786
Customers have installed this app in at least 786 active instances.
786
Customers have installed this app in at least 786 active instances.
786
Customers have installed this app in at least 786 active instances.
    by SpartezTop Vendor
    Spartez is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 6.3 - 7.13.0, Jira Data Center 6.3 - 7.13.0 and more versions
    Versions available for Jira Server 5.0 - 6.2.7
    Supported
    Spartez supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Spartez supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Spartez supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Reusable and automated templates of comments for common issues in Jira Software, Jira Core and Jira Service Desk

    Reusable and automated templates of comments for common issues in Jira Software, Jira Core and Jira Service Desk

    Reusable and automated templates of comments for common issues in Jira Software, Jira Core and Jira Service Desk

    Use macros to generate contextual templates

    Reuse and standardize to increase productivity

    Create templates specific to your projects

    Canned Responses allow you to use dynamic macros to generate contextual templates based on commented issue data. List of supported macros.

    Create custom comment templates using dynamic macros. Share best templates with your teammates.

    Increase ease of use of templates by limiting their usage using three scopes: personal, project or global.

    Use macros to generate contextual templates

    Reuse and standardize to increase productivity

    Create templates specific to your projects

    Canned Responses allow you to use dynamic macros to generate contextual templates based on commented issue data. List of supported macros.

    Create custom comment templates using dynamic macros. Share best templates with your teammates.

    Increase ease of use of templates by limiting their usage using three scopes: personal, project or global.

    Use macros to generate contextual templates

    Reuse and standardize to increase productivity

    Create templates specific to your projects

    Canned Responses allow you to use dynamic macros to generate contextual templates based on commented issue data. List of supported macros.

    Create custom comment templates using dynamic macros. Share best templates with your teammates.

    Increase ease of use of templates by limiting their usage using three scopes: personal, project or global.

    More details

    Productivity tool for service desk or support teams.

    Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. You can share responses and bring serious time savings for your team.

    Benefits

    • Reuse your previously composed comments in similar contexts
    • Prevent mistakes in issue specific elements in your responses
    • Save time with automated responses triggered by Jira Service Desk actions

    Features

    • Visibility scopes: personal, global and per project
    • Favourites templates (Cloud only)
    • Template auto-completion in all comments fields (or added field on Cloud)
    • Integrates with Jira Service Desk
    • Adds Service Desk Automation "Add canned response" action
    • Macros for issue fields: e.g. reporter, assignee, issue key, current user etc. (including custom fields)
    • Safe shared templates management - project administrator permissions required (Server only)
    • Free for personal templates use (Server only)

    More details

    Productivity tool for service desk or support teams.

    Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. You can share responses and bring serious time savings for your team.

    Benefits:

    • Reuse your previously composed comments in similar contexts
    • Prevent mistakes in issue specific elements in your responses
    • Save time with automated responses

    Features:

    • Visibility scopes: personal, global and per project
    • Template auto-completion in all comments fields
    • Integrates with Jira Service Desk, Jira Agile and JEditor
    • Adds "Add canned response" action (Service Desk Automation / Post Workflow Function)
    • Macros for issue fields: e.g. reporter, assignee, issue key, project key, etc. (including custom fields)
    • Safe shared templates management - project administrator permissions required
    • Free for personal templates use

    Check our new app - Chat for Service Desk with pricing per agent.

    More details

    Productivity tool for service desk or support teams.

    Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. You can share responses and bring serious time savings for your team.

    Benefits:

    • Reuse your previously composed comments in similar contexts
    • Prevent mistakes in issue specific elements in your responses
    • Save time with automated responses

    Features:

    • Visibility scopes: personal, global and per project
    • Template auto-completion in all comments fields
    • Integrates with Jira Service Desk, Jira Agile and JEditor
    • Adds "Add canned response" action (Service Desk Automation / Post Workflow Function)
    • Macros for issue fields: e.g. reporter, assignee, issue key, project key, etc. (including custom fields)
    • Safe shared templates management - project administrator permissions required
    • Free for personal templates use

    Check our new app - Chat for Service Desk with pricing per agent.

