Time to SLA

Great app, does what it says and constantly improves. Sometimes there are issues of course, but support is very responsive and problems get solved quickly.

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  Appfire

  Hi Antti,

  We really appreciate you sharing your thoughts and for taking the time to leave this review.

  While we strive for a perfectly seamless experience, we know that technical hurdles can occasionally arise. We are glad our support team has been able to step in and resolve those points of friction quickly so you can get back to managing your service levels effectively.

  If you ever want to explore some of our newer automation features or need a hand with a complex configuration, please feel free to reach out via our support portal. We are always here to help you get the most out of the app!

  Cheers,

  Paweł Customer Success Team | Appfire

App itself - quite good, but 4 stars for the support. Fast, honest and polite.

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  Appfire

  Hi Kajetan,

  Thank you for the review! It is great to see that Time to SLA is meeting your needs and that our support team has provided the fast and honest service we aim for. We know that managing service level agreements accurately is vital for keeping teams on track, and we are happy to be a reliable part of your workflow.

  We would love to earn that fifth star from you. If there is a specific feature or a bit of extra polish that would make the app even better for your team, please let us know through our support portal. We are always looking for ways to improve the user experience and would value your insights.

  Cheers,

  Paweł Customer Success Team | Appfire

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  Appfire

  Hi Àlex,

  Thank you for the positive rating for Time to SLA! It is great to see that the app is working well for you.

  We know that managing service level agreements is all about precision and meeting commitments to your customers. We are glad that our tool is helping you keep track of those important deadlines within Jira. Whether you are using it for complex multi-level calendars or simple response times, our goal is to make sure your team never misses a beat.

  If you ever have any questions about your configuration or want to explore more advanced tracking features, please feel free to contact us through our support portal. We are always happy to help you optimize your SLA tracking.

  Cheers,

  Paweł

  Customer Success Team | Appfire

We use Time to SLA because we also need SLAs in Jira Software projects. Setup and configuration are easy and work exactly as needed. We had an issue during the move to Forge related to automations triggering SLAs, but support was excellent - fast responses and a clear sense they cared. The issue was fixed quickly. Highly recommended.

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  Appfire

  Hi Norbert,

  Thank you for sharing your experience with Time to SLA! It is great to know that the app is providing the essential SLA functionality you need for your Jira Software projects. We understand how important it is for these tools to integrate smoothly into your existing workflows, so we are glad to hear that the setup and configuration have been straightforward for you.

  We also appreciate your patience while we addressed the automation challenge during the Forge migration. Ensuring that triggers work reliably is a top priority for us, and I am happy our team was able to resolve that quickly for you. It is our goal to make sure your tracking remains accurate and dependable.

  If you ever need further assistance or want to explore more advanced automation setups, please feel free to visit our support portal. We are always here to help you keep those targets on track!

  Cheers,

  Paweł Customer Success Team | Appfire

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  Appfire

  Hi Anusha,

  Thank you for leaving a positive rating for Time to SLA! It is great to see that the app is working well for you.

  We know that managing service level agreements is critical for maintaining team accountability and customer satisfaction. We are glad that our tool is helping you track those important metrics within Jira. If you ever have specific feedback on how we can improve our tracking or reporting features, we would love to hear from you.

  Should you need any assistance with your configuration or if you want to explore more advanced SLA features, please reach out to us at our support portal. We are always here to help you get the most out of your setup.

  Cheers,

  Paweł Customer Success Team | Appfire