1,662
Customers have installed this app in at least 1,662 active instances.
1,662
Customers have installed this app in at least 1,662 active instances.
1,662
Customers have installed this app in at least 1,662 active instances.
    by Snapbytes Limitedfor Jira Cloud, Jira Server 7.0.0 - 8.17.0, Jira Data Center 7.0.0 - 8.17.0 and more versions
    Versions available for Jira Server 5.3.0.next3 - 6.4.14
    Supported
    Snapbytes Limited supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Snapbytes Limited supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Snapbytes Limited supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.

    Best-selling SLA tracking app with solid configuration, reporting and searching features. Available on all Jira applications

    Best-selling SLA tracking app with solid configuration, reporting and searching features. Available on all Jira applications

    Best-selling SLA tracking app with solid configuration, reporting and searching features. Available on all Jira applications

    Easy to Define

    Easy to Track

    Easy to Report

    Define and start tracking your SLAs in just a few minutes.

    Start/end SLAs based on statuses, custom date fields and even comments.

    Differentiate SLAs by priority or narrow down the scope using JQL functions.

    Track your SLAs with the customizable Time to SLA panel which displays colored metrics based on the SLA status.

    See real time countdowns by using the Time to SLA custom fields.

    Get notified when contract times are close.

    Use our built in reports and gadgets.

    You can also create personalized reports with your own Jira filters using our handy JQL functions.

    Easy to Define

    Easy to Track

    Easy to Report

    Define and start tracking your SLAs in just a few minutes.

    Start/end SLAs based on statuses, custom date fields and even comments.

    Differentiate SLAs by priority or narrow down the scope using JQL functions.

    Track your SLAs with the customizable Time to SLA panel which displays colored metrics based on the SLA status.

    See real time countdowns by using the Time to SLA custom fields.

    Get notified when contract times are close.

    Use our built in reports and gadgets.

    You can also create personalized reports with your own Jira filters using our handy JQL functions.

    Easy to Define

    Easy to Track

    Easy to Report

    Define and start tracking your SLAs in just a few minutes.

    Start/end SLAs based on statuses, custom date fields and even comments.

    Differentiate SLAs by priority or narrow down the scope using JQL functions.

    Track your SLAs with the customizable Time to SLA panel which displays colored metrics based on the SLA status.

    See real time countdowns by using the Time to SLA custom fields.

    Get notified when contract times are close.

    Use our built in reports and gadgets.

    You can also create personalized reports with your own Jira filters using our handy JQL functions.

    More details

    Best-selling SLA app for Jira with 1000+ customers in 70+ countries.

    Define and start tracking your SLAs in just a few minutes. You will spend less time managing and tracking your SLAs and more time on improving your customers' satisfaction.

    It is very easy to track SLAs with the customizable panel which is colored according to the SLA status.

    Do not worry about missing a deadline as Time to SLA will notify you when a deadline is close.

    If your customers ask for dates instead of durations then you can assign date fields as negotiation dates.

    Moreover, you can easily:

    • Manage an unlimited number of SLAs
    • Watch your SLAs with custom fields
    • Customize an unlimited number of calendars which enable you to define split working hours and recurring holidays
    • See a real time countdown timer on issues
    • Get specific search results using 25+ JQL functions
    • Monitor your SLAs with reports and gadgets
    • Use REST services to integrate
    • Do everything you need on Service Level Agreements

    Request a free demo

    More details

    Best-selling SLA app for Jira with 1000+ customers in 70+ countries.

    Define and start tracking your SLAs in just a few minutes. You will spend less time managing and tracking your SLAs and more time on improving your customers' satisfaction.

    It is very easy to track SLAs with the customizable panel which is colored according to the SLA status.

    Do not worry about missing a deadline as Time to SLA will notify you when a deadline is close.

    If your customers ask for dates instead of durations then you can assign date fields as negotiation dates.

    Moreover, you can easily:

    • Manage an unlimited number of SLAs
    • Watch your SLAs with custom fields
    • Customize an unlimited number of calendars which enable you to define split working hours and recurring holidays
    • See a real time countdown timer on issues
    • Get specific search results using 25+ JQL functions
    • Monitor your SLAs with reports and gadgets
    • Use REST services to integrate
    • Do everything you need on Service Level Agreements

    Request a free demo

    More details

    Best-selling SLA app for Jira with 1000+ customers in 70+ countries.

    Define and start tracking your SLAs in just a few minutes. You will spend less time managing and tracking your SLAs and more time on improving your customers' satisfaction.

    It is very easy to track SLAs with the customizable panel which is colored according to the SLA status.

    Do not worry about missing a deadline as Time to SLA will notify you when a deadline is close.

    If your customers ask for dates instead of durations then you can assign date fields as negotiation dates.