    Reviews for cloud

    (47)
    Sign in to write a review
    by IT Helpdesk on 2018-08-29
    Nice tool. Very useful and each user can have his own canned responses. Support is great and fast.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Janine Lowery on 2018-07-26
    Great tool for canned responses. Great add-on for Jira Service Desk. Excellent, responsive, support team.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Andreas Knecht on 2018-04-23
    Canned responses is a fantastic add-on! Saves us a huge amount of time in support and allows us to provide a much better service to our customers through far more polished and informative answers that we can share in no time! This add-on ins a must for any Jira ServiceDesk! Spartez also provide great support and are very open to suggestions!
    Was this review helpful?YesNo
    by Robyn Lewis on 2018-04-05
    This tool is just what my team needs to make the most of Jira Service Desk for Cloud. The support team was also very helpful in addressing questions to get us going.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Joey Houy on 2018-03-14
    Very helpful tool, and great support team!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (47)
    Sign in to write a review
    by Michał Niwiński on 2018-12-05
    Really good plugin - easy to use! Support is very responsive
    Was this review helpful?YesNo
    by Matt Doar [LinkedIn] on 2018-10-18
    Excellent plugin, well-supported. And people find it useful!
    Was this review helpful?YesNo
    by Parisa Kabiri on 2018-09-14
    Useful add-one with excellent customer support.
    Was this review helpful?YesNo
    by Jürgen Scholtes on 2018-08-20
    must have plugin as it is a great timesaver in Service Desk. And a really excellent customer support
    Was this review helpful?YesNo
    by Ronald Marion on 2018-08-20
    Great product, very responsive support. There was a glitch when Service Desk 3.14 came out and they were tenacious about getting it resolved!
    Was this review helpful?YesNo

    Reviews for Data Center

    (47)
    Sign in to write a review
    by Maurits Dijkgraaf on 2017-07-10
    Really good plugin, we are using it for 2 months now and it makes our work at lot easier.
    Was this review helpful?YesNo
    by Athina Petridou on 2017-05-25
    We use canned responses on our customer service department. Really helped us out with template emails in order to get us time in more important things that we need to focus on instead of copy/paste. Also great support team!
    Was this review helpful?YesNo
    Spartez

    Thank you for this review Athina. We're glad that it works for your team :)

    Cheers, Damian

    by Christoffer Hauthorn on 2017-04-26
    Fast support - and they respond quickly to feature requests.
    Was this review helpful?YesNo
    by JIRA Admin on 2017-03-22
    If they would be all like them. I just used Spartez support and it was a quick(very), easy and happy ending. I open the support yesterday morning and I got a response in about 15-30 min. I answered their questions in about the same amount of time and 2-3 hours after I opened the ticket, the reason was known and I got a working workaround. The next morning I had a custom add-on to try that fixed my problem. Thanks a lot, Alain
    Was this review helpful?YesNo
    by John Olah on 2017-03-10
    Very impressive support team!! I was evaluating this plugin and discovered a bug. I reported it to Spartez, and within two days they fixed it and provided a patch. While not yet a customer, I intend to be soon.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$20050 users$400100 users$800250 users$1,200500 & upAdditional pricing details
    50 users$500/year100 users$875/year250 users$1,250/year500 users$1,625/year750 users$1,800/year1000 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1.25
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Spartez is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Spartez is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Spartez is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-05-24

    Summary

    Update EULA and Privacy Policy

    Details

    If you have any Qs, kindly send them to support@spartez.com.

    Versions

    Version 2.7.8 Jira Server 6.3 - 7.13.0 Released 2018-11-28

    Summary

    Compatibility with Jira 7.13.0

    Versions

    Version 2.7.8 Jira Data Center 6.3 - 7.13.0 Released 2018-11-28

    Summary

    Compatibility with Jira 7.13.0

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Canned Responses Pro for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Canned Responses Pro for Jira. You're prompted to log into MyAtlassian. Canned Responses Pro for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Canned Responses Pro for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Canned Responses Pro for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Canned Responses Pro for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Canned Responses Pro for Jira. You're prompted to log into MyAtlassian. Canned Responses Pro for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Canned Responses Pro for Jira versions compatible with your instance, you can look through our version history page.

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