time and need critical items to be highly visible in the configuration instructions. Based on my encounters and comments posted by others, here are my recommendations for inclusion in a highly visible paragraph: Mistakes that break the functionality If Using Custom Surveys Missing $$weblink$$ in Header - this will prevent the clickable link from appearing in the email, rendering the invitation to the recipient useless. The actual interactive form is presented in a browser page once the user clicks on the link (one mentioned above) and not in the email message itself. I think some of us were under the wrong impression. There is no option to skip "Work with Stars Yes or No " As a result you will need to include the #form in your Custom Survey form. Otherwise, the user will get an error and will be unable to complete and submit the survey. Must include #SdQuestion in the body of the form. If you are using GUI, this should be done within the Custom Survey Editor. Without it the form will not display. The #SdQuestion is case sensitive. I think I captured this correctly, but please feel free to verify on your own before adopting any of this. Regards, -Robert I've experienced same issues as listed by the two previous reviewers. Any progress on fixing these defects? Currently the plugin is basically unusable. Additionally, seems that the template allows just for one instance of a rating. What if I had 2 or three questions that I would like to receive users' rating on? My trial has also unfortunately expired before these blocking issues have been addressed. I would like to know what we can expect from this plugin in the very near future, as currently there does not seem to be a survey plugin that ties into Jira Service Desk. It's a significant deficiency for anyone who values their customer's input.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    Cprime

    Hi Robert,

    We've been working closely with several of our key users in addressing the issues mentioned in previous reviews and have fixed the major bugs preventing easy use. Though we currently do not have the multiple rating functionality in place, if you could kindly send your contact information to products@cprime.com, we would be able to extend your trial for further testing and would like to engage you in better understanding the problems you're facing. Look forward to hearing from you.

    Reviews for server

    (7)
    Sign in to write a review
    by Daniel Stölzle on 2018-08-21
    Many setting and control options for the survey itself. Very well suited for our current purposes. The configuration is simple, so that even JIRA newcomers can quickly understand everything. The evaluation possibilities are still somewhat expandable. Support responds quickly, helpfully and friendly.
    Was this review helpful?YesNo
    Cprime

    Thank you Daniel!

    by MOS Support on 2017-12-21
    Surveys for Service Desk is only Survey add-on for custom survey. I appreciate cPrime support guys.
    Was this review helpful?YesNo
    Cprime

    Thank you so much! :-)

    by Ethan Foulkes on 2017-11-08
    I was not able to get previous version working when I tried. Latest version is working and easy to configure. I'm looking forward to the increased understanding of service provided as we continue our ServiceDesk rollout!
    Was this review helpful?YesNo
    Cprime

    Thank you so much, Ethan!

    We indeed reworked many places in the app and continue to improve it from both functionality and UI/UX standpoint. If you ever have an idea for a new feature - we're just one click away!

    Regards,Products Team

    by Vinay Shekar on 2015-12-22
    Is there a way where we can trigger survey emails at multiple triggers? Example: One survey mail at Resolved status and another mail at Closed status
    Was this review helpful?YesNo
    Cprime

    Hi Vinay,

    Currently we do not support this but thank you for a feature idea. If you have any other feature requests - we're just one click away!

    Cheers!

    by Venkat Imadabattini on 2015-09-04
    It worked! Cool feature. Thanks -Venkat
    Was this review helpful?YesNo
    Cprime

    Hi Venkat - thank you for the review! If you have any additional feedback for us, feel free to let us know at products@cprime.com :)

    Reviews for Data Center

    (7)
    Sign in to write a review
    by Vinay Shekar on 2015-12-22
    Is there a way where we can trigger survey emails at multiple triggers? Example: One survey mail at Resolved status and another mail at Closed status
    Was this review helpful?YesNo
    Cprime

    Hi Vinay,

    Currently we do not support this but thank you for a feature idea. If you have any other feature requests - we're just one click away!

