Time to SLA

by Snapbytes Limited (an Appfire company)
for Jira Cloud, Jira Server 7.0.0 - 8.18.1, Jira Data Center 7.0.0 - 8.18.1 and more
92
1,733 installs
  • Supported
  • Jira Service Management
  • Jira Software
  • Cloud Migration Assistance

Best-selling SLA tracking app with solid configuration, reporting and searching features. Available on all Jira applications

Easy to Define

Define and start tracking your SLAs in just a few minutes.

Start/end SLAs based on statuses, custom date fields and even comments.

Differentiate SLAs by priority or narrow down the scope using JQL functions.

Easy to Track

Track your SLAs with the customizable Time to SLA panel which displays colored metrics based on the SLA status.

See real time countdowns by using the Time to SLA custom fields.

Get notified when contract times are close.

Easy to Report

Use our built in reports and gadgets.

You can also create personalized reports with your own Jira filters using our handy JQL functions.

More details

Best-selling SLA app for Jira with 1000+ customers in 70+ countries.

Define and start tracking your SLAs in just a few minutes. You will spend less time managing and tracking your SLAs and more time on improving your customers' satisfaction.

It is very easy to track SLAs with the customizable panel which is colored according to the SLA status.

Do not worry about missing a deadline as Time to SLA will notify you when a deadline is close.

If your customers ask for dates instead of durations then you can assign date fields as negotiation dates.

Moreover, you can easily:

  • Manage an unlimited number of SLAs
  • Watch your SLAs with custom fields
  • Customize an unlimited number of calendars which enable you to define split working hours and recurring holidays
  • See a real time countdown timer on issues
  • Get specific search results using 25+ JQL functions
  • Monitor your SLAs with reports and gadgets
  • Use REST services to integrate
  • Do everything you need on Service Level Agreements

Request a free demo

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Time to SLA integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Confluence spaces
  • Administer Jira projects

Gallery

Discover just how Time to SLA can help you keep the promises that you make to your customers.