Jira Data Center 6.3 - 7.5.4
Templates for comments in Jira Core, Software and Service Desk.Now with issue description and custom field templates for Server/DC
Templates for comments in Jira Core, Software and Service Desk.Now with issue description and custom field templates for Server/DC
Use macros to generate contextual templates
Automate responses to increase productivity
Create templates specific to your projects
Canned Responses Pro allows you to use dynamic macros to generate contextual templates using issue data. List of supported macros.
Create templates using dynamic macros and use them in your automation process in Jira Service Desk to make sure your customers are always updated.
Increase ease of use of templates by limiting their usage using one the following scopes: personal, project, global or group.
Use macros to generate contextual templates
Use templates when creating a new Jira issue!
Organize your templates into folders
Canned Responses Pro allows you to use dynamic macros to generate contextual templates using issue data. List of supported macros.
Canned Responses Pro allows you to use templates in the Description field as well as any Text Field (multi-line) custom fields in Jira.
Group your templates using folders. Whether you organize by time period or subject, using folders can be a real time-saver when navigating the tool to find the right template!
Use macros to generate contextual templates
Use templates when creating a new Jira issue!
Organize your templates into folders
Canned Responses Pro allows you to use dynamic macros to generate contextual templates using issue data. List of supported macros.
Canned Responses Pro allows you to use templates in the Description field as well as any Text Field (multi-line) custom fields in Jira.
Group your templates using folders. Whether you organize by time period or subject, using folders can be a real time-saver when navigating the tool to find the right template!
More details
Productivity tool for service desk or support teams.
Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. Share templates and bring serious time savings for your team.
Benefits
- Reuse your previously composed comments
- Prevent mistakes in your responses
- Save time with automated responses
Features
- Visibility scopes: personal, group, global and per project
- Template auto-completion in all comments fields/added field on Cloud
- Adds Service Desk Automation "Add canned response" action
- Macros for issue fields: e.g. reporter, assignee, issue key and more - including custom fields!
- Safe shared templates management - project administrator permissions required (Server only.)
- Export/import your templates.
- Organize templates into folders.
- Canned Responses for the Description field.*
- Templates for any Text (multi-line) custom field in Jira.*
*available only for Server and Data Center
More details
Productivity tool for service desk or support teams.
Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. Share templates and bring serious time savings for your team.
Benefits
- Reuse your previously composed comments
- Prevent mistakes in your responses
- Save time with automated responses
Features
- Visibility scopes: personal, group, global and per project
- Template auto-completion in all comments fields/added field on Cloud
- Adds Service Desk Automation "Add canned response" action
- Macros for issue fields: e.g. reporter, assignee, issue key and more - including custom fields!
- Safe shared templates management - project administrator permissions required (Server only.)
- Export/import your templates.
- Organize templates into folders.
- Canned Responses for the Description field.*
- Templates for any Text (multi-line) custom field in Jira.*
*available only for Server and Data Center
More details
Productivity tool for service desk or support teams.
Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. Share templates and bring serious time savings for your team.
Benefits
- Reuse your previously composed comments
- Prevent mistakes in your responses
- Save time with automated responses
Features
- Visibility scopes: personal, group, global and per project
- Template auto-completion in all comments fields/added field on Cloud
- Adds Service Desk Automation "Add canned response" action
- Macros for issue fields: e.g. reporter, assignee, issue key and more - including custom fields!
- Safe shared templates management - project administrator permissions required (Server only.)
- Export/import your templates.
- Organize templates into folders.
- Canned Responses for the Description field.*
- Templates for any Text (multi-line) custom field in Jira.*
*available only for Server and Data Center
Reviews for cloud
(64)Sign in to write a review
Hi, Kim! Canned Responses Pro Templates for Jira follows the markdown formatting for rich text fields. Please feel free to contact our support team with any specific requirements and we will do our best to assist or provide a workaround!
Hi, John! We're glad you found our tool to be useful and easy to install! By the way, we are very interested in understanding your use case better, so please feel free to reach out to us through our support channels so we can assist with your feature request.
Reviews for server
(64)Sign in to write a review
Reviews for Data Center
(64)Sign in to write a review
Thank you for this review Athina. We're glad that it works for your team :)
Cheers, Damian
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$200 | 50 users$400 | 100 users$800 | 250 users$1,200 | 500 & upAdditional pricing details |
| 50 users$1,000/year | 100 users$1,500/year | 250 users$2,000/year | 500 users$2,500/year | 750 users$3,000/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Spartez Software provides support for this app.
Spartez Software provides support for this app.
Spartez Software provides support for this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2020-10-06
Summary
Minor version update
Details
Minor version updateVersions
Version 2.8.16 • Jira Server 7.6.0 - 8.13.0 • Released 2020-10-02
Summary
Bugfixing release
Details
Fixed an issue when Canned Responses were not available on Create New Issue view
Versions
Version 2.8.16 • Jira Data Center 7.6.0 - 8.13.0 • Released 2020-10-02
Summary
Bugfixing release
Details
Fixed an issue when Canned Responses were not available on Create New Issue view
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Canned Responses Pro Templates for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Canned Responses Pro Templates for Jira. You're prompted to log into MyAtlassian. Canned Responses Pro Templates for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Canned Responses Pro Templates for Jira versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Canned Responses Pro Templates for Jira.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Canned Responses Pro Templates for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Canned Responses Pro Templates for Jira. You're prompted to log into MyAtlassian. Canned Responses Pro Templates for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Canned Responses Pro Templates for Jira versions compatible with your instance, you can look through our version history page.
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