1,074
Customers have installed this app in at least 1,074 active instances.
1,074
Customers have installed this app in at least 1,074 active instances.
    by SnapbytesTop Vendor
    Snapbytes is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 8.0.0 - 8.4.2, Jira Data Center 8.0.0 - 8.4.2 and more versions
    Versions available for Jira Server 5.3.0.next3 - 7.13.9
    Jira Data Center 7.0.0 - 7.13.9
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Snapbytes supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Snapbytes supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Manage and track your SLAs very easily using Time to SLA

    Manage and track your SLAs very easily using Time to SLA

    Manage and track your SLAs very easily using Time to SLA

    Easy to Define

    Easy to Track

    Easy to Report

    Define and start tracking your SLAs just in a few minutes.

    Start/End SLAs by statuses, date custom fields, or even by comments.

    Differentiate SLAs by priority or narrow down the scope using JQL functions.

    Track your SLAs with customizable Time to SLA panel which displays colored SLA metrics according to the SLA status.

    See real time count down using Time to SLA custom fields.

    Get notified if contract time is close.

    Use our built in reports and gadgets.

    Additionally you can create your own reports with your JIRA filters using our handy JQL functions.

    Easy to Define

    Easy to Track

    Easy to Report

    Define and start tracking your SLAs just in a few minutes.

    Start/End SLAs by statuses, date custom fields, or even by comments.

    Differentiate SLAs by priority or narrow down the scope using JQL functions.

    Track your SLAs with customizable Time to SLA panel which displays colored SLA metrics according to the SLA status.

    See real time count down using Time to SLA custom fields.

    Get notified if contract time is close.

    Use our built in reports and gadgets.

    Additionally you can create your own reports with your JIRA filters using our handy JQL functions.

    More details

    #1 selling SLA app for Jira with 1000+ customers in 70+ countries.

    Define and start tracking your SLAs in just few minutes. You will spend less time managing, tracking your SLAs and more time on improving your customers' satisfaction

    It is very easy to track SLAs with the customizable SLA panel colored according to SLA status.

    Do not worry to miss a deadline , Time to SLA will notify you when a deadline is close.

    Your customers may ask for dates instead of durations. You can assign date fields as negotiation dates.

    Moreover, you can easily:

    • Manage unlimited number of SLAs
    • Watch your SLAs with custom fields
    • Choose different calculation methods for working durations of SLA
    • Customize unlimited number of calendars enabling you define split working hours and recurring holidays
    • See real time count down timer on issues
    • Get specific search results using 25+ JQL functions
    • Monitor your SLAs with reports and gadgets
    • Use REST services to integrate
    • Do everything you need on Service Level Agreements

    More details

    #1 selling SLA app for Jira with 1000+ customers in 70+ countries.

    Define and start tracking your SLAs in just few minutes. You will spend less time managing, tracking your SLAs and more time on improving your customers' satisfaction

    It is very easy to track SLAs with the customizable SLA panel colored according to SLA status.

    Do not worry to miss a deadline , Time to SLA will notify you when a deadline is close.

    Your customers may ask for dates instead of durations. You can assign date fields as negotiation dates.

    Moreover, you can easily:

    • Manage unlimited number of SLAs
    • Watch your SLAs with custom fields
    • Choose different calculation methods for working durations of SLA
    • Customize unlimited number of calendars enabling you define split working hours and recurring holidays
    • See real time count down timer on issues
    • Get specific search results using 25+ JQL functions
    • Monitor your SLAs with reports and gadgets
    • Use REST services to integrate
    • Do everything you need on Service Level Agreements

    Reviews for cloud

    (31)
    Sign in to write a review
    by Ian Juliff on 2017-03-17
    When will support for JIRA 7.3 be available?
    0 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Michael Pasqualone on 2017-01-13
    Fantastic add-on. Compliments JIRA Service Desk perfectly and has allowed us to easily setup complex SLA requirements that we weren't able to achieve with JSD's inbuilt functionality. Highly recommend this plugin.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Kishore Srinivasan on 2017-01-02
    This is one of the best plugins we have purchased in recent months! Excellent one!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Craig Smith on 2016-09-15
    It was our intention to add this column to issues filters and sort by it so that our developers would work on things closest to SLA expiry. Unfortunately, because of the way that JIRA does indexing, it is often not possible to sort on the "Time to SLA" column as things are not in the proper order. This plugin does come with an "SLA Report" that does work but it is many extra clicks to get that information and isn't workable for us. We still decided to purchase this plugin because for the price we can derive enough value to justify the cost. I just wish the sorting worked better because that would make this plugin 5X more valuable to us.
    Was this review helpful?YesNo
    Snapbytes

    Thanks for your kind review Craig,

    After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.

    Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.

    Thanks again for your review.

