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1,354
Customers have installed this app in at least 1,354 active instances.
1,354
Customers have installed this app in at least 1,354 active instances.

    Issue Templates for Jira

    by Deviniti (formerly InTENSO)Atlassian Verified
    Deviniti (formerly InTENSO) is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 7.1.0 - 7.11.2 and more versions
    Versions available for Jira Server 5.0 - 7.0.11
    Supported
    Deviniti (formerly InTENSO) supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Deviniti (formerly InTENSO) supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Try it freeBuy it now

    Create flexible templates for Jira issues to make your team work smarter, better and faster

    Create flexible templates for Jira issues to make your team work smarter, better and faster

    Create flexible templates for Jira issues to make your team work smarter, better and faster

    Templates for Jira issues

    Sub-task and Epic templates

    Variables in templates

    Autocomplete an issue's fields from a selected template. Create heavy iterative issues in less than 10 seconds!

    Copy auto-filled sub-tasks to your issues. In Jira Software, create Epics with all the Stories attached. You can do it all from a single template!

    Customize templates with both static and dynamic variables. Enjoy the app's flexibility!

    Templates for Jira issues

    Sub-task and Epic templates

    Variables in templates

    Autocomplete an issue's fields from a selected template. Copy values upon workflow transitions with a dedicated post function. Create iterative issues in just 5 clicks!

    Copy auto-filled sub-tasks to your issues. In Jira Software, create Epics with all the Stories attached. You can do it all from a single template!

    Customize templates with both static and dynamic variables. Provide values for them during issue creation or on transitions. Enjoy the app's flexibility!

    More details

    #1 app for templating Jira issues. Also available for Server and Data Center. 100% ITIL friendly.

    The key features include:

    • Autocomplete values from the selected template to a newly created issue. Also works for Epics in Jira Software
    • Variables replace all occurrences of placeholders by providing the value only once
    • Copy subtasks from a template, including Stories and Tasks attached to an Epic
    • Apply template to the current issue to copy fields' values from a template

    Learn from our blog:

    Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.

    Follow us on Twitter and Facebook to track the latest news from our company and Atlassian ecosystem.

    More details

    #1 app for templating Jira issues. Also availabie for Cloud. 100% ITIL friendly.

    The key features include:

    Versions 7.0 and up include a revamped issue panel to configure your templates smoothly.

    Video guides:

    Learn more from our blog:

    Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.

    Reviews for cloud

    (50)
    Sign in to write a review
    by Markus Thiel on 2018-08-13
    Feels halfway there.. 1. No quick access to create issue from template 2. No autocomplete as in the self hosted server version of the plugin 3. Feels as the docs are missing alot?
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Hi Markus,

    Thank you for your feedback. We’ve already published a new version of Issue Templates for Jira Cloud app. You can also find updated documentation on our website.

    According to your complain about quick access to create issue from template, please find an answer in our documentation.

    According to the autocomplete feature, we don’t use this terminology, but it works the same. Using Create from template form, select template which will be applied to your new issue.

    In case of any questions, problems or doubts, don’t hesitate to contact us via email or schedule a meeting via calendly.

    Best regards,

    Deviniti Support Team

    by Francois Laroche on 2018-06-17
    Loosing so much time setting up.... Would have been faster simply enter the issues manually instead....
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Hi Francois,

    Thank you for your feedback - we really appreciate it.

    Although we do not think that it is completely adequate. We do not agree that the configuration is time-consuming, and if the app is configured correctly, using templates for creating every iterative issue can really save your time.

    We're hoping that you'll give our app another try in the future and if so, we'll be happy to help with configuration during a demo session. Feel free to contact us in case you'd be interested in such a demo session or if you have any further questions.

    We'll be happy to help!

    Best regards, Deviniti Support Team

    by North McCormick on 2018-03-01
    Unfortunately I have to agree with the previous low ratings: - Documentation is horrible. Has a lot of typos, missing key information - You can't create a new issue using the actual new issue UI you have to use a custom button in the nav and retrain your teams (this should be mentioned in the description, I was mislead thinking it could do what I need) If I'm wrong, I'll change my review, but until then it's staying at 1 star. Prove me wrong!
    1 out of 1 found this review helpful
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    Deviniti (formerly InTENSO)

    Hi,

    Thank you for your feedback. We’ve already published a new version of Issue Templates for Jira Cloud app. You can also find updated documentation on our website. We hope that you find there all information that you need and improve your experience of working with our app.

