#1 selling SLA tracking app with solid configuration, reporting and searching features. Available on all Jira applications
#1 selling SLA tracking app with solid configuration, reporting and searching features. Available on all Jira applications
Easy to Define
Easy to Track
Easy to Report
Define and start tracking your SLAs just in a few minutes.
Start/End SLAs by statuses, date custom fields, or even by comments.
Differentiate SLAs by priority or narrow down the scope using JQL functions.
Track your SLAs with customizable Time to SLA panel which displays colored SLA metrics according to the SLA status.
See real time count down using Time to SLA custom fields.
Get notified if contract time is close.
Use our built in reports and gadgets.
Additionally you can create your own reports with your JIRA filters using our handy JQL functions.
Easy to Define
Easy to Track
Easy to Report
Define and start tracking your SLAs just in a few minutes.
Start/End SLAs by statuses, date custom fields, or even by comments.
Differentiate SLAs by priority or narrow down the scope using JQL functions.
Track your SLAs with customizable Time to SLA panel which displays colored SLA metrics according to the SLA status.
See real time count down using Time to SLA custom fields.
Get notified if contract time is close.
Use our built in reports and gadgets.
Additionally you can create your own reports with your JIRA filters using our handy JQL functions.
More details
#1 selling SLA app for Jira with 1000+ customers in 70+ countries.
Define and start tracking your SLAs in just few minutes. You will spend less time managing, tracking your SLAs and more time on improving your customers' satisfaction
It is very easy to track SLAs with the customizable SLA panel colored according to SLA status.
Do not worry to miss a deadline , Time to SLA will notify you when a deadline is close.
Your customers may ask for dates instead of durations. You can assign date fields as negotiation dates.
Moreover, you can easily:
- Manage unlimited number of SLAs
- Watch your SLAs with custom fields
- Choose different calculation methods for working durations of SLA
- Customize unlimited number of calendars enabling you define split working hours and recurring holidays
- See real time count down timer on issues
- Get specific search results using 25+ JQL functions
- Monitor your SLAs with reports and gadgets
- Use REST services to integrate
- Do everything you need on Service Level Agreements
More details
#1 selling SLA app for Jira with 1000+ customers in 70+ countries.
Define and start tracking your SLAs in just few minutes. You will spend less time managing, tracking your SLAs and more time on improving your customers' satisfaction
It is very easy to track SLAs with the customizable SLA panel colored according to SLA status.
Do not worry to miss a deadline , Time to SLA will notify you when a deadline is close.
Your customers may ask for dates instead of durations. You can assign date fields as negotiation dates.
Moreover, you can easily:
- Manage unlimited number of SLAs
- Watch your SLAs with custom fields
- Choose different calculation methods for working durations of SLA
- Customize unlimited number of calendars enabling you define split working hours and recurring holidays
- See real time count down timer on issues
- Get specific search results using 25+ JQL functions
- Monitor your SLAs with reports and gadgets
- Use REST services to integrate
- Do everything you need on Service Level Agreements
Reviews for cloud
(43)Sign in to write a review
Thanks for your kind review Craig,
After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.
Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.
Thanks again for your review.
Tuncay Senturk
Snapbytes
Reviews for server
(43)Sign in to write a review
Reviews for Data Center
(43)Sign in to write a review
Thanks for your kind review Craig,
After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.
Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.
Thanks again for your review.
Tuncay Senturk
Snapbytes
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$300 | 50 users$500 | 100 users$1,000 | 250 users$2,000 | 500 & upAdditional pricing details |
| 50 users$500/year | 100 users$1,000/year | 250 users$2,000/year | 500 users$3,000/year | 750 users$3,200/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Snapbytes is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Snapbytes is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 9.4.0 • Jira Server 7.0.0 - 8.8.0 • Released 2020-04-03
Summary
Improvements and Bug Fixes
Details
WARNING! THIS UPDATE BRINGS INDEX BASED GADGET CALCULATIONS. IF YOU HAVE NOT REINDEXED YOUR SYSTEM AFTER TIME TO SLA 9.X UPDATE PLEASE DO IT BEFORE UPDATING. FOR DETAILS PLEASE SEE THIS GUIDE.
Improvements:
- SLA Gadgets now work with Lucene indexes. They now return results up to 10 times faster!
- Settings page is redesigned
Bug Fixes:
- Invalidated SLAs were wrongly indexed.
- Export functionality were not working for some instances.
- Searching with calendar ID was not available in the SLA Search REST service.
Versions
Version 9.4.0 • Jira Data Center 7.0.0 - 8.8.0 • Released 2020-04-03
Summary
Improvements and Bug Fixes
Details
WARNING! THIS UPDATE BRINGS INDEX BASED GADGET CALCULATIONS. IF YOU HAVE NOT REINDEXED YOUR SYSTEM AFTER TIME TO SLA 9.X UPDATE PLEASE DO IT BEFORE UPDATING. FOR DETAILS PLEASE SEE THIS GUIDE.
Improvements:
- SLA Gadgets now work with Lucene indexes. They now return results up to 10 times faster!
- Settings page is redesigned
Bug Fixes:
- Invalidated SLAs were wrongly indexed.
- Export functionality were not working for some instances.
- Searching with calendar ID was not available in the SLA Search REST service.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Time to SLA via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Time to SLA versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Time to SLA via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Time to SLA versions compatible with your instance, you can look through our version history page.
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