Time to SLA

Excellent customer service. We were experiencing some discrepancies with our Time to SLA reports on Jira Cloud, and Burak was a huge help in resolving the problem. He was attentive, patient, and made sure to check in until the issue was fully resolved. The app itself is very useful for our team.

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  Appfire

  Hi Fatma,

  We're grateful you shared how the fix went. The mismatched figures in your SLA reports on Jira Cloud are fully sorted, and Time to SLA is earning its keep for your team. I'll make sure Burak hears what you wrote about his calm, steady help and the way he stayed in touch until everything lined up.

  For anyone on your team building new reports, the Reports guide covers each report type and where to find the ones already generated. If anything in the data ever looks off, raising a ticket brings our support engineers back on the case.

  Cheers,

  Paweł Customer Success Team | Appfire

We had a very positive experience with the Appfire team while reviewing and finalizing the DPA for Time to SLA. Throughout the process, the support team was highly responsive, professional, and cooperative. Our compliance and procurement - related questions were addressed promptly and the team worked closely with us to ensure all documentation requirements were met. We also appreciated their flexibility and willingness to support us through the contract-signing process until completion. Thank you to Dilara and the whole Appfire team for your great customer support.

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  Appfire

  Hi Peter,

  DPA reviews rarely earn compliments, so this one traveled fast around here. We're glad the compliance and procurement questions got answers while the contract was still in motion, instead of holding it up.

  I'm passing your thanks to Dilara by name, she'll be happy to hear the signatures are behind you.

  If your compliance colleagues ever need our documentation again, the Appfire Trust Center keeps it in one place, and if a question about Time to SLA itself comes up during rollout, a support ticket reaches the same team.

  Cheers,

  Paweł Customer Success Team | Appfire

Thank you, Burak Yazici for the detailed explanation and excellent support. It was great connecting with you and getting a clear understanding of how the SLA and OLA Date work. I really appreciate your time and assistance. Great support from you and the team!

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  Appfire

  Hi Prasad,

  Thank you for naming Burak, I'll make sure your words reach him. SLA and OLA dates are much easier to untangle in one good conversation than in trial and error, so it's great he could walk you through how they work together.

  And when the next puzzle shows up, you already know Burak and the team are a support ticket away.

  Cheers,

  Paweł Customer Success Team | Appfire

Good app - And solution is too quick. Happy to work with you Burak!!

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  Appfire

  Hi Avanish,

  Thanks for this note, it goes straight to Burak, he'll be glad the fix landed as quickly as you needed it.

  If another SLA riddle lands on your desk, the door is open at our support portal.

  Cheers,

  Paweł Customer Success Team | Appfire

Good app - allows for very flexible configuration of SLAs. The support is also great!

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  Appfire

  Hi Stefan,

  Thanks for the five stars. SLAs rarely fit a one-size template, so a setup that bends to your rules instead of the other way around is exactly the point, and the support team will be glad their part landed too.

  If a tricky SLA scenario ever shows up, we're always up for puzzling it out together, just drop us a line through our support portal.

  Cheers,

  Paweł Customer Success Team | Appfire