Time to SLA

Hi all, we re using addon since 04/2026. It fullfills our requirements for SLA measurements. I want to state that i had 1 case where i needed to contact support and i received feedback after already after 1h from the agent. After another hour analysis was done by the agent and in 3 days (counting in weekend) a fix was provided. From my experience this is a really good resolution time for an addon app. I really appreciate the collaboration. 5 stars from my side and best wishes to the team :)

"Good app, responsive support" We use Time to SLA for SLA tracking and monitoring, including dashboard gadgets for performance reporting. We recently had an issue where clicking through from the gadgets redirected to the app's landing page instead of the filtered report. Support responded quickly and fixed it with a new release within a day. Works well again now.

A very good support team.

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  Appfire

  Hi!

  Thank you so much for the shout-out! We are incredibly happy to hear that you had a great experience with our team. Providing excellent support is a huge priority for us, as we want to make sure you get the absolute most value out of your SLA tracking and reporting.

  If you ever have any questions about optimizing your Time to SLA configurations or exploring new features, please feel free to reach out to us at our support portal. We are always here to help you keep those timers running smoothly!

  Best regards,

  Paweł Customer Success Team | Appfire

The support engineer (Dilara Akyol) who assisted me was exceptionally supportive, patient, and knowledgeable throughout the entire process. She went above and beyond to ensure my technical issues were addressed without any delay. Kudos!

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  Appfire

  Hi Alvin,

  Thank you so much for taking the time to share your experience. We are glad to hear that Dilara provided such exceptional, patient, and knowledgeable support to help you get everything running smoothly with Time to SLA.

  Our team always aims to minimize downtime and resolve technical hurdles quickly, so it is wonderful to know her quick action made a difference for you. Having a reliable SLA management tool is all about keeping your own team's commitments trackable and stress-free, and we are happy we could back you up when you needed it.

  If you ever need anything else or have questions about optimizing your SLA configurations down the road, please don't hesitate to reach back out to us.

  Cheers,

  Paweł Customer Success Team | Appfire

Great app, does what it says and constantly improves. Sometimes there are issues of course, but support is very responsive and problems get solved quickly.

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  Appfire

  Hi Antti,

  We really appreciate you sharing your thoughts and for taking the time to leave this review.

  While we strive for a perfectly seamless experience, we know that technical hurdles can occasionally arise. We are glad our support team has been able to step in and resolve those points of friction quickly so you can get back to managing your service levels effectively.

  If you ever want to explore some of our newer automation features or need a hand with a complex configuration, please feel free to reach out via our support portal. We are always here to help you get the most out of the app!

  Cheers,

  Paweł Customer Success Team | Appfire