OVERALL RATINGS
INSTALLS
2,411
TRUST SIGNALS
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appDynamic templates, customizable signatures, and automated actions for efficient service desk teams
Boost productivity
Create templates for predetermined responses to recurring issues.
Use dynamic macros to generate these contextual templates using issue data.
Create issues with templates
Use your Canned Responses templates in the Description Field, as well as any Text Field (multi-line) and custom field within Jira.
Organize templates into folders
Group your templates using folders. Whether you organize by time period or subject, using folders can be a huge time-saver when navigating the tool to find the right template!
Supporting media
More details
Speed up resolution times, standardize tasks, and streamline your service desk with Canned Responses Pro.
⭐ Book a free demo ⭐
Compose content-aware templates for comments once and spend more time actually helping customers. Share templates and give your team a productivity boost.
Benefits:
- Reuse your previously composed comments.
- Prevent mistakes in your responses.
- Save time with automated responses.
Features:
- Visibility scopes: personal, group, global, and per project.
- Jira Service Management Automation integration with the "Add canned response" action.
- Macros for issue fields: e.g. reporter, assignee, issue key, and more including custom fields!
- Easy shared templates management - project administrator permissions required.
- Export/import your templates.
- Organize templates into folders.
- Canned Responses for the Description Field and any Text (multi-line) custom field within Jira.
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.