    Cheers!

    by Venkat Imadabattini on 2015-09-04
    It worked! Cool feature. Thanks -Venkat
    Was this review helpful?YesNo
    Cprime

    Hi Venkat - thank you for the review! If you have any additional feedback for us, feel free to let us know at products@cprime.com :)

    by Robert Storozyk on 2015-06-24
    Update: Folks, I personally missed couple steps that were critical in making this work. I can confirm that I have the Jira SD Survey plugin working. More work however is needed with reporting, especially for custom surveys. To the publishers - here are some recommendations for people that generally 1)don't work with this plugin that much, or 2)have no dedicated resource or an SME for the plugin, 3)or have limited time and need critical items to be highly visible in the configuration instructions. Based on my encounters and comments posted by others, here are my recommendations for inclusion in a highly visible paragraph: Mistakes that break the functionality If Using Custom Surveys Missing $$weblink$$ in Header - this will prevent the clickable link from appearing in the email, rendering the invitation to the recipient useless. The actual interactive form is presented in a browser page once the user clicks on the link (one mentioned above) and not in the email message itself. I think some of us were under the wrong impression. There is no option to skip "Work with Stars Yes or No " As a result you will need to include the #form in your Custom Survey form. Otherwise, the user will get an error and will be unable to complete and submit the survey. Must include #SdQuestion in the body of the form. If you are using GUI, this should be done within the Custom Survey Editor. Without it the form will not display. The #SdQuestion is case sensitive. I think I captured this correctly, but please feel free to verify on your own before adopting any of this. Regards, -Robert I've experienced same issues as listed by the two previous reviewers. Any progress on fixing these defects? Currently the plugin is basically unusable. Additionally, seems that the template allows just for one instance of a rating. What if I had 2 or three questions that I would like to receive users' rating on? My trial has also unfortunately expired before these blocking issues have been addressed. I would like to know what we can expect from this plugin in the very near future, as currently there does not seem to be a survey plugin that ties into Jira Service Desk. It's a significant deficiency for anyone who values their customer's input.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    Cprime

    Hi Robert,

    We've been working closely with several of our key users in addressing the issues mentioned in previous reviews and have fixed the major bugs preventing easy use. Though we currently do not have the multiple rating functionality in place, if you could kindly send your contact information to products@cprime.com, we would be able to extend your trial for further testing and would like to engage you in better understanding the problems you're facing. Look forward to hearing from you.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$5050 users$100100 users$500250 users$1,000500 & upAdditional pricing details
    50 users$300/year100 users$750/year250 users$1,500/year500 users$2,250/year750 users$2,500/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Cprime is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Cprime is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 3.3.3-jira8 Jira Server 8.0.0 - 8.0.2 Released 2019-04-10

    Summary

    Meet SIL in surveys, integrate with Issue History Collector and more!

    Details

    Meet the power! With this version of Surveys for Service Desk we are introducing the power of triggering SIL scripts based on the survey conditions. To find out more about our power portfolio, see here!

    Release notes:

    • Implemented the ability to trigger SIL scripts when a survey is sent or survey feedback received
    • Implemented an integration with Issue History Collector so that now you can use the Time in Status field in the survey reports and use it as a placeholder for your surveys
    • Added the ability to use custom fields as placeholders in the survey configuration
    • Enhanced performance for survey settings that include JQL
    • Fixed a bug with permissions for the survey tab

    Versions

    Version 3.3.3-jira8 Jira Data Center 8.0.0 - 8.0.2 Released 2019-04-10

    Summary

    Meet SIL in surveys, integrate with Issue History Collector and more!

    Details

    Meet the power! With this version of Surveys for Service Desk we are introducing the power of triggering SIL scripts based on the survey conditions. To find out more about our power portfolio, see here!

    Release notes:

    • Implemented the ability to trigger SIL scripts when a survey is sent or survey feedback received
    • Implemented an integration with Issue History Collector so that now you can use the Time in Status field in the survey reports and use it as a placeholder for your surveys
    • Added the ability to use custom fields as placeholders in the survey configuration
    • Enhanced performance for survey settings that include JQL
    • Fixed a bug with permissions for the survey tab

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Surveys for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Surveys for Service Desk. You're prompted to log into MyAtlassian. Surveys for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Surveys for Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Surveys for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Surveys for Service Desk. You're prompted to log into MyAtlassian. Surveys for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Surveys for Service Desk versions compatible with your instance, you can look through our version history page.

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