    Please find in our documentation to see how to link to create issue form and how to use Create from template button.

    In case of any questions, problems or doubts, don’t hesitate to contact us via email: support@deviniti.com or schedule a meeting via calendly: https://calendly.com/deviniti.

    Best regards,

    Deviniti Support Team

    by Anthony Barnes on 2018-01-26
    I needed a way to standardize text-based fields to ensure that content was included in my tickets, particularly for Bugs and Requests (which would be much less likely be overseen my administration). This allows me to do that and I greatly appreciate the consistency it allows me to inject into my JIRA. I like the idea of the Variables feature and want to explore it further in the future. I hope this addon stays with its current "only as much as needed" approach. This addon's value to me is in its simplicity and execution, please beware of bloating it. ALSO, the customer service is VERY professional and prompt. I have immense respect for a company that ensures this, so thank you very much! Improvement suggestions to take this to a 4 star: - Ability to toggle on / off the standard "Create" button to ensure that users MUST use the Templates. - Ability to, when using Apply Template, only apply certain fields. I like this, but man do I not want my Summary to keep getting over written. Because of this, I NEVER use this feature and don't expect to.
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Hi Anthony,

    Thank you for your feedback. We’re happy that your experience of working with our customer support is positive!

    We’ve already published a new version of Issue Templates for Jira Cloud app. You can also find updated documentation on our website.

    Please check our documentation to see how to hide Create from template button, chapter about UI visibility. We hope that it will help you.

    If you using templates, remember that default scope includes Summary field. You can modify it or create your scope - please read about in the chapter Scopes.

    In case of any questions, problems or doubts, don’t hesitate to contact us via email or schedule a meeting via calendly.

    Best regards,

    Deviniti Support Team

    by Carl-Erik Kopseng on 2017-12-11
    At first I wrote a 1-star review, probably for the same reasons Max below me did: this thing is impossible to configure correctly out of the box if just going by the help you get from the app, so it doesn't seem to work, and what you get is quite hard to understand. But there is documentation ... and after much chagrin I finally found a reference to it from some part of the plugin, which led me to the Getting Started page and in the end a successful implementation. So it does seem to work, and I can't say I know how to get the most out of it, but at least it is a replacement for the GitHub markdown template we used when using Github as the issue reporting system :-) Still, working does not mean perfect, so not a full score, as the user interface is severely lacking from the administrative perspective. 1. Excel-like configuration. 2. No clickable tutorial-like setup or other hand-holding. 3. Very few hints that there exists a documentation that one NEEDS to read before even trying to set it up. 4. The documentation that exists uses pictures that in no way matches the hosted Cloud edition of Jira, making one believe it simply doesn't work at all, while in truth you might have misconfigured it by skipping a step (happened to me).
    1 out of 1 found this review helpful
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    Deviniti (formerly InTENSO)

    Hi Carl,

    Thank you for your feedback. We’ve already published a new version of Issue Templates for Jira Cloud app. You can also find updated documentation on our website.

    To start working, we created onboarding section in our app. You can read more about it in our documentation.

    In case of any questions, problems or doubts, don’t hesitate to contact us via email or schedule a meeting via calendly.

    Best regards,

    Deviniti Support Team

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    Reviews for server

    (50)
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    by Desmond van de Woestijne on 2018-06-14
    Has much potential but support for customer portal (Jira Service Desk) is limited. Dynamic Variables do not work in the portal. Also selecting a default template per customor request type does not work. Customer support is fast! Both features are on the backlog but not to be expected before the end of the year (2018)
    1 out of 1 found this review helpful
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    Deviniti (formerly InTENSO)

    Hi Desmond,

    Thank you for your review. We are aware of the limitations on the customer portal although we're planning to improve it soon. All of the features you mentioned are already on our roadmap that's why we encourage you to keep track of the upcoming releases. For sure you'll find it useful!

