Time to SLA

Excellent app to produce SLAs based on complex requirements.

We extend our sincere gratitude to Appfire for their responsiveness and dedication in addressing the challenges posed by our highly complex setup. Operating at the limits of the application's capabilities, our team required a feature to prevent automated accounts from triggering Time to SLA, as well as enhancements to support the import and management of a significantly larger volume of calendars. Appfire’s development efforts have resulted in robust, tailored solutions that meet our specific requirements. We would like to express our heartfelt appreciation to Dilara for her outstanding support and collaboration throughout this process. Without Time to SLA, managing the intricacies of our Service Level Management would not be feasible.

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  Appfire

  Hi Daniel,

  Thank you for such a thoughtful review! We’re glad to hear how Time to SLA is helping your team manage a complex setup and that the new features are making a real impact. We’ll also share your kind words with Dilara - she’ll be thrilled to know her support was so valuable.

  If new challenges come up or you’d like to explore more use cases, our team is always here to help via our support portal.

  Cheers,

  Paweł Customer Success Team | Appfire

Excellent app for SLA monitoring, easy to set up and use and compatible with EazyBI as well. Great customer support, many thanks to Dilara.

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  Appfire

  Hi Andrei,

  Thank you so much for your kind words and for highlighting both the app and our support team - we’ll be sure to pass your thanks along to Dilara! We’re glad to hear that Time to SLA has been easy to set up, helpful for SLA monitoring, and that its compatibility with EazyBI is adding value for you.

  If you ever have more questions or need a hand exploring additional features, our team is always here to help through the Appfire Support Portal.

  Cheers,

  Paweł Customer Success Team | Appfire

Best SLA plugin for JIRA. Easy to configure. Appfire has also excellent support. They resolved our problem very quickly. Thanks SaiSatya for great support!

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  Appfire

  Hi Umut,

  Thank you so much for your wonderful feedback! We’re thrilled to hear that Time to SLA is so easy to configure for you :)

  On a second note, It’s also great to hear our support team (and especially SaiSatya) was able to quickly resolve your issue. I’ll make sure your kind words are passed along. :)

  If you ever need more assistance or have new questions, we’re always just a click away through our support portal.

  Cheers,

  Paweł Customer Success Team | Appfire

Mostly easy to use app with fantastic customer support. Dilara was great!