Best-selling SLA tracking app with solid configuration, reporting and searching features. Available on all Jira applications
Best-selling SLA tracking app with solid configuration, reporting and searching features. Available on all Jira applications
Easy to Define
Easy to Track
Easy to Report
Define and start tracking your SLAs in just a few minutes.
Start/end SLAs based on statuses, custom date fields and even comments.
Differentiate SLAs by priority or narrow down the scope using JQL functions.
Track your SLAs with the customizable Time to SLA panel which displays colored metrics based on the SLA status.
See real time countdowns by using the Time to SLA custom fields.
Get notified when contract times are close.
Use our built in reports and gadgets.
You can also create personalized reports with your own Jira filters using our handy JQL functions.
Easy to Define
Easy to Track
Easy to Report
Define and start tracking your SLAs in just a few minutes.
Start/end SLAs based on statuses, custom date fields and even comments.
Differentiate SLAs by priority or narrow down the scope using JQL functions.
Track your SLAs with the customizable Time to SLA panel which displays colored metrics based on the SLA status.
See real time countdowns by using the Time to SLA custom fields.
Get notified when contract times are close.
Use our built in reports and gadgets.
You can also create personalized reports with your own Jira filters using our handy JQL functions.
Easy to Define
Easy to Track
Easy to Report
Define and start tracking your SLAs in just a few minutes.
Start/end SLAs based on statuses, custom date fields and even comments.
Differentiate SLAs by priority or narrow down the scope using JQL functions.
Track your SLAs with the customizable Time to SLA panel which displays colored metrics based on the SLA status.
See real time countdowns by using the Time to SLA custom fields.
Get notified when contract times are close.
Use our built in reports and gadgets.
You can also create personalized reports with your own Jira filters using our handy JQL functions.
More details
Best-selling SLA app for Jira with 1000+ customers in 70+ countries.
Define and start tracking your SLAs in just a few minutes. You will spend less time managing and tracking your SLAs and more time on improving your customers' satisfaction.
It is very easy to track SLAs with the customizable panel which is colored according to the SLA status.
Do not worry about missing a deadline as Time to SLA will notify you when a deadline is close.
If your customers ask for dates instead of durations then you can assign date fields as negotiation dates.
Moreover, you can easily:
- Manage an unlimited number of SLAs
- Watch your SLAs with custom fields
- Customize an unlimited number of calendars which enable you to define split working hours and recurring holidays
- See a real time countdown timer on issues
- Get specific search results using 25+ JQL functions
- Monitor your SLAs with reports and gadgets
- Use REST services to integrate
- Do everything you need on Service Level Agreements
More details
Best-selling SLA app for Jira with 1000+ customers in 70+ countries.
Define and start tracking your SLAs in just a few minutes. You will spend less time managing and tracking your SLAs and more time on improving your customers' satisfaction.
It is very easy to track SLAs with the customizable panel which is colored according to the SLA status.
Do not worry about missing a deadline as Time to SLA will notify you when a deadline is close.
If your customers ask for dates instead of durations then you can assign date fields as negotiation dates.
Moreover, you can easily:
- Manage an unlimited number of SLAs
- Watch your SLAs with custom fields
- Customize an unlimited number of calendars which enable you to define split working hours and recurring holidays
- See a real time countdown timer on issues
- Get specific search results using 25+ JQL functions
- Monitor your SLAs with reports and gadgets
- Use REST services to integrate
- Do everything you need on Service Level Agreements
More details
Best-selling SLA app for Jira with 1000+ customers in 70+ countries.
Define and start tracking your SLAs in just a few minutes. You will spend less time managing and tracking your SLAs and more time on improving your customers' satisfaction.
It is very easy to track SLAs with the customizable panel which is colored according to the SLA status.
Do not worry about missing a deadline as Time to SLA will notify you when a deadline is close.
If your customers ask for dates instead of durations then you can assign date fields as negotiation dates.
Moreover, you can easily:
- Manage an unlimited number of SLAs
- Watch your SLAs with custom fields
- Customize an unlimited number of calendars which enable you to define split working hours and recurring holidays
- See a real time countdown timer on issues
- Get specific search results using 25+ JQL functions
- Monitor your SLAs with reports and gadgets
- Use REST services to integrate
- Do everything you need on Service Level Agreements
Reviews for cloud
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Hi,
Thank you for the review. Could you please open a support request here in our customer portal? We can assist you to remedy this issue and better your Jira’s performance.
Looking forward to hearing from you soon.
Regards.
Thanks for your kind review Craig,
After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.
Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.
Thanks again for your review.
Tuncay Senturk
Snapbytes
Reviews for server
(53)Sign in to write a review
Reviews for Data Center
(53)Sign in to write a review
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$300 | 50 users$500 | 100 users$1,000 | 250 users$2,000 | 500 & upAdditional pricing details |
| 50 users$500/year | 100 users$1,000/year | 250 users$2,000/year | 500 users$3,000/year | 750 users$3,200/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Academic, community and open source licenses are not available for cloud apps.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Snapbytes provides support for this app.
Snapbytes provides support for this app.
Snapbytes provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2020-06-03
Summary
Initial Jira Cloud release
Versions
Version 9.6.0 • Jira Server 7.0.0 - 8.10.0 • Released 2020-07-03
Summary
Improvements and Bug Fixes
Details
New Feature
- Designed the Time to SLA landing page which will guide through the main features.
Improvements
- Time to SLA export file can now downloaded directly through the browser.
- Time to SLA’s issue menu can now be restricted to issues by JQL.
- SLA panel handles expired sessions in a better way.
Bug Fixes
- When there are more than 100 request types in a single Service Desk project only 100 of them were being displayed in customer portal SLAs.
- In some particular cases, SLA Overview tab panel was causing errors.
- ‘Where is my SLA’ was not functioning when priority was disabled for the project.
- Accidentally leaving JQL with space character(s) was causing SLA not to be calculated or tracked.
- For some cases, resetting SLA through issue menu was causing inaccurate SLA reset dates.
- Multiple SLA resets were not clearing elapsed and remaining times.
- SLA Notifier was not functioning in some cases.
- Custom fields’ were not respecting SLA selection configuration in rare cases.
Versions
Version 9.6.0 • Jira Data Center 7.0.0 - 8.10.0 • Released 2020-07-03
Summary
Improvements and Bug Fixes
Details
New Feature
- Designed the Time to SLA landing page which will guide through the main features.
Improvements
- Time to SLA export file can now downloaded directly through the browser.
- Time to SLA’s issue menu can now be restricted to issues by JQL.
- SLA panel handles expired sessions in a better way.
Bug Fixes
- When there are more than 100 request types in a single Service Desk project only 100 of them were being displayed in customer portal SLAs.
- In some particular cases, SLA Overview tab panel was causing errors.
- ‘Where is my SLA’ was not functioning when priority was disabled for the project.
- Accidentally leaving JQL with space character(s) was causing SLA not to be calculated or tracked.
- For some cases, resetting SLA through issue menu was causing inaccurate SLA reset dates.
- Multiple SLA resets were not clearing elapsed and remaining times.
- SLA Notifier was not functioning in some cases.
- Custom fields’ were not respecting SLA selection configuration in rare cases.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Time to SLA via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Time to SLA versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Time to SLA.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Time to SLA via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Time to SLA versions compatible with your instance, you can look through our version history page.
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