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Posted on Jan 7, 2026
We use Time to SLA because we also need SLAs in Jira Software projects. Setup and configuration are easy and work exactly as needed. We had an issue during the move to Forge related to automations triggering SLAs, but support was excellent - fast responses and a clear sense they cared. The issue was fixed quickly. Highly recommended.
Posted on Dec 12, 2025
Excellent support response time when we have had inquires and we love the fact that we can now use this application not only Jira Service Management spaces but in Jira Software spaces as well, which was a big win for our Project Managers.
Posted on Oct 3, 2025
Excellent app to produce SLAs based on complex requirements.