Jira Data Center 7.0.0 - 7.13.4
Time to SLA Plugin for Jira manages your SLAs
Time to SLA Plugin for Jira manages your SLAs
Time to SLA Plugin for Jira manages your SLAs
SLA definition
SLA Timer as countdown
JQL functions, gadgets and reports
Simply define your SLAs according to issue events (status changes, resolution, reopening)
See SLA countdown showing the time left until target event.
Get notified if contract time is close.
You can use our built-in reports and gadgets, or create your own filters using our handy JQL functions.
SLA definition
SLA Timer as countdown
JQL functions, gadgets and reports
Simply define your SLAs according to issue events (status changes, resolution, reopening)
See SLA countdown showing the time left until target event.
Get notified if contract time is close.
You can use our built-in reports and gadgets, or create your own filters using our handy JQL functions.
More details
- Custom fields
- Calendar
- Tab fields and panels
- Reports and gadgets
- Notifiers
- Everything you need on Service Level Agreements
More details
- Custom fields
- Calendar
- Tab fields and panels
- Reports and gadgets
- Notifiers
- Everything you need on Service Level Agreements
Reviews for cloud
(28)Sign in to write a review
Thanks for your kind review Craig,
After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.
Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.
Thanks again for your review.
Tuncay Senturk
Snapbytes
Reviews for server
(28)Sign in to write a review
Hi Jey,Thanks for your kind words. I think it is the best part of our job to share the joy of our satisfied customers. As for your questions we will be glad to help you. Could you please open a ticket in our service desk so we can communicate better.Best, Kubilay
Hello MODIS,
Thanks for the review and kind words.
Best regards
Snapbytes Team
Hello David,
We're very happy to hear your appreciation on our app Time to SLA.
We'll work on your improvement requests, thanks for the feedback.
Regards
Tuncay Senturk
Hi Barbara,Thanks for your kind words, have a nice day.Best, Kubilay Karpat
Reviews for Data Center
(28)Sign in to write a review
Thanks for your kind review Craig,
After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.
Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.
Thanks again for your review.
Tuncay Senturk
Snapbytes
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$300 | 50 users$500 | 100 users$1,000 | 250 users$2,000 | 500 & upAdditional pricing details |
| 50 users$500/year | 100 users$1,000/year | 250 users$2,000/year | 500 users$3,000/year | 750 users$3,200/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Snapbytes is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Snapbytes is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 8.5.0 • Jira Server 8.0.0 - 8.2.2 • Released 2019-06-12
Summary
New Features & Bug Fixes
Details
Bug Fix:
- SLA Panel was not showing duration strings for big values
- Exporting issues with custom fields were giving error for some customers
- Time to SLA custom field was showing as exceeded when SLA’s remaining is exactly 0
- Missing scrollbar at Kanban/Scrum board configuration page
Feature:
- SLA Regeneration thread count is now configurable
Versions
Version 8.5.0 • Jira Data Center 8.0.0 - 8.2.2 • Released 2019-06-12
Summary
New Features & Bug Fixes
Details
Bug Fix:
- SLA Panel was not showing duration strings for big values
- Exporting issues with custom fields were giving error for some customers
- Time to SLA custom field was showing as exceeded when SLA’s remaining is exactly 0
- Missing scrollbar at Kanban/Scrum board configuration page
Feature:
- SLA Regeneration thread count is now configurable
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Time to SLA via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Time to SLA versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Time to SLA via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Time to SLA versions compatible with your instance, you can look through our version history page.
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