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Customers have installed this app in at least 867 active instances.

    Time to SLA

    by SnapbytesTop Vendor
    Snapbytes is a Top Vendor. Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 7.0.0 - 7.12.3 and more versions
    Versions available for Jira Server 5.3.0.next3 - 6.4.14
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Snapbytes supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Try it freeBuy it now

    Time to SLA Plugin for Jira manages your SLAs

    Time to SLA Plugin for Jira manages your SLAs

    Time to SLA Plugin for Jira manages your SLAs

    SLA definition

    SLA Timer as countdown

    JQL functions, gadgets and reports

    Simply define your SLAs according to issue events (status changes, resolution, reopening)

    See SLA countdown showing the time left until target event.

    Get notified if contract time is close.

    You can use our built-in reports and gadgets, or create your own filters using our handy JQL functions.

    More details

    - Custom fields

    - Calendar

    - Tab fields and panels

    - Reports and gadgets

    - Notifiers

    - Everything you need on Service Level Agreements

    Reviews for cloud

    (25)
    Sign in to write a review
    by Ian Juliff on 2017-03-17
    When will support for JIRA 7.3 be available?
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Michael Pasqualone on 2017-01-13
    Fantastic add-on. Compliments JIRA Service Desk perfectly and has allowed us to easily setup complex SLA requirements that we weren't able to achieve with JSD's inbuilt functionality. Highly recommend this plugin.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Kishore Srinivasan on 2017-01-02
    This is one of the best plugins we have purchased in recent months! Excellent one!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Craig Smith on 2016-09-15
    It was our intention to add this column to issues filters and sort by it so that our developers would work on things closest to SLA expiry. Unfortunately, because of the way that JIRA does indexing, it is often not possible to sort on the "Time to SLA" column as things are not in the proper order. This plugin does come with an "SLA Report" that does work but it is many extra clicks to get that information and isn't workable for us. We still decided to purchase this plugin because for the price we can derive enough value to justify the cost. I just wish the sorting worked better because that would make this plugin 5X more valuable to us.
    Was this review helpful?YesNo
    Snapbytes

    Thanks for your kind review Craig,

    After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.

    Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.

    Thanks again for your review.

    Tuncay Senturk

    Snapbytes

    by Łukasz Krupa on 2016-08-25
    Very good plugin & support. Got 'negotiate date' feature that is not even in JSD
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
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    Reviews for server

    (25)
    Sign in to write a review
    by Aleksandra Steer on 2018-08-31
    Hi Snapbytes, I'm trying to download Time to SLA for evaluation but 'Try it free' button doesn't work. Also cant seem to find you in the Marketplace. What could be the reason??? I tried to call your support number but unfortunately there is no language option and I can't understand what you are saying.
    Was this review helpful?YesNo
    Snapbytes

    Hi Aleksandra,

    We're sorry to hear your one-star comment.

    However, 'Try it free' button is not related with Time to SLA plugin, and our support number has only English option.

    Anyway, does your issue still persist?

    Can you please a support ticket for that?

    If you're not running through it anymore, could you please consider your rate?

    Kind regards

    Snapbytes

    by David Yu on 2018-08-20
    I think this is a solid/compelling offering. It has enough flexibility to segment/target which projects SLAs should apply to. The configuration makes good sense and I didn't have to struggle very much through the manual to get it tuned. More importantly, it abides by all Jira behavior/configurations/permissions/licensing. This is important if you needed to apply this to non-Support projects without changing the look and behavior of it. It operates without getting in the way of users or administrators. It has the right amount of configuration to tune the product to fit the organization. The ability to recompute SLAs by issuing a filter is great for maintenance. Some improvements I would suggest are: The customfield that displays the SLA time remaining doesn't load in the background so it slows the issue loading a little. We use the SLA panel on the right-hand side instead for this. It would be useful to also stop the SLA if a change to a field has occurred. As a workaround, we use a Script Listener that sets a Datefield instead, which the plugin will happily use as your official stop time. The look and feel would feel more integrated if more of the UI utilized the Atlassian Design Guidelines, in particular two areas: SLA tab, and SLA panel.
    Was this review helpful?YesNo
    Snapbytes

    Hello David,

    We're very happy to hear your appreciation on our app Time to SLA.

    We'll work on your improvement requests, thanks for the feedback.

    Regards

    Tuncay Senturk

    by Barbara Lohan on 2018-04-03
    Great app, easy to configure. It took me a couple minutes to define and watch SLAs
    Was this review helpful?YesNo
    Snapbytes

    Hi Barbara,Thanks for your kind words, have a nice day.Best, Kubilay Karpat

    by Alex Gallien on 2018-01-16
    Very flexible add-on that allows for a much greater degree of customization than the built-in SLAs. Snapbytes also has a responsive support team that has quickly fixed bugs and implemented features to clear blockers for my team.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    Snapbytes

    Hi Alex,

    We're happy to hear your appreciation on our app Time to SLA.

    We'll always be responding fast, and implement according to your needs.

    Best regards

    Tuncay Senturk

    by Ian Juliff on 2017-03-17
    When will support for JIRA 7.3 be available?
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    Read more reviews

    Reviews for Data Center

    (25)
    Sign in to write a review
    by Ian Juliff on 2017-03-17
    When will support for JIRA 7.3 be available?
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Michael Pasqualone on 2017-01-13
    Fantastic add-on. Compliments JIRA Service Desk perfectly and has allowed us to easily setup complex SLA requirements that we weren't able to achieve with JSD's inbuilt functionality. Highly recommend this plugin.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Kishore Srinivasan on 2017-01-02
    This is one of the best plugins we have purchased in recent months! Excellent one!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Craig Smith on 2016-09-15
    It was our intention to add this column to issues filters and sort by it so that our developers would work on things closest to SLA expiry. Unfortunately, because of the way that JIRA does indexing, it is often not possible to sort on the "Time to SLA" column as things are not in the proper order. This plugin does come with an "SLA Report" that does work but it is many extra clicks to get that information and isn't workable for us. We still decided to purchase this plugin because for the price we can derive enough value to justify the cost. I just wish the sorting worked better because that would make this plugin 5X more valuable to us.
    Was this review helpful?YesNo
    Snapbytes

    Thanks for your kind review Craig,

    After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.

    Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.

    Thanks again for your review.

    Tuncay Senturk

    Snapbytes

    by Łukasz Krupa on 2016-08-25
    Very good plugin & support. Got 'negotiate date' feature that is not even in JSD
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Read more reviews

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$15050 users$275100 users$500250 users$1,000500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Snapbytes is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 7.6.0 • Jira Server 7.0.0 - 7.12.3 • Released 2018-09-23

    Summary

    New Features & Bug fix

    Details

    New Features

    • Like (~) operator support for SLA names in JQL functions
    • Escalation service implemented to routinely check and repair missing or incorrect SLA data

    Improvement

    • SLA report now displays up-to-date paused duration

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Time to SLA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Time to SLA versions compatible with your instance, you can look through our version history page.

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