Free app
OVERALL RATINGS
INSTALLS
260
SUPPORT
- Partner Supported
Key highlights of the appUser feedback platform to collect in-product feedback with advanced micro surveys and AI-powered insights for every product stage
Turn user feedback into actionable Jira tickets
Save time rewriting tickets by forwarding user feedback from Usersnap to Jira. Rich user data automatically attached by Usersnap when the users send in screenshots and survey answers.
Track issue status with 2-way sync
Match progress statuses between Usersnap and Jira to synchronize updates. Reduce mundane communication and operational tasks. The 2-way installation powers up security measures.
Scale feedback without interrupting the experience
Get more aspects and higher quality product feedback with Usersnap’s feedback menu, screen capture widgets, behavior-triggered surveys, upvote board, and more! Connect feedback to Jira Product Discovery's roadmap.
Supporting media
More details
Usersnap is a feedback platform built to support every stage of the product development lifecycle—QA, UAT, bug reporting, customer feedback, and CX measurement. Trusted by teams at Microsoft, Canva, and more, Usersnap helps turn visual and verbal feedback into structured, actionable insights.
Usersnap integrates with on-premise and cloud-based Jira Software. Users take screen recordings or screenshots of their issues or feedback within your web apps or websites. They easily draw on them and add comments on these screenshots.
All visual feedback comes with meta data like screen size, URL, operating system, browser version and a recording of the JavaScript console.
Alternatively, you can use a browser extension to collect feedback in your web projects without installing Usersnap.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Usersnap #1 User Feedback Platform (Two-Way Integration) integrates with your Atlassian product
Version information
Version 2.14.0•for Jira Cloud
- Release date
- Jul 24th 2025
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Free
- License type
- Commercial