    Moreover, you can easily:

    • Manage an unlimited number of SLAs
    • Watch your SLAs with custom fields
    • Customize an unlimited number of calendars which enable you to define split working hours and recurring holidays
    • See a real time countdown timer on issues
    • Get specific search results using 25+ JQL functions
    • Monitor your SLAs with reports and gadgets
    • Use REST services to integrate
    • Do everything you need on Service Level Agreements

    Request a free demo

    Reviews for cloud

    (87)
    Sign in to write a review
    by Dane Warner on 2021-05-06
    Very helpful and responsive support!
    Was this review helpful?YesNo
    by Abdel Badaoui on 2021-04-27
    An excellent product for SLA management & notification as well as quick support.
    Was this review helpful?YesNo
    by Tim Auger on 2021-03-27
    TTS has a very sensible design and it behaves as advertised. It solves a real problem for us with regards to tracking SLAs across products (JSM and JSW). The webhook into Slack was easy and worked immediately. The variables are very intuitively named and it just makes my life easier.
    Was this review helpful?YesNo
    by Francesco Coppola on 2021-02-15
    Good support team fast on response and available to help.
    Was this review helpful?YesNo
    by Denis BECHARA on 2021-01-06
    The application is configurable and easy to use. But according to me, the most important, is that the support team is available to help on the encountered issues, by chat and if necessary by a team meeting
    Was this review helpful?YesNo

    Reviews for server

    (87)
    Sign in to write a review
    by Daniel Delgado Ramos on 2021-05-10
    It's simply the best SLA app for Jira Software. Our clients love it as much as we do. We love publishing the information of the SLA from TTS into PowerBI and to use their API REST to have a single source for the working calendars of our projects/services to customers.
    Was this review helpful?YesNo
    by Lorena Rodriguez Orostegui on 2021-05-06
    The support is the fastest I ever had before. Gökçe is always attentive to any question we may have. Also, the plug-in has provided us with useful information. Thank you!
    Was this review helpful?YesNo
    by Vikas Agarwal on 2021-04-07
    This is a very useful plug-in. This has added value to our support process and we are on the path to improve the SLA effectiveness. The support provided by the team is super fast and super responsive.
    Was this review helpful?YesNo
    by Ciro Ibañez on 2021-02-24
    Quick support, the reported issue was solved on the same day.
    Was this review helpful?YesNo

    Reviews for Data Center

    (87)
    Sign in to write a review
    by Morten Stensgaard on 2021-05-19
    Very powerful SLA addon that is simple but yet highly customizable(if required) and offer way more SLA options compared to other SLA addons or the module integrated in Jira Service Management. We use it for all our customers on our ITSM/Service Desk instance of Jira with more than 1500 registered users. The addon is continously being improved and support is also good Highly recommended addon and preferred by Netic A/S
    Was this review helpful?YesNo
    by Harald Balzer on 2021-05-10
    Very friendly support. A reported problem with the import was fixed within a short time. We are now using the new version of SLAs and are happy about the simplification of the definition for different priorities. We are very satisfied with TTS :-)
    Was this review helpful?YesNo
    by Hua Soon SIM [Akeles] on 2021-04-22
    The support team is very responsive and helpful.
    Was this review helpful?YesNo
    by lyssarot on 2021-03-18
    Recommend this app to anybody with SLA requirements, really easy to setup and use.
    Was this review helpful?YesNo
    by Vladimir Taranchenko on 2021-02-08
    Good solution. It's even better and more functional then original Service Management SLA.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$37550 users$625100 users$1,250250 users$2,500500 & upAdditional pricing details
    50 users$625/year100 users$1,125/year250 users$2,375/year500 users$3,625/year750 users$3,875/year1000 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Snapbytes Limited provides support for this app.

    Snapbytes Limited provides support for this app.

    Snapbytes Limited provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-05-08

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 10.3.1 Jira Server 7.0.0 - 8.17.0 Released 2021-05-31

    Summary

    Bug fix

    Details

    • Display SLA's of linked issue feature was not working if there are only Next-Gen SLAs in the linked issue.
    • Only disabling/enabling 'All remaining issues' SLA goal was not resulting in correct save of the SLA
    • Calculating overdue duration was causing problems in some cases

    Versions

    Version 10.3.1 Jira Data Center 7.0.0 - 8.17.0 Released 2021-05-31

    Summary

    Bug fix

    Details

    • Display SLA's of linked issue feature was not working if there are only Next-Gen SLAs in the linked issue.
    • Only disabling/enabling 'All remaining issues' SLA goal was not resulting in correct save of the SLA
    • Calculating overdue duration was causing problems in some cases

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Time to SLA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Time to SLA versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Time to SLA.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Time to SLA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Time to SLA versions compatible with your instance, you can look through our version history page.

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