Teamworkx OTRS Integration for Jira

for Jira Server 8.0.0 - 9.7.0 and more
62 installs
  • Supported
  • Jira Service Management
  • Jira Software

As we continue to move towards a cloud future together, new server app sales and installs are no longer available for customers. You can update app version via Atlassian Marketplace until the end of support for server on Feb 15, 2024. Learn more

Transfer and sync OTRS tickets with Jira issues

Create an OTRS Ticket in Jira

After configuring the "Create Otrs Ticket" post-function, you can create OTRS Tickets from Jira.

Create a Jira Issue from OTRS

After configuring OTRS with the configuration wizard or manually, you can create Jira Issue from OTRS.

Linking between Jira and OTRS

In the OTRS ticket a link points to the corresponding Jira issue and vice versa.

More details

Key features:

  • Create a new Jira issue from OTRS ticket
  • Link shared tickets
  • Map OTRS ticket fields to Jira issue fields
  • Synchronise fields on update
  • bidirectional sharing of comments
  • Automatically resolve OTRS tickets by resolving Jira issues
  • Automatically close Jira issue by closing OTRS ticket

Note: Package consists of two component. The Jira plugin has to be installed via Universal Plugin Manager (UPM). The OTRS package is available for download via our documentation site and can be installed as a normal OTRS package. Licence check is handled from the Jira side.

This add-on provides creation of tickets and comments in OTRS from within Jira. It is compatible with Jira 8 or newer and OTRS 4 or newer. In addition to this, the licensing API for the OTRS Package is included in this add-on.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more



Create an OTRS comment from within Jira