    Tuncay Senturk

    Snapbytes

    by Łukasz Krupa on 2016-08-25
    Very good plugin & support. Got 'negotiate date' feature that is not even in JSD
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (31)
    Sign in to write a review
    by Nadir Meziani on 2019-09-04
    Nice plugin but not support other language like french?
    Was this review helpful?YesNo
    Snapbytes

    Hi Nadir Meziani,

    Thanks for your kind review.

    Currently, Time to SLA supports English and French. We have a backlog in our roadmap to support more languages.

    Please make sure that you have up-to-date Time to SLA version.

    Thanks again and kind regards

    Snapbytes Vendor Team

    by Meagan Griffin on 2019-05-24
    This SLA plugin has given us much more insight into our team's metrics than the native SLA option. I've been impressed with the reporting, and I'm especially impressed with their support team. Alparslan and team have gone above and beyond to get me the info I've needed and to implement changes that have greatly increased the functionality and ease of use for our instances. Great product, great support. Keep up the great work, TTS!
    Was this review helpful?YesNo
    by jey on 2019-02-07
    Impressive plugin! We have some questions about functionality Can you update REST API documentation for new calendars? There is no methods to add holidays automatically, only for legacy calendars. Do you plane to add "working weekends" to calendar (as holidays, but with opposite meaning)?
    Was this review helpful?YesNo
    Snapbytes

    Hi Jey,

    Thanks for your kind words. I think it is the best part of our job to share the joy of our satisfied customers.

    We released the new REST API and its documentation for new calendars. Please check that out.

    Best, Kubilay

    by MODIS on 2018-11-07
    thx.very nice app
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    Snapbytes

    Hello MODIS,

    Thanks for the review and kind words.

    Best regards

    Snapbytes Team

    by David Yu on 2018-08-20
    I think this is a solid/compelling offering. It has enough flexibility to segment/target which projects SLAs should apply to. The configuration makes good sense and I didn't have to struggle very much through the manual to get it tuned. More importantly, it abides by all Jira behavior/configurations/permissions/licensing. This is important if you needed to apply this to non-Support projects without changing the look and behavior of it. It operates without getting in the way of users or administrators. It has the right amount of configuration to tune the product to fit the organization. The ability to recompute SLAs by issuing a filter is great for maintenance. Some improvements I would suggest are: The customfield that displays the SLA time remaining doesn't load in the background so it slows the issue loading a little. We use the SLA panel on the right-hand side instead for this. It would be useful to also stop the SLA if a change to a field has occurred. As a workaround, we use a Script Listener that sets a Datefield instead, which the plugin will happily use as your official stop time. The look and feel would feel more integrated if more of the UI utilized the Atlassian Design Guidelines, in particular two areas: SLA tab, and SLA panel.
    Was this review helpful?YesNo
    Snapbytes

    Hello David,

    We're very happy to hear your appreciation on our app Time to SLA.

    We'll work on your improvement requests, thanks for the feedback.

    Regards

    Tuncay Senturk

    Reviews for Data Center

    (31)
    Sign in to write a review
    by Anton Sharapov on 2019-05-14
    It's your choice if you want to implement SLAs in your bussines processes. Support team is the best!
    Was this review helpful?YesNo
    by Ian Juliff on 2017-03-17
    When will support for JIRA 7.3 be available?
    0 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Michael Pasqualone on 2017-01-13
    Fantastic add-on. Compliments JIRA Service Desk perfectly and has allowed us to easily setup complex SLA requirements that we weren't able to achieve with JSD's inbuilt functionality. Highly recommend this plugin.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Kishore Srinivasan on 2017-01-02
    This is one of the best plugins we have purchased in recent months! Excellent one!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Craig Smith on 2016-09-15
    It was our intention to add this column to issues filters and sort by it so that our developers would work on things closest to SLA expiry. Unfortunately, because of the way that JIRA does indexing, it is often not possible to sort on the "Time to SLA" column as things are not in the proper order. This plugin does come with an "SLA Report" that does work but it is many extra clicks to get that information and isn't workable for us. We still decided to purchase this plugin because for the price we can derive enough value to justify the cost. I just wish the sorting worked better because that would make this plugin 5X more valuable to us.
    Was this review helpful?YesNo
    Snapbytes

    Thanks for your kind review Craig,

    After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.

    Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.

    Thanks again for your review.

    Tuncay Senturk

    Snapbytes

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$30050 users$500100 users$1,000250 users$2,000500 & upAdditional pricing details
    50 users$500/year100 users$1,000/year250 users$2,000/year500 users$3,000/year750 users$3,200/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Snapbytes is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Snapbytes is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 8.7.2 Jira Server 8.0.0 - 8.4.2 Released 2019-10-11

    Summary

    Hot fix

    Details

    Some UI features were broken for Jira 8.4+ versions

    Versions

    Version 8.7.2 Jira Data Center 8.0.0 - 8.4.2 Released 2019-10-11

    Summary

    Hot fix

    Details

    Some UI features were broken for Jira 8.4+ versions

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Time to SLA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Time to SLA versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Time to SLA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Time to SLA versions compatible with your instance, you can look through our version history page.

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