Canned Responses Pro Templates for Jira

It's good but it is still missing some features like: *Adding a photo to a canned response *That we won't have to pay for each user in the Jira Cloud and that we would pay per Jira Service Desk users

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  Appfire

  Hi Noga!

  Thank you for your feedback!

  We have acted on it and are happy to inform you, that it is now possible to include images in your Canned Responses on Cloud. Please, check out our documentation for more information: https://confluence.spartez-software.com/pages/viewpage.action?pageId=81887439

  As for the second part of your request, unfortunately there is nothing we can do here. All Atlassian Marketplace apps must match the parent product in terms of the User Tier. Therefore, customers must purchase the license tier that matches the number of users they have licensed for their product. For example, if you have a 500-user Jira Software license, and a 20-agent Jira Service Desk license, your Jira apps must be licensed at the 500-user level. The app will only function if its license matches or exceeds the tier of the host product – even if only some of your licensed users need to use the app.

  The rules for app licensing are set by Atlassian and unfortunately, we can't change them. For details please see the Atlassian marketplace documentation.

  Please, drop us a message at support@spartez-software.com in case we could make Canned Responses better for your use-case.

Canned responses is a fantastic add-on! Saves us a huge amount of time in support and allows us to provide a much better service to our customers through far more polished and informative answers that we can share in no time! This add-on ins a must for any Jira ServiceDesk! Spartez also provide great support and are very open to suggestions!

It's a time-saver, but still: We would like the option to share individual canned responses with multiple projects as sharing globally makes things messy. As of now we have to maintain multiple sets of the same responses in multiple projects.

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  Appfire

  Hi Kaare!

  Thank you for the feedback! We would really love to have a quick talk with you to understand your use-case. If you're up for it, please, drop us a message at support@spartez-software.com.

  Hope to talk to you soon!

  UPD: Thank you so much for your feedback! We have implemented this feature and it is now available to all customers.

  Please let us know if there is something else you're missing from Canned Responses :)

Nice tool. Very useful and each user can have his own canned responses. Support is great and fast.

Great tool for canned responses. Great add-on for Jira Service Desk. Excellent, responsive, support team.