OVERALL RATINGS
INSTALLS
2,411
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appDynamic templates, customizable signatures, and automated actions for efficient service desk teams
Boost productivity
Improve resolution times with reusable templates for recurring issues.
You can also create signatures for responses using dynamic user and project data for standardization. Define global, project and personal signatures.
Automate actions
Trigger an automatic sequence of actions with your templates.
Thanking a customer, for example, can automatically close the issue and transition it to “done”. Create automated actions that suit your specific processes.
Add attachments
Bring your Canned Responses Pro templates to life with attachments for more detailed instructions.
Attachments can be of various file types, such as images, GIFs, videos, PDFs, and more.
Supporting media
More details
Speed up resolution times, standardize tasks, and streamline your service desk with Canned Responses Pro.
⭐ Book a free demo ⭐
Additional features:
- Rich text formatting – links, images, code, etc with no markup needed.
- Content-aware Macros – for dynamic data from issue ($reporterName$, $issuePriority$, $currentUserName$, $global_signature$, etc).
- Improved organization – folders and starred templates.
- Auto-populating signatures.
- Advanced permissions and visibility Scopes – at a global, project, group, and personal level with access restrictions.
- Power-user features:
- Quick toolbar for one-click use.
- Keyboard shortcuts.
- Browser extension for deeper Jira integration.
- Description field templates – for PMs, Scrum Masters, etc.
- Legacy Automation support – "Add canned response" action.
- Backups – Export/Import.
- Server to Cloud Migration – use built-in Server templates on your Cloud instance.
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Canned Responses Pro Templates for Jira integrates with your Atlassian product
Version information
Version 100.1.49-AC•for Jira Cloud
Release date
Oct 10th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial