Usersnap #1 User Feedback Platform (Two-Way Integration)
A user feedback platform designed to collect in-product feedback with screenshots, annotations, and micro surveys
Turn user feedback into Jira tickets
Save time rewriting tickets by forwarding user feedback from Usersnap to Jira. Rich user data automatically attached by Usersnap when the users send in screenshots and survey answers.
Track issue status with 2-way sync
Match progress statuses between Usersnap and Jira to synchronize updates. Reduce mundane communication and operational tasks. The 2-way installation powers up security measures.
Scale feedback collection and impact
Get more aspects and higher quality product feedback with Usersnap’s feedback menu, screen capture widgets, behavior-triggered surveys, upvote board, and more! Connect feedback to Jira Product Discovery's roadmap.
Usersnap is a feedback platform that helps companies to collect, manage, analyze and share feedback along the product development lifecycle (QA, UAT, Customer Feedback, measuring CX). Some of our customers are the biggest brands in the world like Facebook, Microsoft, Canva, and Instacart.
Usersnap integrates with on-premise and cloud-based Jira Software. Users take screen recordings or screenshots of their issues or feedback within your web apps or websites. They easily draw on them and add comments on these screenshots.
Alternatively, you can use a browser extension to collect feedback in your web projects without installing Usersnap.
Privacy and security
Usersnap #1 User Feedback Platform (Two-Way Integration) integrates with your Atlassian product. This remote service can:
- View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
- Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
- Read and write to app storage service
- Create and edit issues in Jira, post comments as the user, create worklogs, and delete issues.
Connect Usersnap with Jira Software and Jira Product Discovery, and 30+ integration tools! Power up your feedback workflows to increase organizational efficiency.