    Best regards, Deviniti Support Team

    by Justin Jones on 2018-01-30
    Pros: Immensely timesaving and beneficial if you are constantly creating similar issues with 5+ subtasks. Configuration is highly customizable. It works fast and compatibility has not been an issue. Cons: Documentation is HORRIBLE. Their "wizard" doesn't work. You *will* spend at least 3 hours trying to configure this thing, it is insane. It is worth the time but don't get into this unless you are ready to figure out a lot and are a little tech savvy.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Thank you for your feedback, we really appreciate the fact that you find our app useful.As for documentation, we are aware that it's out-of-date, but we're already writing it anew. It will cover all necessary information about the app's features and configuration and should be available soon. We're terribly sorry for all inconvenience caused.

    by Ken Stern on 2018-01-18
    I had an issue where Templates were not populating. After an online session, it appeared to be that inline images confused it. We worked thru a few options and now it works as advertised. Great support !
    Was this review helpful?YesNo
    by Murad Arif on 2018-01-06
    In our company we have a number of issues repeated over and over so the add-on is great facilitation for our work. It's also a nice that templates can be customized to duplicate subtasks or issues in epic. Without doubt a good product.
    Was this review helpful?YesNo
    by Sven Bergmann on 2017-09-08
    At first I had some problems with subtasks - couldn't get it work, but they quickly helped me with that (Remember to always add a postfunction yo your workflow!) Right now templates save tons of our time - allow to create issues with 10 subtasks at once and customize them by adding variables. The plugin quickly became essential in our work. Really recommend it
    Was this review helpful?YesNo
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    Reviews for Data Center

    (50)
    Sign in to write a review
    by Sven Bergmann on 2017-09-08
    At first I had some problems with subtasks - couldn't get it work, but they quickly helped me with that (Remember to always add a postfunction yo your workflow!) Right now templates save tons of our time - allow to create issues with 10 subtasks at once and customize them by adding variables. The plugin quickly became essential in our work. Really recommend it
    Was this review helpful?YesNo
    by Ahmed Abdelaziz on 2017-07-29
    Its good, except for one Huge FLAW. You can not copy links from templates. Which renders this useless to many. So for example if you have several Subtasks that you want one to block another, you can not. You better off creating issues as "TEMPLATES" then use the clone native option in JIRA which gives you the ability to copy the Links
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Hi Ahmed, I assume that you use Cloud version. I agree that it would be great to have subtasks linking one another and we are adding it to our roadmap. I will update you as soon as it's ready.

    Regards, Milena

    by Lev Sturmer on 2017-07-26
    Amazing support, cool product!
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Thanks for your review! It's our pleasure to work with you, Lev :)

    Regards, Milena

    by Ivan P on 2017-06-13
    It is a perfect subtask creator and amazing support!
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Thanks! We're glad to hear that you like this product.

    Best regards, Milena

    by Mike Lastem on 2017-06-02
    This is exactly what I was looking for. New way of issue creation on JIRA Cloud works perfect. I just have one suggestion: please provide german translation for this plugin as we have mainly German users in our Jira.
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$20050 users$350100 users$600250 users$800500 & upAdditional pricing details
    Up to 10 users
    $1
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1
    per user/month
    Free 30 day trial
    101+ users? View additional pricing examples

    Pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Deviniti (formerly InTENSO) is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Deviniti (formerly InTENSO) is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2018-07-19

    Summary

    Improvement release

    Details

    Slightly changed Getting Started page, a template is created with the help of a native Jira dialog.

    Notification email is sent when creating an assigned sub-task from a template.

    Versions

    Version 7.4.1 • Jira Server 7.1.0 - 7.11.2 • Released 2018-08-06

    Summary

    Bugfix release

    Details

    The following bugs have been fixed: * The Description field didn't fill in automatically from time to time. * The Template field didn't render in Internet Explorer. * Links in Last created issues section didn't work. * Option Only for Epic in Agile tab didn't work. * Problem with copying sub-tasks. * Problem with copying Issue links for Stories. * Problem with copying dynamic fields. * The security level field couldn't be set. * Sub-tasks under Stories couldn't be created when stage was configured. * Alternative Source: problem with copying values from single select, multi select, and number field. * Configuration of Copy sub-tasks post function: the Template field included removed templates.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Issue Templates for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue Templates for Jira. You're prompted to log into MyAtlassian. Issue Templates for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue Templates for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Issue Templates for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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