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We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appTransfer and sync OTRS tickets with Jira issues
Create an OTRS Ticket in Jira
After configuring the "Create Otrs Ticket" post-function, you can create OTRS Tickets from Jira.
Create a Jira Issue from OTRS
After configuring OTRS with the configuration wizard or manually, you can create Jira Issue from OTRS.
Linking between Jira and OTRS
In the OTRS ticket a link points to the corresponding Jira issue and vice versa.
Supporting media
More details
Key features:
- Create a new Jira issue from OTRS ticket
- Link shared tickets
- Map OTRS ticket fields to Jira issue fields
- Synchronise fields on update
- bidirectional sharing of comments
- Automatically resolve OTRS tickets by resolving Jira issues
- Automatically close Jira issue by closing OTRS ticket
Note: Package consists of two component. The Jira plugin has to be installed via Universal Plugin Manager (UPM). The OTRS package is available for download via our documentation site and can be installed as a normal OTRS package. Licence check is handled from the Jira side.
This add-on provides creation of tickets and comments in OTRS from within Jira. It is compatible with Jira 8 or newer and OTRS 4 or newer. In addition to this, the licensing API for the OTRS Package is included in this add-on.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.