Canned Responses Pro Templates for Jira

for Jira Cloud, Jira Server 8.13.0 - 9.17.0, Jira Data Center 8.13.0 - 9.17.0 and more
2,541 installs
  • Supported
  • Jira Service Management
  • Jira

Dynamic templates, customizable signatures, and automated actions for efficient service desk teams

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Boost productivity

Improve resolution times with reusable templates for recurring issues.

You can also create signatures for responses using dynamic user and project data for standardization. Define global, project and personal signatures.

Automate actions

Trigger an automatic sequence of actions with your templates.

Thanking a customer, for example, can automatically close the issue and transition it to “done”. Create automated actions that suit your specific processes.

Add attachments

Bring your Canned Responses Pro templates to life with attachments for more detailed instructions.

Attachments can be of various file types, such as images, GIFs, videos, PDFs, and more.

More details

Speed up resolution times, standardize tasks, and streamline your service desk with Canned Responses Pro.

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Additional features:

  • Rich text formatting – links, images, code, etc with no markup needed.
  • Content-aware Macros – for dynamic data from issue ($reporterName$, $issuePriority$, $currentUserName$, $global_signature$, etc).
  • Improved organization – folders and starred templates.
  • Auto-populating signatures.
  • Advanced permissions and visibility Scopes – at a global, project, group, and personal level with access restrictions.
  • Power-user features:
    • Quick toolbar for one-click use.
    • Keyboard shortcuts.
    • Browser extension for deeper Jira integration.
  • Description field templates – for PMs, Scrum Masters, etc.
  • Legacy Automation support – "Add canned response" action.
  • Backups – Export/Import.
  • Server to Cloud Migration – use built-in Server templates on your Cloud instance.

The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Canned Responses Pro Templates for Jira integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Write data to the host application
  • Read data from the host application


Canned Responses Pro adds an additional comment box to every Jira issue.