Usersnap #1 User Feedback Platform (Two-Way Integration)

for Jira Cloud, Jira Cloud, Jira Server 7.6.1 - 8.17.0 and more
198 installs
  • Supported
Free app

A user feedback platform designed to collect in-product feedback with screenshots, annotations, and micro surveys

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Turn user feedback into Jira tickets

Save time rewriting tickets by forwarding user feedback from Usersnap to Jira. Rich user data automatically attached by Usersnap when the users send in screenshots and survey answers.

Track issue status with 2-way sync

Match progress statuses between Usersnap and Jira to synchronize updates. Reduce mundane communication and operational tasks. The 2-way installation powers up security measures.

Scale feedback collection and impact

Get more aspects and higher quality product feedback with Usersnap’s feedback menu, screen capture widgets, behavior-triggered surveys, upvote board, and more! Connect feedback to Jira Product Discovery's roadmap.

More details

Usersnap is a feedback platform that helps companies to collect, manage, analyze and share feedback along the product development lifecycle (QA, UAT, Customer Feedback, measuring CX). Some of our customers are the biggest brands in the world like Facebook, Microsoft, Canva, and Instacart.

Usersnap integrates with on-premise and cloud-based Jira Software. Users take screen recordings or screenshots of their issues or feedback within your web apps or websites. They easily draw on them and add comments on these screenshots.

All visual feedback comes with meta data like screen size, URL, operating system, browser version and a recording of the JavaScript console.

Alternatively, you can use a browser extension to collect feedback in your web projects without installing Usersnap.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Usersnap #1 User Feedback Platform (Two-Way Integration) integrates with your Atlassian product. This remote service can:

  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read and write to app storage service
  • Create and edit issues in Jira, post comments as the user, create worklogs, and delete issues.


Connect Usersnap with Jira Software and Jira Product Discovery, and 30+ integration tools! Power up your feedback workflows to increase organizational efficiency.