Canned Responses Pro Templates for Jira

The app is a great improvement to our JSM Cloud projects. I have been using it daily for the last months together with the browser extension. I appreciate the dynamic variables, which allow me to use more/different options compared to the built-in canned responses feature, and I love the option to display my favorite CRs above my comment box to access them even faster. Scheduling is useful in some edge cases. We had some issues with the feature, but the support was able to resolve them quickly. Customer service was great!

I can't say enough about the kind and diligent helpdesk agents! We had an issue that took some time to solve as it wasn't clear where it was failing. The Canned Responses Pro team kept me informed and worked hard to fix the issue. We use our templates multiple times on a daily basis so I love the functionality and appreciate the hard work behind the scenes!

Canned responses are a must for my entire team. First time I am submitting a request for support. I received excellent customer service. I received acknowledgment of the issue, and it was added to the list of improvements (which works for me).

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  Appfire

  Hi Cyndi,

  Thanks so much for the awesome review of Canned Responses! Streamlining workflows (just like you mentioned) is exactly what the app is designed for, so it's music to our ears to hear it’s hitting the mark :)

  If you ever have feedback, ideas for improvements, or run into any hiccups, feel free to reach out to us anytime through our support portal.

  Cheers,

  Paweł, Customer Success Team at Appfire

I had a problem with my canned responses but the helpdesk is great. They have a lot of patience and are very polite. They helped me and now everything works perfectly fine!

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  Appfire

  Hi Bart!

  Looks like your canned responses are running smoother than ever! That’s the goal—to make replying a breeze so you can focus on more important things.

  If you ever feel like customizing more templates or need a hand with anything else, you know where to find us. We’re just a click away -> our support portal

  Cheers,

  Paweł, Customer Success Team at Appfire

Good feedback on a new feature which got added and getting notified of this.

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  Appfire

  Hi Pim,

  Thanks for the awesome feedback! We're here to make your life easier, one template at a time. Remember, we're not just about solving today's problems but also gearing up for tomorrow's challenges. If you ever need more assistance, have a brilliant feature idea, or just want to say hi, our support portal is always open.

  Cheers,

  Paweł, Customer Success Team at Appfire