Time to SLA

for Jira Cloud, Jira Server 8.0.0 - 9.8.1, Jira Data Center 8.0.0 - 9.8.1 and more
3,068 installs
  • Supported
  • Jira Service Management
  • Jira Software

As we continue to move towards a cloud future together, new server app sales and installs are no longer available for customers. You can update app version via Atlassian Marketplace until the end of support for server on Feb 15, 2024. Learn more

Best-selling service level agreement (SLA) tracking app with solid configuration, reporting & search features

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Easy to Define

Define and start tracking your SLAs in just a few minutes.

Start/end SLAs based on statuses, custom date fields and even comments.

Differentiate SLAs by priority or narrow down the scope using JQL functions.

Easy to Track

Track your SLAs with the customizable Time to SLA panel which displays colored metrics based on the SLA status.

See real time countdowns by using the Time to SLA custom fields.

Get notified when contract times are close.

Easy to Report

Use our built in reports and gadgets.

You can also create personalized reports with your own Jira filters using our handy JQL functions.

More details

Best-selling SLA app for Jira trusted by thousands of customers in 70+ countries.

Define and start tracking service-level agreements (SLAs) and operational-level agreements (OLAs) in minutes.

Stay on track with the customizable panel which is colored based on the SLA status.

Don’t worry about missing a deadline as Time to SLA can send you Slack and email notifications, as well as fire an event to help boost customer satisfaction.

If your customers ask for dates instead of durations, you can assign date fields as negotiation dates.

You can also:

  • Manage an unlimited number of SLAs
  • Watch your SLAs with custom fields
  • Customize an unlimited number of calendars for split working hours and recurring holidays
  • See a real-time countdown timer on issues
  • Get specific search results with JQL functions
  • Monitor SLAs with reports and gadgets
  • Use REST services to integrate

Request a free demo today!

The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.
View details

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more



Discover just how Time to SLA can help you keep the promises that you make to your customers...