156
Customers have installed this app in at least 156 active instances.
156
Customers have installed this app in at least 156 active instances.
    by CprimeTop Vendor
    Cprime is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 7.5.0 - 7.13.9, Jira Data Center 7.5.0 - 7.13.9 and more versions
    Versions available for Jira Server 6.1 - 7.4.6
    Jira Server 8.0.0 - 8.4.2
    Jira Data Center 7.0.0 - 7.4.6
    Jira Data Center 8.0.0 - 8.4.2
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Cprime supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Cprime supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Automated Surveys for Jira and Jira Service Desk - custom surveys for your teams to track customer satisfaction and feedback

    Automated Surveys for Jira and Jira Service Desk - custom surveys for your teams to track customer satisfaction and feedback

    Automated Surveys for Jira and Jira Service Desk - custom surveys for your teams to track customer satisfaction and feedback

    Enjoy extensive configurability for your surveys

    Get a dashboard with customer satisfaction metrics

    Tailor your surveys in any way you want

    The most versatile custom surveys - create unlimited questions of any type, modify rating scale, apply corporate branding, view client rating and feedback in the ticket, get analytics on customer satisfaction, and more!

    Get analytics on your support team's quality with a survey dashboard providing the customer satisfaction metrics and visual rating reports for a quick health check.

    Set up your surveys any way you want - customize and brand them, add corporate style, define survey rules, specify projects for a survey, limit access to survey feedback, export survey data.

    Enjoy extensive configurability for your surveys

    Get a dashboard with customer satisfaction metrics

    Tailor your surveys in any way you want

    The most versatile custom surveys - create unlimited questions of any type, modify rating scale, apply corporate branding, view client rating and feedback in the ticket, get analytics on customer satisfaction, and more!

    Get analytics on your support team's quality with a survey dashboard providing the customer satisfaction metrics and visual rating reports for a quick health check.

    Set up your surveys any way you want - customize and brand them, add corporate style, define survey rules, specify projects for a survey, limit access to survey feedback, export survey data.

    More details

    Send surveys based on work done in Jira tickets, aggregate, analyze and act based on survey results.

    • Configurability – Surveys for Jira is the most versatile survey app on the market - personalize, brand your surveys, define any custom questions, trigger points, use stars or numbers in your rating, apply filters, use CSS to brand your surveys, etc.
    • Quick – get ready in seconds with 1-click survey that has all data pre-populated
    • Freedom – Set up survey rules for automatic surveys or trigger surveys manually at any time
    • Permissions – define the level of access to survey feedback
    • Report – view main stats on a survey dashboard, measure average rating and rating dynamics, drill down to detailed survey results in an exportable report
    • Take action – take your surveys to the next level with SIL scripting and add any automation you need based on survey results - assign, transition, create tickets, add automatic comments and more!

    More details

    Send surveys based on work done in Jira tickets, aggregate, analyze and act based on survey results.

    • Configurability – Surveys for Jira is the most versatile survey app on the market - personalize, brand your surveys, define any custom questions, trigger points, use stars or numbers in your rating, apply filters, use CSS to brand your surveys, etc.
    • Quick – get ready in seconds with 1-click survey that has all data pre-populated
    • Freedom – Set up survey rules for automatic surveys or trigger surveys manually at any time
    • Permissions – define the level of access to survey feedback
    • Report – view main stats on a survey dashboard, measure average rating and rating dynamics, drill down to detailed survey results in an exportable report
    • Take action – take your surveys to the next level with SIL scripting and add any automation you need based on survey results - assign, transition, create tickets, add automatic comments and more!

    Reviews for cloud

    (6)
    Sign in to write a review
    by Vinay Shekar on 2015-12-22
    Is there a way where we can trigger survey emails at multiple triggers? Example: One survey mail at Resolved status and another mail at Closed status
    Was this review helpful?YesNo
    Cprime

    Hi Vinay,

    Yes you can! Try Trigger Point settings.

    Cheers!

    by Venkat Imadabattini on 2015-09-04
    It worked! Cool feature. Thanks -Venkat
    Was this review helpful?YesNo
    Cprime

    Hi Venkat - thank you for the review! If you have any additional feedback for us, feel free to let us know at products@cprime.com :)

    Reviews for server

    (6)
    Sign in to write a review
    by Daniel Stölzle on 2018-08-21
    Many setting and control options for the survey itself. Very well suited for our current purposes. The configuration is simple, so that even JIRA newcomers can quickly understand everything. The evaluation possibilities are still somewhat expandable. Support responds quickly, helpfully and friendly.
    Was this review helpful?YesNo
    Cprime

    Thank you Daniel!

    by MOS Support on 2017-12-21
    Surveys for Service Desk is only Survey add-on for custom survey. I appreciate cPrime support guys.
    Was this review helpful?YesNo
    Cprime

    Thank you so much! :-)

    by Ethan Foulkes on 2017-11-08
    I was not able to get previous version working when I tried. Latest version is working and easy to configure. I'm looking forward to the increased understanding of service provided as we continue our ServiceDesk rollout!
    Was this review helpful?YesNo
    Cprime

    Thank you so much, Ethan!

    We indeed reworked many places in the app and continue to improve it from both functionality and UI/UX standpoint. If you ever have an idea for a new feature - we're just one click away!

    Regards,Products Team

    by Vinay Shekar on 2015-12-22
    Is there a way where we can trigger survey emails at multiple triggers? Example: One survey mail at Resolved status and another mail at Closed status
    Was this review helpful?YesNo
    Cprime

    Hi Vinay,

    Yes you can! Try Trigger Point settings.

    Cheers!

    by Venkat Imadabattini on 2015-09-04
    It worked! Cool feature. Thanks -Venkat
    Was this review helpful?YesNo
    Cprime

    Hi Venkat - thank you for the review! If you have any additional feedback for us, feel free to let us know at products@cprime.com :)

    Reviews for Data Center

    (6)
    Sign in to write a review
    by Vinay Shekar on 2015-12-22
    Is there a way where we can trigger survey emails at multiple triggers? Example: One survey mail at Resolved status and another mail at Closed status
    Was this review helpful?YesNo
    Cprime

    Hi Vinay,

    Yes you can! Try Trigger Point settings.

    Cheers!

    by Venkat Imadabattini on 2015-09-04
    It worked! Cool feature. Thanks -Venkat
    Was this review helpful?YesNo
    Cprime

    Hi Venkat - thank you for the review! If you have any additional feedback for us, feel free to let us know at products@cprime.com :)

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$2025 users$6050 users$120100 users$400250 users$1,000500 & upAdditional pricing details
    50 users$250/year100 users$500/year250 users$1,300/year500 users$1,700/year750 users$2,500/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Cprime is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Cprime is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 3.4.2-jira7 Jira Server 7.5.0 - 7.13.9 Released 2019-09-04

    Summary

    Bug fix release

    Details

    Fixed a bug when zero rating appeared in certain cases when the survey was configured with the weblink

    Versions

    Version 3.4.2-jira7 Jira Data Center 7.5.0 - 7.13.9 Released 2019-09-04

    Summary

    Bug fix release

    Details

    Fixed a bug when zero rating appeared in certain cases when the survey was configured with the weblink

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Surveys for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Surveys for Jira. You're prompted to log into MyAtlassian. Surveys for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Surveys for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Surveys for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Surveys for Jira. You're prompted to log into MyAtlassian. Surveys for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Surveys for Jira versions compatible with your instance, you can look through our version history page.

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